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June 2024 by S Z
Always helpful with great customer service. In particular, thanks to David in the pharmacy for his help today!!
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May 2024 by Jasmine Glasheen
By far the best pharmacy in the area (and I’ve been to most of them.) Staff always goes above and beyond to be friendly, optimize my discounts, and help me feel comfortable. Dramatically exceeds all other Vons in the area. 11/10.
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March 2024 by Charity Whan
I haven't gotten my meds yet, but let me tell ya'll that I received 5 star service today, and I couldn't be more grateful. I've had so many problems with my prior pharmacy just trying to get my prescription refilled every month, and I wanted to transfer. I spoke to David on the phone who gave me some info about their experience with my particular medication. I then had my doctor transfer the prescription to Vons. David stayed with me on it all day, taking multiple calls back and forth (he even used my secondary line which no one ever does!) to make sure we got my insurance, coupon, and everything right in their system. I see now why this pharmacy is highly rated and I sure am about to transfer every prescription I've got. Thank you, David!
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October 2023 by Peter V
Here's a typical interaction with this pharmacy: Dr sends Rx electronically to Vons pharmacy. Because of some hold the Rx does not get filled. The Rx just stays in limbo on the computer until customer calls (negating the convenience of electronic Rx). Customer gets rudely told that their Rx was on hold and will now be put "in the back of the line" even though their Rx has been sitting in their system for several days. If lucky, Rx gets filled by the next day. Or worse, pharmacy now realizes medicine is out of stock and they now put in an order for the medicine which means another 2-3 days of waiting. Meanwhile they are completely aloof and show zero concern that you will be out of your medicine for several days. Overall disorganized and rude customer service except for a couple of exceptions. I was patient with them, even after they gave my kid an adult version of Covid vaccine, didn't give us any paperwork and never followed up. The last straw was when I showed up 7 minutes until closing time to pick up meds that were already filled (takes 2 minutes to checkout) only to be lectured by pharmacist about how I shouldn't come in so near to closing time. Sorry I interrupted your time sitting on a stool staring into space doing nothing sir. Silly me I thought you were in the health CARE field (and well-paid for it). It felt like I was going into a McDonalds and putting in an order at closing time. Heck I've seen fast food joints run with more competent and caring customer service than this pharmacy.
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May 2023 by Anna Heaslet
I’ve been going here for years, even after I moved, because they were always nice.. up until recently.
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February 2023 by Vera Alcala
They didn't do vaccine on weekends
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November 2022 by Tara Beane
David is always really nice and helpful every time I pick up a prescription!
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October 2022 by Joe L.
This is a good place to get vaccinations. You can make an appointment online. They're pretty quick and painless, and you get a coupon for 10% off groceries. They also take walk-ins. I'm sure that I've gotten a prescription filled here once or twice. They don't have the best selection of over-the-counter medications, but it will do. N.B.: They were supposed to give me some COVID tests when I got my booster. They forgot, and I forgot to ask. D'oh!
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August 2022 by Sandy S.
This has to be the worst Vons in San Diego. Every single time I try to shop here none of the shelves are restocked. Items are gone within the day they're put out & won't be restocked for days. & I know shortages the past few years have been happening but this is the only Vons in San Diego thats never restocked so I don't think that is the main issue anymore. Items they almost never have in stock most days I try shopping are Pasta, frozen pizzas, yogurts, cat foods, water bottles etc. the list goes on there's so many regular things you can't find here regularly stocked. Take the Vons in La Jolla for example is stocked everyday & NEVER has empty shelves of anything!!! You see them restocking everything everytime you visit. & it's just as busy as this location. Also this location the past few weeks has no shopping carts to use/find or they are all broken. I can't carry all my things this is unacceptable I've never been to a grocery store that doesn't even have shopping carts readily available. Also you will never see all the check out lanes open at the same time. Around 8pm on a weekday the store is packed & there's one check out person available with a line down the aisle. Self check out has no help available & the line is also down the aisle. This location is just very disappointing & needs major improvements..
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August 2022 by Bonita W.
I like it a close and convenient store. The employees are helpful and very friendly! I've been shopping here for over 20 years.
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July 2022 by Eric Gomez
Close at 12 noon? What’s up with that? We are talking about medication here, not listed like that on hours of operations.
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June 2022 by Michael K.
While attempting to use Self Checkout, the apparent person in charge of Self Checkout walked over without asking if I needed any help and started checking me out. Since I am extremely familiar with the Self Checkout process at other Vons stores, I normally enter my phone number before I begin scanning any items. Because this person was performing the checkout process, it did not initially ask for my phone number and went to another screen which froze the entire process. She had to come back over and perform some keystrokes which then allowed me to enter my phone number. As I complained that this checkout process was not done in the order to which I am accustomed, she responded with a sarcastic remark about trying to be helpful. I then said that she never asked me if I needed any assistance in the first place. While I normally appreciate assistance when needed, it should not be assumed that I needed assistance without asking me first. This employee was quite exuberant and overly helpful. It would have been more appropriate to find out if I did in fact need or want assistance before she dove right in and started doing my checkout for me. I thought this was Self Checkout, not Employee Help Checkout. Sorry about the misunderstanding.
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May 2022 by Michael D.
This Vons is the worse Vons in San Diego and management does nothing ... not bad enough that sale (advertised) items are sold out day 1 But digital program is a joke! Ripping people off ! Oh and I am a programmer for a major energy company. City and state needs to do something. Creator of store should be glad he's dead
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March 2022 by M J.
My wife and my 5 yr old daughter had an incident at this store earlier today. It started with 2 workers at the Starbucks ignoring my wife and refusing to take her order. She requested a manager and an assistant manager responded, Antonio. Antonio was very unhelpful and irritated that he had to do his job and respond to customer complaints. He did not try to fix any of it he only offered the phone number for corporate. He was very disrespectful. In the mean time, my wife was being heckled by the two Starbucks employees and someone from the deli area making racist comments about Asians. When my wife talked to someone from corporate, of course Antonio had lied about the truth. From the reviews of this place, all they offer is a local manager to solve the issues. Racists comments and disrespectful managers are well above the local management. This needs to be handled by someone higher than then because this Vons has bigger problems that the local management obviously can't deal with. Just read the other comments and you'll see how sorry this racist store really is.
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December 2021 by Danielle W.
This store is horrible!!! Always at least a half hour wait to check out. There is no quick in and out. They never have full checkouts going. At most just one. Avoid this store if you are in a hurry or have a sick kid.
