I bought a carry-on from them with a 30 year warranty. The inside strap broke so I took it back, about 2 years later. They gave me a new one off the floor. Two years or so after my zipper broke. Took it back and they sent me a brand new one, 2 days it was here.I travel a lot. They take their warranty seriously
November 2023
Great variety of luggage. I went in for a warranty repair. It was handled so well.
October 2023
Great customer service. Very knowledgeable about airline requirements and very helpful about sizing!
Our suitcases, bags, and accessories use materials—from polycarbonate and aluminum to water-resistant nylon—that are not only sleek and lightweight, but also high-performing, durable, and ready for whatever comes up along the way. When it comes to our luggage, the details matter, especially since they’re intentional and functional, to make the journey (from packing to unpacking and storing) seamless.
