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June 2024 by Levent Oz
I've been banking here for 10 years. I have had a good experience with them. I'm writing today because a teller named Daniella went above and beyond by rushing me my driver's license across the street after I'd forgotten it there on my way out. Great service!
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June 2024 by Kenny Roche
This bank refused to deposit my US coins. A bank that will not deposit American currency!? Been with Wells Fargo for about 20 years, probably time to switch
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May 2024 by Brian Cluster
They are all well intentioned. However, corporate policy has made this bank and BOA not customer friendly. It takes 5 business days to get the funds from a payroll check? Corporate has not set the local retail people of for success. Not customer centric.
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March 2024 by Connor B.
The manager at this branch by the name of Alfredo Gonzalez, could care less about a business banker, or Consumer, or anyone dealing with a victim of identity, theft, and fraud. He felt the need to do anything possible to help not provide me with the evidence I need for card claims and to not even do his due diligence to send an extra email to card claims directly. Why would someone be a business manager of a bank that does not even care about everyone's income that the bank holds? This person should be fired immediately for the way he treated me and my girlfriend when I was desperately needing help and struggle with autism, and need a special assistance to make sure that they pay me for these claims that they have been fraudulently not paying me out for. Everything in regards to Wells Fargo has been so disheartening lately and then to deal with a manager that doesn't even want to assist when there's no fraud department on site and everything is put through a runaround makes me sick that this man is the highest authority in the bank, and yet he could care the least about the individuals.
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February 2024 by Kim A.
Alfredo Gonzalez bank manager at this downtown location, is unprofessional and honestly very rude. This branch has one star for a reason, and it is not only the long lines EVERY TIME you need to come inside it the total atmosphere of the bank. Issue i had today is an example of how this bank is run. Was in a car accident, given a check for $7200. Wanted to cash and deposit, or just cash check or even just deposit. Bank manager had to be called for approval (fine), should be no problem as i have been with Wells Fargo for over 15 years. He asked me "is this check a loan " I said "excuse me?" Him: is this a loan Me : why do i have to disclose what the check is for (this check I was cashing was purposely written out to me on a Wells Fargo account by another very well established customer ) Him: Just trying to confirm what the check is used for. Me: what are you talking about Him: the issuer of the check wrote 'personal/loan' We can't cash it. We can deposit it and it will take a few days. Me: So i didn't read the memo line in the check and now you are refusing it Him: protects us from fraud. As i am standing there with my ID account information I was told that another Wells Fargo could cash it. (I guess if they trusted me) so basically, I did not read the memo on the check and failed his test. BEFORE I came to this location, i called the Wells Fargo customer service line asking if i should mobile deposit or take into my local branch. They advised me to go to branch. I asked what was needed because the check was over $5k. Nothing other than ID. I called the customer service line again from inside the bank was told "there is NO reason why you should not be able to cash that check, but each location can use thier discretion. This manager concluded since i did not know what was written on the memo line he wasn't cashing the check. If possible use north county to open and do in person banking.
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September 2023 by Vanessa
Rude experience when I visited the branch. Happened to come in near closing and felt “questioned” on why I didn’t use their “ATM outside”. Had me second-guessing on whether I should have just went to the ATM, when in reality, if I didn’t feel safe using the ATM and felt like going inside, I could do so as pleased! An experience I didn’t appreciate , and therefore am giving a 1 star.
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April 2023 by Ally Haugen
literally always the slowest service. i go here every week to deposit cash because i work next door, they only have one teller working at any given time. If there is anyone else needing to make transactions in the building it takes 30 minutes to be helped. (Which is my entire lunch break) Disappointing that they wont have bankers or managers assisting teller when there is the need. If you cant staff more tellers, at least utilize staff that is presently in the building.
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April 2023 by Ally H.
literally always the slowest service. i go here every week to deposit cash because i work next door, they only have one teller working at any given time. If there is anyone else needing to make transactions inside the building it can take 30 minutes to be helped. (Which is my entire lunch break) Disappointing that they wont have managers to assist teller's when there is the obvious need. If you can't staff more tellers, at least utilize staff that is presently in the building. It's clearly not the tellers fault, they are always polite and work as quickly and professionally as possible! just a staffing issue that costs more time than it should.
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March 2023 by Bayan G.
Should have already looked at the reviews before attempting to do business here. Some of the things this branch can improve on: - communication internally between their staff - communication with customers - increase empathy and care from the manager of the branch - respect for customer time and business - greeting customers with the desire to do business with us rather than treating us as a burden - customer service response time This bank may be one of the only ones I've spent 45 minutes waiting to be helped when I arrived 15 minutes before my appointment time and I was the only customer in the facility. Very confusing and frustrating experience.
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January 2023 by Mickey Carter
I’ve been coming to this bank since 2020 when I arrived in San Diego. Always polite never cause no problem often come in to get quarters to do laundry. Yesterday I was racially profiled in here!! If you are African American do not visit this location. I was treated poorly and racially discriminated! The teller literally helped every time in the bank except me who was the only African American person in the branch.
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December 2022 by Chris G.
There was an issue with my mobile banking login and the customer service hotline instructed me to visit a branch to have my ID verified. First time visiting this branch and they were "too busy to help me." I said that's fine, I understand it's probably not the most common issue. The manager at the time said I can come back later or another day and they should be able to help me. I retuned today at a time that I believed would be less busy. Joseph at the window said the one person who can help me is on lunch. After seeing the frustration on my face, he says "You should have made an appointment." After taking a moment, I responded, "I wish somebody would have suggested that to me last time." Without hesitation, he becomes argumentative, "We always suggest that." That was beyond the point and I was ready to get out of there. The scheduling here is mismanaged and they don't appear to believe in customer service. I won't say this is an issue with Wells Fargo because I'm currently sitting in another branch and receiving the best customer service I've received in the last hour.
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November 2022 by Julia Kharitonova
Gabriello was very helpful and polite! He actually helped me fix my problem, even though I came in pretty late. I wish everyone at Wellsfargo would be so professional! Thanks
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October 2022 by bilary b.
this bank is soo slow they always just have one teller on duty with a line all the way to the door
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August 2022 by Luis M.
I was lied too, given false information & wasn't able to fix anything due to their attitude. Told me I was wasting their time without even being in the building for more than 10 minutes. Complete idiots! At least on a Friday 8/12/22 at 12:30pm
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July 2021 by Gerald Massimei
If you like waiting for more than 20 mins minimum, this is your bank! Terrible
