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May 2023 by Vanessa Acosta
This is by far the worst branch of Bank of the West and the reason why my husband and I have switched to other banks after being long time customers. The manager named Rosa is the absolute worst and is not only rude but seems to go out of her way to make things difficult for long-time loyal bank customers. Bank of the West leaves so much to be desired with their horrible customer service and their ridiculous hours but the San Dimas branch is awful so please try to avoid the bank altogether or if not possible, try another branch.
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October 2022 by Jeff Stark
Nothing like a bank that randomly closes its branches without warning. This isn’t an isolated thing either. It happens in Huntington Beach as well. I drove 15 miles out of my way to go to my home branch so that I could avoid restrictions on deposits other managers randomly place based on their moods only to find it closed.
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September 2022 by Elvia Martinez
I tried to get a temporary card they couldn't help me then I asked if I can get it rushed because I was going on vacation, they were going to charge me 35 for rush for 3 days delivery, it didn't come when I called the bank the teller never put in the rush, she was very helpful in the 1st place, but knowing I really needed the card I can't believe she didn't put it through.
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June 2022 by Jeff Fogltance
Nothing like a bank that randomly closes its branches without warning. This isn’t an isolated thing either. It happens in Huntington Beach as well. I drove 15 miles out of my way to go to my home branch so that I could avoid restrictions on deposits other managers randomly place based on their moods only to find it closed.
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June 2022 by Doc J
The San Dimas, CA branch is closed more than it's open. They direct you to use online banking and then charge you $3.00 for a transfer to another bank. This is appalling and unacceptable. I would not recommend opening an account with Bank of the West.
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April 2022 by Jemma Judd
I am writing this review for my parents who have found this branch (and Maria Tran in particular) to be exceptional in their level of personal attention, availability, and professionalism.
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October 2021 by Ray
I purchased a product that I never received, they helped me through every step. My $500 was put back in my account in good time.
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July 2021 by Ray Santillan
I purchased a product that I never received, they helped me through every step. My $500 was put back in my account in good time.
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May 2020 by Kevin Harmon, D
corrupt
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February 2020 by Islander HP
I will never do banking in bank of west, after I close my checking account, the bank of west continue ACH from my other bank, and I got no answer from the bank rep or online customer support. Terrible experience.
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January 2020 by dino6471
have been banking with this branch since they opened which i believe is 2016. the upside is that because i come in regularly i know everyone as well as the few tellers that have moved on. also the wait time is short. usually 2 or 3 customers at the most in line which compared to wells fargo and bank of america can be 10 or more at a busy time. everyone including the manager marie are friendly and marie will also take no cash transactions if the line gets long and she is free. the rates for loans is not good in my opinion but i just have checking. the shortest wait time is between 9-11 and 3-5 when everyone has taken their lunch. if i have questions about bank procedures all the tellers take their time in explaining the details. so its convenient for me that the lines are short. they used to open on saturday but now only the covina branch is open 9-12.
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March 2019 by Rudy Delgado
Branch Manager is very discriminating. She racially profiles potential customers.
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September 2018 by John Arnold
Highly unprofessional employees. They need to hire staff who is cablable of doing their job.
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July 2018 by john park
I have been working with Marie, and she has shown nothing but great customer service. I have been a long time BofA customer but you dont get this level service from them unless you have a $1M+ in the bank. Great response to calls and emails with personable customer service to my business needs!
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May 2018 by Rufus William Preston Esq.
Marie the branch manager is a very discriminating Asian lady. No one else in the branch is additive either
