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March 2024 by Susan Payne
Wells Fargo is terrible in general, but this office is particularly awful. My mom and her husband has been banking at this office for years, carries a large balance. Both of them had a health issue and are unable to manage financial affairs. WELLS FARGO will NOT honor the POA documentation that was done by a professional attorney (note, their other banks DID). I've been trying to pay bills and taxes and keep things afloat. But I cannot see balances because they won't disclose any information to me. Checks bounced NSF because the checking account ran out of money and WELLS FARGO RETURNED several important checks including property taxes. There was NO attempt to call or email or text so that we could transfer between accounts. I'm probably going to close my mom's accounts.
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February 2024 by Jared McBride
Staff here are horribly unprofessional. Melissa Babbage was very rude and condescending and appeared to make up her own “policies” on the spot about certain things the bank “could” or “could not” do. When pressed to provide an official bank policy on the issue she began to berate and argue and raise her voice in anger. Very unprofessional staff. Been banking here for my large business and personal for many years and this branch has got to be the worst in San Diego. Horrible.
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February 2024 by Joe Utschig
Great service. Free parking. Knowledgeable staff.
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August 2023 by Banger Lo Truglio
Great! Speaking of Wells Fargo, I just got another one of those rebate checks because they did some more shady stuff with my account again. I received like $260 last year for the same reason. I love them, and the duplicitous tactics they employ vis-a-vis my different accounts at their various bank branches throughout America and close to the beach as well. Usually, their employees are so nice and they go out of their way to bring you a cold water if you're thirsty, or maybe some flowers when you're feeling blue because of a personal lose of some sort. This is a level of customer service that usually only family members bestow upon you when you've been a good family member to them as well. Use the drive-thru ATM for maximum efficiency.
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May 2023 by Christopher Canel
My family had a great experience at the Wells Fargo Bank on Garnet Avenue when we visited in April 2023! Jason DeVries worked with us for two and a half hours to resolve a complex account management situation involving three customers and a trust. Jason patiently completed around a dozen account updates and overcame several logistical hurdles. When it became clear that our situation was challenging, he gave us way more attention that I expected and kindly reorganized other client meetings to make time. Throughout the process, Jason was exceptionally thorough, making sure that he understood our needs and we understood the actions he was taking. Thank you Jason for all your help, we really appreciate it!
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March 2023 by Gail Hooker
I've never been to such an incompetent bunch of tellers and managers. I had 2 accounts there, but after waiting for 10 minutes and being told they couldn't find either account, I left in frustration and without my money. I am now in the process of closing out both accounts. I will find a bank that actually serves its customers.
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November 2022 by EDWARD D.
Staff is task oriented... NOT customer oriented. If line time is 10 minutes or longer, desk riders should get off their phones and their assess and open a service window. Service here is really unacceptably bad.
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October 2022 by jemms b.
This is the training branch. It's consistently slow and the line is always long. Not enough tellers to ease the situation.
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September 2022 by Heidi Redman
Do you know why they have such a low rating. Because they're horrible. Nick is completely unprofessional and the entire staff Is rude and condescending. I did nothing wrong but go in try to catch a check to pay my rent because my landlady has an account there and the check was from Wells Fargo. Instead of confirming the check through the person that wrote it Nick chose to make me feel like I was trying to Cash a fraudulent check
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July 2022 by JDub
Worst Wells Fargo is San Diego, hands down. The custom service is terrible. Avoid this bank at all costs.
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March 2022 by Ramon Ortega
Was having trouble withdrawing 600 dollars from the outside ATM (which was well within my limit) so I went inside to withdraw. However the bank was understaffed and I spent 40 minutes in line just to withdraw my own cash.
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March 2022 by Bria W.
Terrible branch. Expect the same level of customer service that you'd receive from a late night McDonalds crew in a bad part of town. There is always a long line, with half of the tellers standing around on their phones or chatting with each other. Meanwhile, the tellers who are available at a window act entitled, annoyed, and are also in no hurry to help. They all need basic lessons in manners, communication, hygiene, and time-management.
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December 2021 by Fat F.
I went in to ask for some assistance; payoff amount on a loan. Person basically told me I needed to call Wells Fargo and essentially did not want to help. I qualify this as poor customer service, especially as there were few people inthe branch at the time. I qualify this as POOR customer service - I hope of the manager reads her sees this that he will help his colleagues provide better service.
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November 2021 by Jonathan Dadone
One of the best customer service I ever experienced. Good job.
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November 2021 by Emily B.
This is the worst Wells Fargo. The line is always so long, there are hardly any tellers working, but there are always at least 5 or 6 of the bankers sitting at their desks not helping. Most the bankers sitting at their desks are normally on their cell phones. Right now there are 12 people in line and two tellers taking people in line. This branch is always like this. I would not recommend coming here. They are in no hurry to help anyone.
