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April 2024 by Anam Patel
This place is horrible. The customer service is worse.
I went here to get my eyebrows done. I called ahead of time and they said come in an hour and we will take you. When I showed up in an hour, they said there was an additional wait and I had to wait 15+ more minutes.
My entire eyebrow service took 2 mins and felt rushed.
I felt bad about not tipping because I always do but decided not to since I had to wait so long and felt rushed, I thought it was fair. When I went to pay $15 (in cash because I know they prefer cash) I was asked where is the $3 tip. I explained that I felt rushed and I’ve already paid $15 for a 2 min service. She gave me attitude and started talking very loudly to the worker there.
Will not be returning.
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April 2024 by Ashley Zhang
They cut the skin on my toe way too much and it gave me an infection.
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April 2024 by Holida U.
The lady who doing a waxing so rude,she always has a bad mood. They always talking talking it makes me nervous. You never relax this place.
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April 2024 by Ashley Z.
They cut the skin on my toe way too much and it gave me an infection. The nail and toe polish jobs were okay.
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March 2024 by Anushka N
My recent visit to Amazing Nails left me disheartened, prompting me to share my experience for the benefit of others.
Upon entering, it was impossible to ignore the glaring discrepancies in treatment based on factors such as age and ethnicity. The staff appeared notably more accommodating to certain customers, while I, a younger person from a different ethnic background, received markedly different and, frankly, disappointing service. Despite a simple request to soak off my dip nails, the technician repeatedly attempted to scrape my nails, seemingly disregarding my clear instructions. When they finally listened, they seemed rude and annoyed about needing to use standard materials for this process.
Adding to the frustration was an extended wait, with an individual who arrived after me receiving complete service before I did. What struck me was the inconsistency – multiple people asked for the same service, yet the worker only expressed complaints about the process when it came to my treatment.
Furthermore, the pricing issue compounded my dissatisfaction. I was initially told the service would cost $15 over the phone for dip nail removal, but upon completion, I was charged $20. This lack of transparency in pricing was both unexpected and disappointing.
The discriminatory treatment based on age and ethnicity was unmistakable, as evidenced by the workers' differential behavior towards various customers. It's disheartening to believe that racism and ageism played a role in shaping my experience.
In light of this, I hope my feedback prompts positive change within the establishment, fostering a more inclusive and equitable environment for all customers.
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January 2024 by Sonal Katware
Good attention to detail. Clean place.Would recommend for mani pedi and waxing
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December 2023 by Fidah Khan
It was a fine experience. my cuticles were still there and the pedicure didn't leave my heels smooth.
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November 2023 by Joanne W
Excellent customer service, and great nails. When in with a friend whose baby became fussy mid nail painting, one of the manicurists came over to rock the baby so that mama could relax during her appointment ? Was very kind and well appreciated.
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October 2023 by G. G.
Staff is rude and don’t listen to what you ask for. Then they speak badly about you in another language.
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October 2023 by Nina G.
Needed a pedi, but didn't want to go anywhere far so I decided to check out Amazing Nails. They did a wonderful job and had a wide selection of OPI colors. Super happy with the results. It's been over a week and still looks fresh. They also have massage chairs which is always a nice addition to the service. Will totally come back here for pedi's!
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October 2023 by Elle Ala
Visiting from Orange County and I did not see any sanitized tools. The nail files were used as well! I do not recommend this place.
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October 2023 by Karina Silva
Awful, awful, awful! I usually don’t write review but after this visit I had too.First the nail service is terrible. Staff does not remove cuticles at all… it’s just a pretend service.Second, a warning to the staff: if we do not speak your language we can tell that u are all talking about us. The looks, the body language all can show that you are talking about us. I felt extremely uncomfortable on my last visit as my friend that was with me. At some point that manager called the staff attention and all looked at me.
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October 2023 by s b
Don't recommend at ALL. Visible burn on my face then blamed me for having bad skin!I went here for waxing. They were in a rush but still committed to the services I asked for. The lady used extremely hot wax on my face and shouted in pain and then rubbed it off very harshly like sandpaper to get off the wax. It cause an instant burn on my skin.This wasn't it the lady told me that it was my fault that I came with dry skin and started pointing to my dry skin areas.I hold her that she shouldnt have taken me in if this was a problem.
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September 2023 by Tracy C.
NEVER EVER EVER AGAIN! Worst customer service!! We are paying for a service. These nail salons think that we are supposed to like everything THEY do. You have the nail samples with the glitter, if the glitter is see through then say so. They put an ugly green/teal color on and the glitter on top. You couldn't see the glitter. So I simply said I don't like this. I have a right to dislike a service and speak up about it. Tracey and the nail tech got mad at me!! WHAT THE ACTUAL EFF?? How do you get mad at your customers because they didn't like a service? I'm paying you to make my nails look nice. So she fixed it with powder glitter. I loved it. I told them I loved it. Here's the problem... it was their mistake, she should have told me that glitter doesn't show that it will look NOTHING like their samples. Why even have the samples if you can't make my nails look like the sample? Please tell me why we can't voice our dislike in these salons? It's not fair!!! We are made to look like assholes because we want our service to be worth our time and money. Never will I go back again.
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August 2023 by Sandra S.
This is the worst salon I have ever been to... I've been living in San Francisco for nine years and this is hands-down, the worst... They are very unprofessional and rude, and will literally scream at you... I went in for a full set, and this is how they let me walk out... I am not shy, and I spoke up and they did not care. They just pretended they didn't understand what I'm talking about... But the whole thing is a mess lumpy acrylic none of the nails are the same shape or size that flat the nail polish is faulty. You could see the pictures for yourself.
