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April 2021 by Linda Attalla
Love ? my groomer.
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December 2017 by Brett Kaplan
You know I really like that place at first amazing dog there for 4 days and on the 5th day when I was getting my stuff ready to go pick my dog back up cuz I had to look for a new place to live I get a call from my mom saying your dog got hit by a car at first I thought she was joking because she was mad or something I could not take that in no matter what cuz I no my dog is at a pet resort in San Dimas being supervised and watching taken care of apparently my mom was not joking my dog had escaped somehow escaped the Pet Resort and ran to the street looking for me vehicle thank God that Miracles are real that God gave my dog a second chance to live because my dog is now recovered walks again lives again but she's no longer the dog she was when I brought it there good super happy fast loving affection and happy dog of mine thanks to Castle Pet Resorts they let my dog f****** escape and get hit by a car and they have told me they're not doing anything about it but paying the medical bills so f*** them because they're all so stupid for just acting d*** about it and even just letting it happen my dog probably didn't who knows what happened but it really happened so if you really want your dog to go to Castle pets remember somehow my dog escaped and got hit by a car thanks Castle Pet Resort wonderful business not Wurst never again will I take my dog to a pet resort cuz it's obviously not it's more like a f****** kennel Orajel with a menu that you have to pay for that has some kind of b******* cheeseburger b******* so f*** them
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September 2017 by Sparky Lightz420
Nearly every time I go here there is an issue as to why they won't accept my dog. My dog is a 7 lb Maltese girl and one of the sweetest, loving dogs that you could ever meet. I REFUSE to spend my money on a facility that doesn't want my dog there. TERIBLE TERIBLE service and HORRIBLE experience and I would NEVER recommend this place to ANY pet parent. For the money you spend here, you can find a far friendlier environment with more for your pet to do. This establishment is a joke.
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August 2017 by Bradley K.
This place will KILL your pet. They do not give a damn about any of them. I've heard horror stories and staff here is just so rude. It's near a highway and the gate isn't high enough to prevent your dog from jumping out, or your cat from escaping. What a joke!!
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July 2017 by Suzanne Evans
Love animals. Very welcoming.
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June 2017 by Jonathon Witherspoon
The first 2 times I had taken my dog there I had a good experience but now after the last two times I will not be returning. If you take your let pet there make sure you leave with everything. Twice now they have failed to give me back all that I have brought including my dogs favorite toys. Not sure what is going on with the staff either as they are not very friendly anymore.
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May 2017 by Lucinda S.
**Beware** I have always enjoyed leaving my puppy at castle pets but this last time was horrible!!! She was bathed with something called grime buster she had some sort of nasty reaction when I called to inform the staff they mentioned they were aware but never mentioned anything to me when I picked her up and then she came home with fleas I was beyond disgusted with this place. Beware
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March 2017 by David I.
Great place to board your pets. I've been taking my pets here for grooming and boarding for the past 8years. They are so good with dogs and cats! They're rooms are clean and climate controlled. I have nothing but good words for there customer service. Everyone is always so friendly and helpful. My dogs get excited every time I take them there.
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January 2017 by Lupe G.
Our puppy loves this place the staff are polite and appreciate each dog. Adam did a great job in touring and very knowledgeable of the facility and clients. We have taken our puppy twice and she comes home happy
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October 2016 by Cindy A.
I am so glad I never read the reviews of this place before I left my cat here the first time. I have had nothing but kind, compassionate, competent care for my long hair tabby who has stayed with castle pets multiple times. I've left him here for vacations, moving, exterminators, parties and have always had an awesome experience. I have recommended this place to several friends as well and would highly recommend it to anyone.
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July 2016 by Agustina B.
They have a great non-anesthetic teeth cleaning service once a month. It is supervised by a VET and low cost. I highly recommend it!
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June 2016 by Kathy S.
This place is awesome! this was our first time boarding our new dog Stella and we were nervous about leaving her- every staff member was kind, caring, knowledgeable and helpful. The facility is clean and well maintained. We will definitely recommend Castle Pet Spa to friends and family.
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June 2016 by Sara Morosan
I love taking my dog here, as soon as we pull on Arrow Hwy my dog starts to get all excited and can't wait to go inside and play. The staff is excellent with her and they are always very professional. I am happy I found somewhere my dog loves.
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May 2016 by Mary S.
This place is a dump it smells awful it smells worse than anything I've ever smelled I would never leave my dog here I went in for a tour and I couldn't believe they would give me a tour of this facility I can't believe people actually leave their dogs their .. If the place looks and smells like that you can just imagine how they treat your dog's then they offer you Hotel Day Camp or they only get 30 minutes out twice a day so if I can't afford Hotel Day Camp you're not even going to let my dog out to play only to go out and pee for 30 minutes so pretty much my dogs at the pound in Misery all day long and you guys are supposed to be dog lovers Also if my dog stays more than two nights he's required a bath that I have to pay for additionally all I can say is rip off but then again I guess if the place smells so bad my dog is going to smell bad for being in a room that is not clean so pretty much he's sleeping in his own shit or piss no thank you I'll pass on this place any day
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May 2016 by Lady O.
The website photos are NOT what the camp looks like at all! It's very ugly and hazardous. The place is all wood chips and it smells terrible. The workers don't have much experience in pet care, it's quite obvious. It's not a place I would bring my dogs ever again. I don't know why they are able to operate a business like this.
