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May 2024 by Benedikt Slavik
Very smooth and uncomplicated process when borrowing a car. Deposit was €300. We were able to spontaneously extend the car for another two days - all over the phone. Nice service on site. The car was still in very new condition.
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May 2024 by Samuel Laura
The car was good, new and clean. What wasn't so good is that there was no windshield wiper water - and the air conditioning filter was also removed, so there were always small flies in the car.
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April 2024 by JC park
Devin Villamejor and team were super helpful and courteous, got a car right in time and were lenient when we were a few minutes late because of the heavy rush hour traffic
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August 2023 by Nihan Co
Great staff!! Very helpful and kind…
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August 2023 by Ray Hunter
Fast and professional service, thank you!
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August 2023 by Geimeinsame Nutzung
Highly recommended.
Good cars at fair prices.
The staff explained everything in detail and took their time with you, very friendly.
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August 2023 by Rasmus Bach-Jaque
Great car and great staff. Miguel was the best and super helpful with the car. The car was clean and in top condition ?
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May 2023 by Benedetta Patterson
Dropped off our rental car on May 5. I spoke with Miguel over the phone and he was great. He stayed on the phone with me the entire time I was trying to navigate to get the the drop off parking garage. Super easy, in/out in a few min. Friendly staff.
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December 2021 by M K.
Their garage is not clearly marked. I ended up going around the block twice before I pulled over and tried to contact someone. I am now late and have the car for another night. My next step is to get my credit card company to reverse the charge. Fun. From pickup to the now postponed drop-off, the whole experience with Alamo is weak. Do yourself a favor and stay away from Alamo, National, and Drive Alliance. Edit: I didn't get charged extra. Miguel was very understanding and made my life easy. Traveling is stressful, and the SF streets did no favors. Besides my ire of being late charged, the remediation is what made me change my review
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September 2020 by A. Z.
Horrible horrible horrible experience. I booked online at alamo.com to pickup a car at this location. I get there and I'm told there are NO cars available. How is that possible if I was able to book online? The manager is extremely callous and unconcerned about the situation. They tell me to go to the Ellis street Alamo location which is a 25 minute walk away. I ask them to confirm with the Ellis branch whether they have a car. The manager confidently tells me to go there, they are open for the next hour, and have plenty of cars. I rush to the Ellis location and am met by the security guard at the garage. I ask him to get the manager and am told they have closed. The manager there is just as flippant and tells me he's not sure why I was sent here by the Folsom street branch. Can this car company be any more callous? Not one word of apology. I'll be reporting this to the Better Business Bureau.
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August 2020 by Eleni Antoniou
I love Alamo
I definitely suggest it for your trip
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August 2020 by Rolando Balgan [Legacy HS]
Customer Service Miguel is very helpul and Respectful. He's practicing safety procedures to assured visitors are safe.Thank you Miguel, I appreciate your service.Roland/Las Vegas
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July 2020 by Bart L. Turner
I've been renting from the crew here for over 4 years and I love giving them my business. I always get the right price on the right car, right on time. They even pick me up from home, which is almost always. The entire renting and returning process is painless and seamless. I tell my friends and family not to rent from big, impersonal agencies but become a member of the "family" at Alamo Rent A Car. They will provide better prices and service, so why not??? I'm a lifer.
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May 2020 by D R
It was a bloody nightmare. After 100 miles the engine warning light went on. We called the roadside assistance. During 3 Days and about 3 hours of time on the phone they were not able to organize a exchange car. We were forced to drive about 350 miles trough death valley with a „damaged“ engine. Let‘s see if the folks in Las Vegas are able to exchange the car.Additonal: very long waiting on the line.Positive: People in the call center were friendly but could not help.
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March 2020 by Huseyin Gumustekin
Good and helpful people and new clean car they serve.
