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March 2024 by C C
Very happy with the customer service
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October 2023 by Jose Martinez
The employees talk to each other all the time and do not help and when they do help, they do so with a very bad attitude.
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October 2023 by leyla labnier
My dad is elderly and he walked to pay his cell phone bill and they told him that they don't accept cash, only cards, can someone explain to me why they don't take payments and the other Metro stores do?
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October 2023 by Sebastian Duke
They don't want to take payments, they say there is no system but they did sell my cousin a cell phone, they don't want to take payments but they do want to make sales!!! Bad service they should close that place
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October 2023 by Miguel Vazquez
This is the second time I'm going to want to make a payment and mysteriously they don't have a system!! Apart from that the employees are talking among themselves and do not pay attention to the customerTerrible service, they should close the place
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August 2023 by Genoveva Pulido
The people who work there are very friendly.
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August 2023 by Christian Villareal
Awesome Employees and Awesome Manager!! THEY ARE SUPER HELPFUL AND VERY FRIENDLY! They always help with my service when needed and they are willing to go above and beyond. I recommend going this Metro here for any questions or help with your devices. They know what they are doing ?
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July 2023 by Google user
Awesome Employees and Awesome Manager!! THEY ARE SUPER HELPFUL AND VERY FRIENDLY! They always help with my service when needed and they are willing to go above and beyond. I recommend going this Metro here for any questions or help with your devices. They know what they are doing ?
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July 2023 by Kevin Flores
Great penalty
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May 2022 by Raquel R.
had an amazing experience today at t-mobile! everyone was very friendly but in particular bryan (whom attended me and my dad) was extremely helpful. gave us amazing deals with our switch from verizon to t-mobile . pretty quick and easy. very friendly and informative! wish my dad and i were able to let his manager know that he deserves a raise because he really can make a good sell with whichever situations comes to play. we had a lot of complications with our phones due to our previous carrier and he made it very easy for us so i highly recommend going to bryan with your next phone issue !! and thanks for my new phone tehe
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May 2022 by Janie P.
Best customer service I've had at any T-Mobile. I hope I'm getting the name correct for the gentleman that helped me out with the nice salt and pepper hair. Brian was extremely helpful and very personable. Give this man a raise. Thanks
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March 2022 by Eshan D.
Visited twice and both times were disappointing. Got the new s22 ultra the day it came out, rep who helped me wasn't knowledgeable about the promo. I almost walked out so I can order it online because the online rep told me something different. I took the risk and still bought the phone and contacted T-Mobile customer service via chat immediately. Somehow online rep ended up being right and got the full $400 for my trade in. 2. Turns out I wasn't getting 5G because I had an old sim which rep told me I can use. Wrong again. I needed release 15. Would've been nice if I was told this at the time. Best way to deal with them is via online chat. You have a record of the conversation and more importantly they are super nice. I lOvE tMoBiLe btw.
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January 2022 by Yolabda U.
I wanted to say that Freddie is the best employee I encountered in a long time he went over and beyond to help me..with a problem that i had even had it being from another T-Mobile store that I had a difficult time with and no help at all at the Devonshire st in Mission Hills.store . So Went for help to the one next to my house on Glen oaks in San Fernando and Freddie was amazing he should be promoted to a manager he Goes over and beyond helping customers He helped me get all my contacts and my pictures that meant so much to me it was very difficult to get because my screen was almost blank and you couldn't see the keyboards but somehow he was a wizard and he mastered it to mirror it to their TV and get all my contacts synced in with my pictures I truly appreciate him going over and beyond and can express how great he is of an employee in a person he is
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November 2021 by Corey Macgregor
I came in and looking to get a new line. Now I usually expect to be there 30-45 mins when doing something like this. But man I was blown away because I was out of there with a new number and phone within 7 mins. I made a comment how fast it was and she said cause she's been there for 2 years and I could tell. Very pleasant experience.
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October 2021 by Viktor B.
Amazing customer service from Sharon. I was not even expected that!! We were Amazed with her energy and she was really stressed out to make it easy to transfer all three lines into one account without hassle. Moreover, we all got new 13pro max devises and great discounts!! Very Professional, funny and humble at the same time! Excellent service and customer service skills!!! We've been given all the answers we were seeking for. It took us all
