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November 2023 by Kim A.
Best Wells Fargo downtown San Diego I recommend calling and making an appointment, if needed. I worked with mr luyua who was professional and handled a complex acted problem for me in a kind manner
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April 2023 by Ally H.
literally always the slowest service. i go here every week to deposit cash because i work next door, they only have one teller working at any given time. If there is anyone else needing to make transactions inside the building it can take 30 minutes to be helped. (Which is my entire lunch break) Disappointing that they wont have managers to assist teller's when there is the obvious need. If you can't staff more tellers, at least utilize staff that is presently in the building. It's clearly not the tellers fault, they are always polite and work as quickly and professionally as possible! just a staffing issue that costs more time than it should.
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March 2023 by Bayan G.
Should have already looked at the reviews before attempting to do business here. Some of the things this branch can improve on:- communication internally between their staff - communication with customers- increase empathy and care from the manager of the branch- respect for customer time and business - greeting customers with the desire to do business with us rather than treating us as a burden- customer service response timeThis bank may be one of the only ones I've spent 45 minutes waiting to be helped when I arrived 15 minutes before my appointment time and I was the only customer in the facility. Very confusing and frustrating experience.
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December 2022 by Chris G.
There was an issue with my mobile banking login and the customer service hotline instructed me to visit a branch to have my ID verified. First time visiting this branch and they were "too busy to help me." I said that's fine, I understand it's probably not the most common issue. The manager at the time said I can come back later or another day and they should be able to help me.I retuned today at a time that I believed would be less busy. Joseph at the window said the one person who can help me is on lunch. After seeing the frustration on my face, he says "You should have made an appointment." After taking a moment, I responded, "I wish somebody would have suggested that to me last time." Without hesitation, he becomes argumentative, "We always suggest that." That was beyond the point and I was ready to get out of there. The scheduling here is mismanaged and they don't appear to believe in customer service. I won't say this is an issue with Wells Fargo because I'm currently sitting in another branch and receiving the best customer service I've received in the last hour.
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October 2022 by bilary b.
this bank is soo slow they always just have one teller on duty with a line all the way to the door
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August 2022 by Luis M.
I was lied too, given false information & wasn't able to fix anything due to their attitude. Told me I was wasting their time without even being in the building for more than 10 minutes. Complete idiots! At least on a Friday 8/12/22 at 12:30pm
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July 2021 by Chad L.
This bank is pretty well usless for making convenient moves for its customers except for one banker, and unfortunately her name escapes me( she has her own actual office) in the branch. She is great!!! Once I came in and I asked to do a wire after waiting and listening to them gossip about Halloween for 20 minutes (no exaggeration) until I finally interjected and asked for help. They then proceeded to say they had back tonback appointments all week. A wire takes 10 minutes ( 20 minutes of gossip vs . a 10 minute wire, do the math) LAZY!!!! Id rather drive to Coronado. Customer since 1989.
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March 2021 by R. S.
Still waiting outside in line 10+ deep at 11:00am. Probably not the first time they've had this long a wait on a Saturday so either hire more tellers or don't tout a high level of customer service. They have a sign outside that asks for patients because of a longer wait times " as they make things safer for customers"... I have no clue what Covid has to do with understaffing... 5 customers were inside in line could have easily been at the non-staffed windows. On a good note, the teller Javier is fast and always fantastic.
