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March 2024 by Shane S.
I went in to upgrade my phone. Simple process I'd imagine. It took at least 10 times for my customer service rep service rep to get it done. I still didn't get my new monthly charges. And whatever you do, do NOT mess around with DirecTV changes there. I was there for over 2 and a half hours. It was amazing. I entered my SSN at least 8 times, my ID handed over at least 8 times. I ended up getting too frustrated and just said "I'm done, forget DirecTV, I'll pay way more but I can NOT waste my time doing this. Customer service guy was good enough but needed Manager approval on everything. Manager kept going back behind locked doors and took 5 minutes everytime the customer rep needed him (A LOT). If you go here, carve out 3 hours, make an appointment (I did), and be ready to have your patience tested. Edit: The phone I wanted wasn't even in stock, so this timeframe did not include the transfer process. I can't even imagine how many times the manager would need to approve this.
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February 2024 by Larry Simpson
Awesome experience with Mark and ATT. Been with ATT for over 30 years. Thanks.
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February 2024 by Gary F.
I have never been so put down by a store manager. They failed to cancel the service of my dead father after I brought them in the death certificate and 3 months later I'm still getting bills that show they went to collections. I went in there again and spoke with the manager and she was nothing rude to me. She walked up to me like a smartass and said " is it ok if I speak now?" And I told her that she doesn't need to speak to me that way that if she has something to say to me just say it. She said " If I say what I want to say then you will have a bigger problem with me" I feel like just because I am a white male and she is an African American female, I was being discriminated against. I have never met a business manager that is so rude.. Verizon has better customer service by far. I'm going to speak with my attorney and see about going after her job and filing a lawsuit against ATT for discrimination. I had a witness with me plus I recorded the conversation.
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February 2024 by Henry Solis
Overall pleasant experience while I was in the shop upgrading from another service. When I was quoted for what my monthly bill was I was shown $97 with all add ons (I asked several times if the quote included the selected add ons) but my actual bill was $160. I called AT&T support and found out that all the add ons were not actually included in my original quote and the $97 bill was only after the trade in promotion. Do not let them upsell you on add ons without understanding they are not showing you the quote including add ons.
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February 2024 by Sandra
My daughter and I came in to see if we could get our bill lowered by unnecessary things on our account. There were some things that were deleted and some things added. We were greeted promptly as we entered the store and were helped by Reem Chinder. She was so friendly/sweet very informative, and quick & efficient by looking over our account. I definitely recommend coming to this location.AT&T Store. We came in 2/17/24 ?
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February 2024 by Cristobal Ramirez
Service was great. Expected a long wait but on the contrary Christian was extremely helpful and service was just incredible! Thanks Christian!
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February 2024 by Denise Fernandez
Awesome service! Thank you Leo.
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February 2024 by Brian Higgins
Unbelievable patience and assistance from David on a day when their systems were down, he helped my mother activate an existing phone with a SIM Card and transfer a number. I expected at best mediocre service, but David was nothing but incredible.
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February 2024 by samar assoum
I had a great experience today with reem, she did a great job explaining everything
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February 2024 by Gary Babo
I went into the store over the weekend and had a good experience, had no issues with my new phone geting set up, i was explained all plan details by manager david and leo on my new directv service as well. Thanks
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February 2024 by Janice Sera
My experience was excellent here. Professional & a lot of knowledge. Mark helped me so much, I appreciate the expertise.
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February 2024 by Carlos Chavando
Love the attitude and the personality of your rep Christian. The experience we had with him has by far been one of the best ones by far! You need to keep him around for as long as you can. Such a great asset to the company!
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February 2024 by Breezy
Don’t come here!!! Beware! Leonardo stole my phone and lied about purchasing options. I only found out after upgrading another phone through customer service. The rep on the phone told me to go back immediately to get my phone. David the manager was defensive and backed his employee at first until he investigated the matter. His attitude quickly changed but still tried to cover for his employee so the store didn’t look bad. It was impossible to cover the multiple lies and account issues that Leonardo did. Wasted so much time at the store and had to wait for the employ to return my phone after his days off. Don’t come here! Call 611 instead much easier. After posting on social media, I had many reach out saying they also had problems and phones turned in to store go missing and they were being charged. No morals or ethics at this store! Stay away!And no my issue hasn’t been resolved to my satisfaction. They still have thief’s working at that San Dimas location! Save your time and energy just call 611
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February 2024 by Erick S
We were never attended to . There was no line in front of us. We sat for 20 minutes while they vaped and chilled in the back room . We left . I guess I'll stay w verizon
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February 2024 by Tibor Kucharik
I was very impressed with Leo. Excellent service and had great product knowledge.
