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December 2023 by Katie G.
VETCO TOTAL CARE EXP: Made an appointment to get my dog a health certificate to fly weeks ago. Was called by Vetco this morning to tell me they have to move my appointment (that i made weeks ago) and when I say I need to come in before tomorrow as I need the cert they let me know that they can't even do that until 12/26 because they don't have a doctor in for that. Ok, so why'd you make this appointment. I started getting frustrated because obviously my flights depend on having this cert and I ask the woman on the phone to help me find another vetco total care that can do this and she said she can't, I am now nearly in tears as I have to have this certificate and She then hung up on me and wouldn't answer when I called back. I called the Fashion Valley location where the person on the phone was so lovely and helpful and he instantly made me a new appointment at the La Mesa location with a doctor that can help me tomorrow. I will never return to the Sports Arena Vetco after this experience as they are unorganized, rude and unwilling to help. I recommend the Fashion Valley location for anything you need as those employees were sweet as can be and more than willing to help me fix and error that the Sports Arena Vetco made.
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October 2023 by Kim G.
This Petco has gone crazy. They delivered half full litter. I paid for three, only got two (not even since neither is full) and it isn't the same litter I have been getting for years here. It is not fine and smooth, what is in these HALF FULL containers is like little rocks. What is going on over there??!!!! You lost a long term (20 yrs) and loyal (buy all pet products and make donations every purchase) customer! The manager clearly isn't doing their job!!!!
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September 2023 by F G
Not knowledgeable, no call backs etc
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July 2023 by Lily A.
Great store, very clean and always stocked! Very easy to find everything and the self wash is very nice!
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July 2023 by Bobby Bankinn
Never received results
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July 2023 by Daniel Z.
Petco over Petsmart.Literally best store ever. The Petsmart right next to this Petco doesn't even compare. The Petsmart right next too it looks like a Home Depot while this Petco is really nice takes care of it's animals and is really nice inside.Petco over Petsmart
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July 2023 by Collin K.
I freaking love this store best store ever on earth Petco 10/10 PetSmart sucks Petco #1
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June 2023 by Yesenia J.
I've been to several petcos around SD; I like this one because it's conveniently close to my house. Today my groomer was Eric, I believe. Audrey came out very happy. We might've not communicated well with the trim of the ears and tail. But overall great experience as always. I've also had Sophie, Cheyenne, and Noelle in the past. Audrey has always had positive experiences.
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June 2023 by L P
Karla’s awesome
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May 2023 by Holly W.
I have a dog that has seizures. She' need s medicine every month. Well her prescription ended after 6 months. I called and asked to get more. The lady from India said ok I will get her more. I go o cvs today and they have not prescribed more. Now my dog is having seizures because it's the weekend and I cannot get more medicine for her
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April 2023 by Jacqueline “MS JAMS” Stultz
I called, was told the process to make my appointment, made such appointment. When I showed up for my appointment I was told I had no appoinyment and furthermore was told the information given to me by phone was incorrect. The following day I received a notification text stating I had missed my appointment the previous day at the location that I had scheduled and appeared....
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April 2023 by Google user
I called, was told the process to make my appointment, made such appointment. When I showed up for my appointment I was told I had no appoinyment and furthermore was told the information given to me by phone was incorrect. The following day I received a notification text stating I had missed my appointment the previous day at the location that I had scheduled and appeared....
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March 2023 by Todd R.
Great place, great customer service we've been taking our dog there for grooming on a regular basis. They always try to get her in and out as quickly as possible and do a good job.
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December 2022 by Brittany
Update- manager called and offered me a coupon for an exam. Well hallelujah! It was rediculous that I had to pay again for exam. So I went from 1 star to 4. Thank you for fixing this problem for me! My baby needs his stuff to stay healthy. …….Nothing but problems since they have switched from thrive! I called to make teeth cleaning appointment. They canceled on me due to short staffing! Then I at least need his heart worm medicine! Made an appointment and then canceled because he was seen in the menifee office and the offices are no longer allowed to use each other’s information. So I called to confirm that this was true. The woman said the menifee office was closed for upgrades and they would make an exception. So I drove down and the woman at front desk said nope he was not seen at this office for his heart worm test you have to go back to the other office. I live in pacific beach! So they are a complete mess and you are unable to get any service from them. So I’m done with this place now! Good luck with them
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December 2022 by Brittany Elser
Update- manager called and offered me a coupon for an exam. Well hallelujah! It was rediculous that I had to pay again for exam. So I went from 1 star to 4. Thank you for fixing this problem for me! My baby needs his stuff to stay healthy. …….Nothing but problems since they have switched from thrive! I called to make teeth cleaning appointment. They canceled on me due to short staffing! Then I at least need his heart worm medicine! Made an appointment and then canceled because he was seen in the menifee office and the offices are no longer allowed to use each other’s information. So I called to confirm that this was true. The woman said the menifee office was closed for upgrades and they would make an exception. So I drove down and the woman at front desk said nope he was not seen at this office for his heart worm test you have to go back to the other office. I live in pacific beach! So they are a complete mess and you are unable to get any service from them. So I’m done with this place now! Good luck with them