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September 2022 by Corey H.
Once again giving this store one star - not enough employees to help customers or clean the store. Definitely slow service and employee and schedule mismanagement abound at this establishment- waited in line again tonight for over 20 minutes with 2 items in hand, only 2 cashiers open (there are at least 4-5 lanes that can be used.) What was puzzling was there was a bagger in each line bagging but not another person to open a register - pretty sad for a Saturday at 6pm. What's also kind of bad management, is that this store never has the express lane open. Why am I waiting in line with 2 things with someone who has a whole basket full? This Vons store's reviews speak for themselves, as do most Vons stores in San Diego it seems these days looking at other Yelp reviewers' scores. Apparently No management at this store gives a crap about these reviews otherwise they'd shape up. I dare someone from this Vons to reply here to my review and challenge my claims.
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June 2022 by Leslie P.
I like this vons overall. It has a good selection of food, wine, and soft drinks. Staff are pleasant and helpful, when I can find someone. My only complaint is check out is looong. Usually only one check out open at a time and a long line forms (7-8) people and a new lane doesn't open quickly.
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June 2022 by Harrison T.
What can I say - it's a Von's. I feel like the TierraSanta location is a little smaller and older than some other Vons' that I've been to, but it still satisfies most of my grocery needs for day-to-day living.
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May 2022 by Ron L.
I just waited 5 minutes for access to their alcohol. I saw an employee pushing a broom. He looked at me and said he would help me shortly... 4 minutes later he finished sweeping up put the broom back and finally helped me with my purchase. I complained to the manager Olga and she said that her employee was correct in how he handled the situation. WRONG! Ever heard of customer service? Won't be going back to this Vons any time soon.
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April 2022 by Mackenzie S.
I'm from the east coast and we have Kroger stores. This is almost exactly Kroger so it was a welcoming and familiar store. The selections are pretty decent and prices some of the best I have seen since moving here.
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January 2022 by Blake G.
The cart guy Logan at this location has been very rude to me and my fiancé making comments to us and following us to the parking lot every time we go to the store. At this point it's harassment. Very unprofessional
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January 2022 by Laurinda O.
I just did my first drive up and go grocery order at this Vons in Tierrasanta. I was extremely impressed with the service! The app is easy to use and works perfectly (just like Target's). It is a great service and I will use it again! In 2020 I did curbside orders at the one in Murphy Canyon and Ralph's in Mission Valley half the time they would not answer the phone when you arrived for your groceries or you had a 30 minute wait in your car or they simply messed up and said your order was not ready! The service, in general, has improved by leaps and bounds and so happy they now provide this feature here in our community of Tierrasanta.
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August 2021 by Daniel G.
This one star is for the sandwich section. We went today to get a sandwich and Sandra was the worker who helped us. I used the term help loosely. We ask for certain types of bread and Sandra kept rudely saying " we don't have that" to every bread we wanted. We finally settled on regular plain bread, yay! We ordered our sandwiches Sandra pulled out two bread slices out some pesto on it and then walked off. She came back like she was gonna work on it and walked off to the back again. She went in the back and was on her cell phone taking a personal call. She was laughing and talking up a storm. We waited for her to finish our sandwich for twenty minutes. Normally it's not a problem but we only had a thirty minute lunch break and decided to save time by getting a sandwich real quick. We ended up buying things to make a sandwich ourselves. We reported Sandra to Olga the supervisor. Moral of the story if you want a sandwich and see Sandra just buy your own stuff and go home. Sandra was rude and so unprofessional.
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June 2021 by Morgan B.
Whoever that Jeremy kid is who works register needs his attitude checked. He yelled at multiple older customers for forming a line down an aisle because he apparently told us "not to form a line" (there were two registers out of 4 open at the time, with multiple customers at each. If we didn't form a line, we would be bunched in a group blocking the aisle) (also, do you not stand in a line to check out? Like what?) anyways he had a meltdown and was extremely rude. Absolutely should find another job where his little attitude doesn't get in the way.
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February 2021 by Max O.
One single line for every register? Manager needs to be stopped. Seriously.. makes no damn since..
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December 2020 by Ricky V.
I came here today for breakfast and walked away with a desire to return. Fred at the Deli was hilarious and made a great breakfast burrito. I couldn't finish it. The lady at the Starbucks gave me enough water for my day at work. I wish I had gotten her name as well. I will cool and satisfied all day. One of these days I'll be back. (:
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November 2020 by Ma Ann M.
Good overall, room for improvement, more customers service representatives needed, more restocking needed, but overall friendly service and helpful staff
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September 2020 by Natalie T.
not my first time here but customer service is terrible. so rude. the girl named alex made it felt as if i was making her job 10x harder. had to say sorry several times to make her feel better. damn...what a waste of time to be standing there and treated like that.
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July 2020 by ML H.
Prices are so high comparing to other grocery stores. Like the same items and same produce but in Vons you get them pricey Wondering why?!
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June 2020 by Sharon B.
I walk into the store with an employee, I am wearing a mask, she is not. They make the rules NOT me. I stand waiting to get to my register to pay , someone walks up to the register , I don't make the rules, they do. They are so busy visiting with the other staff, they don't even notice. I stand patiently and than get ignored because all the employees are just cut chatting amongst them selfs
