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December 2023 by Fidal Zora
This is the best Wells Fargo team in the county. Special thank you to John and Austin for helping me out so quickly and efficiently! It has been a pleasure working together and I will always come back to this specific branch! Thank you John!
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November 2023 by Kathleen Vaughan
Always a line - service always challenging
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August 2023 by Jessica R.
I had a unique transaction on cashing series EE bonds for my conserved son. I made an appointment and before I came in I confirmed what documentation they might need was clear what I needed to do. Also, that my conserved son would be driven to the branch 25 miles away and don't want to waste his time etc. once we came in with docs and ID ( I've had an account at wells for 30 years and am a premier client) they said they couldn't cash the bonds because my son doesn't have an account. And would be happy to open an account!!! He can't have an account because he's conserved. He can't legally be bonded to anything . They have no regard for their clients time. I went out of my way to make sure what I needed to do and was it possible. All the bankers at this branch have no idea what they're doing. Wells Fargo just interested in opening accounts. Very frustrated.
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January 2023 by Behzad A.
Very intrusive tellers. They said their policy is to have personal contact to clients, so they need to know them personaly to serve them. Very impolite, arogant staff. Never received my check supposed to be in the mail. They mailed it to wrong address. Dont trust them with your money.
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December 2022 by John Black
This branch has horrible customer communication and service skills. The information they provide is very inconsistent, confusing and not helpful. One of the managers was extremely rude and disrespectful and did not listen to my needs and acted like they didn’t care about my specific issue. I will never go back, and I am seriously considering no longer being a Wells Fargo customer.For additional context, I have been a Wells Fargo customer for over 15 years and have visited that branch personally for the last five years and today was the worst experience I’ve had but I’ve also had very poor experiences in the past and thought I should post a review about it. I sincerely hope that Wells Fargo corrects the issue at the corporate level because there are a couple of managers there that should not be in customer service or management at all.
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December 2022 by J Q
Great place. Very clean professional and lot of parking which is great.
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December 2022 by Ann B.
This is the worst bank ever! There is never a banker to talk to. Only tellers! I'm going to close my account asap!
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December 2022 by John B.
This branch has absolutely horrible and disrespectful customer service. They give inconsistent information that is confusing and not helpful with regards to accounts and money management. Either the branch manager, or some other manager was very disrespectful and didn't take the time to listen to my needs. I will never go back. More than likely will not continue to be a Wells Fargo customer. For additional context, I've been a Wells Fargo customer for over 15 years and I have been personally visiting this branch for five years now. I've had other similar and poor experiences, but thought today I should actually write about it and post a review. I hope this is helpful and Wells Fargo corrects the issue at a corporate level. A couple of managers who work there should not be in the customer service industry.
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October 2022 by Jen Skinn
I just had my first experience today at the La Jolla WF branch and it was GREAT!!! I came in already annoyed with WF in general, having made MULTIPLE calls into the 1-800 WF number over the past 36 hours or so, with nothing but the run around of department transfers and misinformation given-sooo frustrating. However, the in-person customer care I received today at this branch was EXCELLENT-THANK YOU Clarissa, John & Jasmine!!! You ALL really helped me resolve my 36 hour old problem and with a smile (even though I was a bit grouchy). I felt they all went ABOVE & BEYOND to see my problem through to an actual resolution. Thank you for your patience, kindness & determination helping me today. I would HIGHLY RECOMMEND this branch! :)
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September 2022 by J S.
I see some of the less than great reviews previously posted on Yelp here, BUT I just had my first experience today at the La Jolla WF branch and it was GREAT!!! I came in already annoyed with WF in general, having made MULTIPLE calls into the 1-800 WF number over the past 36 hours or so with nothing but the run around of department transfers and misinformation given-sooo frustrating. However, the in-person customer care I received today at this branch was EXCELLENT-THANK YOU Clarissa, John & Jasmine!!! You ALL really helped me resolve my 36 hour old problem and with a smile (even though I was a bit grouchy). I felt they all went ABOVE & BEYOND to see my problem through to an actual resolution. Thank you for your patience, kindness & determination helping me today. I would HIGHLY RECOMMEND this branch! :)
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July 2022 by SF G.
Call several times, no answer, they don't care! Pretty bad worker attitude here & almost all branches nowadays. Who care about customer service? Not WFB.
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January 2022 by Lunetta P.
I don't like to be negative, but this branch is bad. Specifically the service I received from HEATHER NOE. She is not a customer service inclined person and very unhelpful. While I was there it was myself and one other person, we were complaining about her and that she provided the worst customer service, she literally doesn't care about your needs. She just brushes them off and says she's all alone. There was no one in the branch when we were talking to her. Wells Fargo has really went downhill. This used to be a great bank now it's one of the worst, I'm disgusted.
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August 2021 by Jennifer Bullingham
This Wells Fargo branch didn’t have access to cash during lunchtime, I went to American bank instead. Disappointed!
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July 2021 by Mark R.
I have had good experience with tellers at this bank. Where things fall apart is when you want to see a banker. You cannot call the bank and expect someone to actually answer! Ridiculous. If you are a walk in you take your chances that someone is out sick etc. If you do manage to reach someone they shrug it off as "we are short staffed" Do we need a physical location if bankers are not there? I would be concerned for my job if I worked there. If Wells Fargo was not so convenient, I would leave especially after the unethical way Wells Fargo has done business in the past (read about it online).
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April 2021 by Cal O.
La Jolla Wells Fargo is an excellent place for all your banking needs. Esthela Gority was very professional and polite. She provided great customer service and made my banking visit fast and efficient. She is a great employee asset to La Jolla Wells Fargo Bank. You need more employees like her. Thanks Esthela!
