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May 2024 by Samantha Martinez
Ethan at the counter was friendly and helped me out with my coupon questions. Wasn't expecting such great service from a pharmacy!
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March 2024 by Christopher K.
The Pharmacy isn't the best in the world, but they try their best and it shows.
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March 2024 by Vanessa Garcia
Zero stars. Zero. They would not give me the prescription from my ER because they already did “inventory” of their controlled substances. This was at 5 pm. Just now well I was there an hour. But yes I got there at 5 and was told by Nadine? The technician that I could just go to another Walgreens and get my prescription from the system. Okay fine. It was a lie. The pharmacist had no idea why their inventory would affect my prescription. She said to ask for a pharmacist and they would fill it. She couldn’t transfer the prescription because it was not a refill but an original prescription. Okay so we returned. The pharmacist Lisa insisted that she didn’t know what the Covina Walgreens pharmacist was talking about and could absolutely not fill it today because their inventory had already been sent to the company. What? Then she said she could fill it if my ER dr. Approved. I said call him. She did and oh my gosh wow it Was approved being that he sent it duh. So great news she actually Can fill it after all ! BUT NOT UNTIL TOMORROW. There was also a lady there crying for her sick daughter’s meds and they refused to help her too.
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February 2024 by Belinda P
Clean, and nice people
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January 2024 by Rick Hunt
Tried this after all of the nearby Rite Aids closed. First prescription needed a consultation. Called and waited on hold several times and was hung up on. Total time spent on on hold over an hour. Gave up.
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December 2023 by jack garbarino
Walgreens San Dimas over the years has deteriorated to such an incompetent Pharmacy that not even I can get through them for 2 weeks try calling they let you on the line for 2 hours I'm very dissatisfied with them the staff came up with excuses that their short staff this is not a place you want to do business with
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October 2023 by Carol Prentice
i think it's time to change pharmacies. I waited over a week to get a prescription filled. Had to call several times! This has happened more than once....
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October 2023 by Mark Anthony
Absolutely the worst pharmacy to use. You can never get in touch with the pharmacy, they make you wait on hold forever. It's so annoying when they put you on a manual hold that eventually just hangs up on you. So you call back only to find out you're waiting for 2+ more people ahead of you. And their STUPID voice assistant is the most annoying thing in the world! I used this pharmacy for over 15+ years and have HAPPILY moved to a new one. This Walgreens stopped being good when techs like Rosemary and Jonathan left.
I strongly suggest you stay away from the big pharmacies like CVS and Walgreens and recommend finding a local small business pharmacy - the slightly longer drive is absolutely worth it. Do not waste your time with this god awful pharmacy. I will say the techs here are very nice though.. they deserve a better work environment.
PAY YOUR WORKERS BETTER!
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October 2023 by Angie R.
I just picked up a package for the first time here from Fed Ex. The wonderful cashier helped me BUT WHY DID JESSE TELL HER TO PICK UP THE BOX?! I'm furious that he was standing there and TOLD HER TO PICK IT UP WHEN HE'S LAZY A$$ COULD OF POCKED IT UP! She was busy running back and forth cashiering and went out of her way to help me. MANAGEMENT! PLEASE TEACH JESSE HOW TO BE COURTEOUS & PROFESSIONAL! I told him How dare you treat a lady like that when she's was busy! He chuckled and laugh. Jesse, you obviously need the manners and the workout as we all do. Time to man up already! If you were my son, I'd be embarrassed! Thank God my Son and daughters were taught to be courteous bc it's an ugly world and we need all the positivity we can getAngie
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September 2023 by Jorge S.
This is one of the worst pharmacy in town. The pharmacy personnel have no idea what they are doing. I recommend going to the Walgreens Covina.
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September 2023 by Christine B.
Not sure why they cant staff properly in their pharmacy. Long wait times when you are there and do not bother to call if you need to talk to someone: You'll be put on permanent hold. Even when they system tells you there is only one other caller in line in front of you they don't pick up. Is there no quality assurance checking for this company?? And then to make things worse when you're on hold for 38 minutes you get hung up on. Super fun times. If anybody is listening to these bad reviews from Walgreens you need to staff your pharmacies properly. It's not fair to your staff members and it's not fair to your customers. You're doing a major disservice to the community.
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September 2023 by Melissa S.
Curbside pick up. I waited 20 minutes at the curbside pickup. Apparently they were not only short staffed by their alert system was not working so they didn't know I was outside until I actually called. Tucked away in a mini shopping center. Nice area. Found a great deal online and decided to pick up.
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September 2023 by John A.
Had to take my elderly mother she was looking for an eyelash curler and eyebrow tweezers. She found some at Walmart but the quality was bad. There was a young gentleman putting up labels I believe it was josh but he's the inventory specialist. So when we asked if he might know where these items were he actually took us over to the items and area. Then my mother asked him about clear nail polish found that as well. Last but least cleaning pads for her face. I want to thank this young man for going beyond his duties at Walgreens. But the way the big box stores have changed the way they assist customers which is actually null. It's nice to know the smaller chains are doing better I will definitely be getting Walgreens more of my money than Walmart in the near future. Thank you young man for your perfect customer service.
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September 2023 by MRS PAO
The horrible photo clerk at this location at 11:00am Saturday September 9th did not ask if we needed any assistant or or help she pretended she did not see us and she had a horrible attitude. We came to print a passport picture like we’ve done in the past. This is where we always get out passport pictures printed and formatted to fit the passport. Last time we came a nice photo clerk helped us and this lady today was rude. She even said “I also can’t cut your picture” we didn’t even ask if she could cut it she just added that to be more negative and ugly. Please don’t come get your pictures printed or taken on Saturdays while she’s there. She was giving hater vibes.
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August 2023 by david jesus
Store manager Richard and Jerome have such great customer service. I had an issue originally but they handled it so professionally, it should honestly be an example of how everyone amongst any profession handles a situation. I would 10/10 recommend this Walgreens, even though I’m not an avid Walgreens shopper. I might just become one just because of the great customer service. Thank you
