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June 2024 by Juan-Jose Rebaza
I recently visited the Wells Fargo branch and had a very disappointing experience. Despite my urgent need for a wire transfer, no bankers were available to assist. The staff showed no willingness to help, and it seemed like nobody there knew how to handle my request. The branch manager, Briana, was unresponsive and did not provide any solutions or support. Overall, the service was extremely poor and unprofessional. I would not recommend this branch to anyone in need of competent banking assistance.
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January 2024 by Shelley Michelle E.
Horrible service!!!! Every time I go in there are only one or two tellers and a LONG LINE of people. It's my closest branch but I dread going in.
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December 2023 by Kyle Closter
I had a bad experience trying to get a new debit card at another location. At this location I was helped by Roxana Nguyen and she handled several things for me so effectively and efficiently. Very good experience.
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November 2023 by Don Yanagi
Went in yesterday to open a new checking account. Was told to wait 20 minutes for assistance. I waited 40 and left. Went in today at 1pm and was told no one could help me today. I'm concerned with all the one star reviews. I've been with B of A for over 50 years with rarely accustomed service issue. Maybe Wells Fargo isn't for me?
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November 2023 by hooman iranmanesh
This branch never disappoint!! Everytime I go here, they never can help!! I had an appointment at 3 and was there on time but the banker was not ready because he decided to count the 1$ bills that the girl brought in insteadof letting the tellers to do their job!! I waited till 3:25 and left the branch.It's very rude to not respect other people's time while it's been scheduled from a while ago. This banker knew he had an appointment at 3 but still chose to do a side quest!! Wont do business with people who don't respect you!!!
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September 2023 by Niraj Jha
Walked in here for notary service and the employees were super helpful and assisted me with notary service.
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June 2023 by Greg Wagner
Terrible service, brought my elderly mother in who has banked with wells for 60 years , to do a large withdrawal. Asked if we could sit at a desk . The dark haired younger woman made us go to the teller than had several people at her desk. Not only that they refused to give her her money! Thought it was a scam. She can barely get out of house and they treated her like cattle.Never seen anything like it.
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June 2023 by Greg WR
Do not go here if you like money, they won't help you. Especially the younger assistant banker doesn't say a word and acts like you don't even exist. Terrible service!
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May 2023 by Emily J.
My experience with Wells Fargo has been neutral. On the one hand, I appreciate their widespread availability and convenience of their ATMs and branch locations. Additionally, their online banking platform is easy to navigate and use. However, I have had some frustrating experiences with their customer service, particularly when it comes to resolving issues or disputes. At times, it seems like there is a lack of communication between departments, which can lead to delays and confusion. Overall, I have had a decent experience with Wells Fargo, but there is certainly room for improvement in their customer service processes.
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April 2023 by Theo C.
This is a great branch to be disrespected and made to feel like your business isn't worth a crap. Their personnel are useless and arrogant but I suppose that's a prerequisite for working for the greediest bank in the country.
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December 2022 by D P
1st off you remove most of your ATMs from some pretty convenient locations. Now I have to drive farther to get this one. Only one of your ATMs was working here. I came at night and there is no light here, no light on the keypad or lighting in the area in general. Could barely see what buttons I was pushing. Not to mention unsafe not to have a well lit area. Might as well had your ATMs in a dark alley. The other thing was your machine couldn't properly count my cash deposit, even though it was crisp new bills I was putting in. I feel like post COVID USA has made everything third world conditions. You'd probably have better luck in Mexico.
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December 2022 by Evelyn L.
Slow customer service. Be prepared to wait a long time to withdraw your own money. Valerie the banker and Brianna the bank manager are very rude. They made me feel like I was running a scam and illegally taking money form someone. The two of them need to take a class on customer service. Two thumbs down.
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November 2022 by Klum B.
Short line long wait. I went inside to make a cash withdrawal and they asked for my social and email. I have never been asked this before and I've definitely taken out larger amounts. Feels like racial profiling, especially after providing bank card with appropriate pin and drivers license.
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July 2022 by Dan Pepples
1st off you remove most of your ATMs from some pretty convenient locations. Now I have to drive farther to get this one. Only one of your ATMs was working here. I came at night and there is no light here, no light on the keypad or lighting in the area in general. Could barely see what buttons I was pushing. Not to mention unsafe not to have a well lit area. Might as well had your ATMs in a dark alley. The other thing was your machine couldn't properly count my cash deposit, even though it was crisp new bills I was putting in. I feel like post COVID USA has made everything third world conditions. You'd probably have better luck in Mexico.
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June 2022 by Jaxon P.
wait lines wait lines wait lines jesus christ i just need a cashiers check why am i in the building for 40 minutes. unbelievable.
