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February 2024 by lyss fuentes
don’t even know how this place and places like it are still in business. disgusting
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February 2024 by Martin Miranda
Tried call at 5;30. 39 mins before they close. Someone picks up. And then hangs up. This happened five times. I understand they want to go home. But not wanting to provide customer service over the phone and hanging up on me doesn’t say a whole hell of a lot about them does it? I can only imagine how I’d be treated if I went in person. That’s ok. I’ll take my business elsewhere. Shame. This is what this country come to
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July 2023 by David Rojas
Great they told me where the chinchilla are animal service
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July 2023 by Sherry R.
Do not buy a chinchilla from this company. We were given a very sick chinchilla that took 6 months and over $1,000 in vet bills to cure. It was also a male and they sold it to us as a female. When we contacted them to let them know how sick the chinchilla was, they just blocked our number and wouldn't call us back. Horrible company.
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July 2023 by Hector C.
Seriously, what's the deal with this place? Stopped in on a Saturday to take a look around with my kids and the sign said by appointment only. Why the heck is a pet store by appointment only? That's sketchy. Like every other review, I give it a zero stars just for wasting my time and having a pet store that is by appointment only.
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March 2023 by Kingturtle
Bought two chinchillas once, one was a baby male beige and the other was a baby “female” mosaic. I say say “female” because when it grew up I found out the mosaic was a male not a female. Mosaic chinchillas were about $450. The sign said it was a female mosaic and the owner said it was a female even when I asked. A couple of weeks later, the mosaic wasn’t looking well and I took it to the vet and it was diagnosed with brain cancer. It died later that day. The owner doesn’t check the health of their chinchillas and can’t even identify them. I wouldn’t have gotten the chinchilla if I had knew it was a male. The chinchillas were over priced and the owner looked annoyed when I asked a question or just looked around or even took long. Recommend going somewhere else.
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March 2023 by Lola L.
Bad customer service. If they want to stay in business they had better learn how to treat customers. Their attitude is anywhere between indifferent to just plain rude.
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February 2023 by Elena G.
I went to this place with my daughters, who were so excited to see the animals and possibly be able to take one home as a pet. But I had the worst experience they deserve a negative 0. I am not sure if this man was the owner or the employee, but he was very rude and looked annoyed that we were there and was very sarcastic. He was not helpful what so ever and made me feel d*** for not knowing that we needed to make an appointment to see the animals when It was my first time there. When my husband asked him for prices, he just basically shoved a paper with prices and said nothing, it was awkward and unprofessional. He never had a smile or a welcoming comment. I will not be returning to this place. I'm still so upset. I was nice and my girls were happy, they had been waiting for today for 2 weeks because I had promised them that on my pay day I would take them..... Sir, if you don't like to deal with people, you should go do something else
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December 2022 by Ralph Juliane D.
If I could give this place a zero star I would but I'll give it a one star. Their customer service is rude and just trying to play smart with you for asking a question. Horrible customer service. Don't waste your time with this place!!!!
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November 2022 by Louella H.
I wish I could give zero stars! It is so sad and unfortunate that there is someone like this in bushiness. I needed stuff for my breaded dragon and stood in the front for 20 minutes with no service!!! I called afterwards and got some man on the phone who was completely disrespectful and took NO ownership of lack of customer service. The WORST part is lack of care for the animals!! It is so disheartening to see them not being properly cared for!!! How is this person still in business?! Those animals needs to be taken care of and the owners seem not to give a s**t.
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November 2022 by Emily B.
I went with my bf waited a while and he refused to come from the back and help us, he stayed in the back of the store and watched listened to us calling for help. My bf called him after we left and cussed us out due to his poor business and refused to help us out and threatened us. His poor animals are mistreated and he mistreats all costumers. I do not recommend going here at all. He needs his business to go.
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September 2022 by Jonathan T.
You will find this guy name mike post on Craigslist everyday ! For sure the most people has same experience with shop owner! He always tell people he has a shop, maybe finally he got one, but with rude phone call and make appointment to see the chinchilla at public park lot , 100% this guy is rude on conversation and for sure all the sudden you will loose all your interests for the purchase ! His chinchilla looks small and long face(like rats). Over pricing (you will find better deal and better quality from reputation breeder! Please google "king chinchilla" you will find all bad review and people talking s*** about him ! If one person says he is bad, maybe that's just personal, but when everybody talks bad about him, which means he is really bad!
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July 2022 by Sydney Cady
Don’t go here if you don’t want to be treated like some suspect.I’ve been here before once while my bf was getting a haircut just to look at the animals. So since I was back again since my bf was getting a haircut I stopped in at about 11ish for maybe 30 seconds, maybe even less, to just check and see what birds or reptiles they had. I don’t own any I just like looking; which isn’t uncommon if u own a pet store. My bf finished his haircut but wanted to go pick up some milk so I stated I was gonna look at some animals. I went inside looked animals for a second again. Spoke to some other customers about turtles. Looked at Guinea pig and then proceeded to start texting my hair stylist about getting an appointment. Then the owner rudely came out and was stating that I wasn’t looking at animal. I stated I was and that I was just texting. He kept asking why I was there and I stated that I was just waiting for my boyfriend to get some milk. He still was being rude and hostile towards me even though I literally was just standing there. He kept saying I WAS being weird because I’d come in earlier that morning? I explained I was there bc my bf was getting a haircut. Either way he kept badgering me until he essentially told me to leave. I didn’t touch anything. I didn’t break any rules. All I did was come in twice and was told I was weird and suspicious and to leave.I started crying right after I left the store.
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July 2022 by Sydney C.
Don't go here if you don't want to be treated like some suspect. I've been here before once while my bf was getting a haircut just to look at the animals. So since I was back again since my bf was getting a haircut I stopped in at about 11ish for maybe 30 seconds, maybe even less, to just check and see what birds or reptiles they had. I don't own any I just like looking; which isn't uncommon if u own a pet store. My bf finished his haircut but wanted to go pick up some milk so I stated I was gonna look at some animals. I went inside looked animals for a second again. Spoke to some other customers about turtles. Looked at Guinea pig and then proceeded to start texting my hair stylist about getting an appointment. Then the owner rudely came out and was stating that I wasn't looking at animal. I stated I was and that I was just texting. He kept asking why I was there and I stated that I was just waiting for my boyfriend to get some milk. He still was being rude and hostile towards me even though I literally was just standing there. He kept saying I WAS being weird because I'd come in earlier that morning? I explained I was there bc my bf was getting a haircut. Either way he kept badgering me until he essentially told me to leave. I didn't touch anything. I didn't break any rules. All I did was come in twice and was told I was weird and suspicious and to leave. I stepped in at about 11ish to take a quick peek as I'd come to this location before while my bf was getting a haircut.
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July 2022 by Thao De Piano
This place deserves less than 1 star. I am only giving you courtesy of 1 because I have to. Chinchillas are poorly kept with multiple in a small cage. Reptiles are in poor health conditions. Man at the counter was EXTREMELY rude. Beware!! Something is wrong with this shop. More like a chinchilla breeding farm for profit breeding. DO NOT GO HERE! Read these reviews first!!!!