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September 2023 by Jay Jay Oktan
fast service,convinent location
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April 2023 by Kelly K.
I am in the middle of a name change due to getting married. My husband wrote me a check from his personal acct. and despite us having a joint accts w/ his and my (maiden name ) on it & the name of the account is 'Wedding' and me signing the check maiden name- Married name, - they refused to deposit the check. My husband was on the phobe w/ me as I stood at the teller window. No respect for women in the middle of a name change and the tedious & lengthy process it is !We have more than 5 accts w/ Wells Fargo & I look forward to moving ALL 5 accts to another bank... it will be worth the hassle.
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December 2021 by Armando Martinez
Worst branch i have ever been
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August 2021 by Mary P.
Love this branch! Every time I walk in, someone greets me as soon as I'm in the door. There's not much of a wait at all at the teller line and they're always helpful and friendly. This branch obviously is managed well and it is customer service oriented. I just moved my money from San Diego County Credit Union because of poor customer service. I put my money in this branch at Wells because I really like the service and the branch. They make you feel like you are a valuable customer, unlike the Carmel Valley location of SDCCU.
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October 2020 by Penny C.
Having dealt with various branches over many years I will always come back to this branch in future. The staff are friendly & helpful. I particularly appreciate the professionalism of Jesse who is the Notary. Thanks for your excellent service.
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October 2020 by Douglas D.
I have been banking here for 26 years. Great customer service!!! Susan Rezin has always been great with all my banking needs. Lately I needed a bunch of notarizations and Medallion signatures done and Jesse Higbe took great care of me--if I had not been with Susan so long, Jesse would be my banker. And Theresa Minney, the branch manager has always been there to step in and help. The tellers are always friendly and helpful. They all go over and above with their customer service!!
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February 2020 by Devin Jurman
Have been with Wellsfargo since 2000, Nancy, Jessie and Mitch are the dream team at this branch! Not only do they help you get established but they give real world advice to help clients succeed.
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October 2019 by Maribel Martinez
Hadn’t had a bad experience till now, the guys that have assisted me in the past have been nothing but nice, except for today a lady (didn’t get her name, but curly hair kind of brunette) was just being rude, i ask nicely for my stuff and she seemed very annoyed, and just slamming change on the counter that kind f stuff. Maybe she was having a bad day but who knows. It was not a pleasant experience.
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July 2019 by Rick H.
Been our bank for 29 years. Today, we needed some Medallion Signatures and some other paperwork notarized. Jesse and Patrick provided excellent service and additional advice on using our debit card internationally. Not all banks provide these services.
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April 2019 by Pat S.
Went to Wells bank to buy $35,000 CD. First branch in Valley Center was nearly empty with a couple tellers and one forlorn lady acting busy. After five minutes of waiting I left. As I was going out the door the guard just shook his head. Went to Del Mar Heights branch. Was connected to a "banker". I had a POA (the original)..banker after fumbling around said he had to send a copy of POA to "somewhere" for verification. With that i was out the door..across the street to Chase where they gave me $600 to open an account . Goodbye Wells. I do hope your new President can help you guys out. Right now you really suck.
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March 2019 by Rhett G.
Came in to change some USD into Pesos and had a lot (~$60) in loose change that I wanted to get bills for, the teller told me they sadly can only take tolled coins, and while I was waiting to change currency I decided to start rolling some coins. The manager, Theresa I believe, came and went above and beyond by helping me roll all $60 and showing me the quickest way to get the job done. Huge thanks, this kind of above and beyond action is what leads me to giving this 5 star review and when combined with friendly smiling tellers leads to a nice and easy going banking experience.
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December 2018 by Leif E. Pedersen
The good service have never failed here.
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November 2018 by Madison J.
I love the service here! Everyone who works at this Wells Fargo are so nice and helpful. Whenever I go to get change for the company I work for, they are all smiley and they all make sure I get greeted. Thanks guys!
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February 2018 by Hernand W.
Just a quick review of customer service. I used the ATM here many times to pull money out of a non wells fargo bank account paid the $3 fee and then went inside to exchange for larger bills. Never a problem. I guess new policy is that you have to have a WF account. Okay I can accept but since I had already paid the ATM fee a simple exchange of the lower bills to higher bills which doesn't really constitute a transaction should have been easy with a reminder that can't do it anymore. Instead snappy remarks by the teller supervisor and a send off to "you can go to Ralphs". Well thanks for nothing and I will pass on using your ATMs again. Thank you Bank of America for being customer oriented and helping me out. No love on valentine's day from WF.
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March 2017 by Don Lee Lee
About the same one issue , this teller asked me to present this document. So, I went all the way back to my home and brought that documents. BUT this time, the other teller asked me to bring the other one. They gave a lot of inconvenience to the customer AND they just said they followed the rule BUT it looks like they do not know what they are doing OR they do not have work standard.
