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July 2024 by Madi sun
Where should I start.. well first I wish I had read the reviews online of all the scams at this store because here we are 3 weeks later still trying to resolve their mistakes. First, I’m waiting to receive my internet box for a while and then the guy brings it out and immediately drops it so hard it had scuffs on it, so I request a new one because I don’t want to get home and it be broken. He makes a deal about it but in the end replaces it, and then I asked about the new price of my bill and he will not give me an answer. Fast forward a week and I get a bill $20 higher than it was supposed to be. He gave me the plan that I specified I didn’t want, I call to get that cleared up and then I receive a box for a return. Well that didn’t make since because I had already clarified with Verizon that I did not need to return anything so I disregarded it. Now two weeks later I received an email from Verizon saying I was going to be charged $200 if I didn’t return the box. Honestly it feels like a second job trying to fix all the mistakes this guy made. I am very displeased with the service here and advise going to another more competent store.
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July 2024 by pooja batra
What a disappointment being there business customer for over 15-20 years my first time at the store as I was in the area. Not only Mr Jesus doesn’t know basics of customer service but also refused a service that was basic. I entered the store explaining my issue that how hot phone is getting. First time ever I heard that even having warranty plus Verizon ausurion insurance. He refused to answer any question and said we donot process this here. Sitting behind that counter no hello or welcome which Del Mar and Encinitas stores are great with welcoming. After going back and forth about it he said they are not authorized Verizon store which again don’t make sense as it says big Verizon outside.
Of course being lazy to work puts blame on customer that she’s being rude. I pay monthly for my business thousands of dollars. I expect service. It’s easy to blame the customer when you just wanna sit on the chair and not get up. I even called Verizon customer service who informed him he’s suppose to process request at any store. He makes excuse oh customer is rude I refuse service. 15-20 years no other store or online customer service thought I was rude suddenly Mr Jesus finds it rude to process and work for what he’s being paid for
I have never seen such a lazy not happy customer service agent before. Who just sits with straight face and no knowledge. Dont go here very disappointed
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March 2024 by Nancy Moore
I just traded in my old iPhone for a new one. Jesus at the Verizon store in Carmel Valley helped me with my purchase and he was very patient, professional and friendly. He stayed past closing hours to make certain that all my information was transferred from the old phone and that everything was set with my new phone. Thank you!
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March 2024 by Kathy Balgley
Ja’Ron goes beyond the call of duty! He was so generous and helpful! He’s a gem—could run the whole company!
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February 2024 by Jonathan Rosenberg
Z was extremely helpful, speedy and courteous.
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February 2024 by Kei Vaughn
Excellent service. Very competent staff work here. Jesus, the gentleman who helped me was very informed and helped me.
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February 2024 by Hannah Siller
My husband and I went to get new phones yesterday and chose this store because it had the best reviews in the area. And let me tell you there is a reason! Gentlemen helping us was just there to help. He went through our account to make sure we weren't paying extra or anything he didn't need, no upselling, just honest help (how refreshing). The store is super small, so stock is limited, and with only one guy working, this was definitely not a quick, seemless process. But honestly, it was worth it to us. Dude even got our screen protectors on for us! So yeah, the high stars are earned.
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January 2024 by Jad A.
This Verizon team is very helpful, friendly, and particularly creative and dedicated to solving difficult problems. They have truly earned my respect and appreciation.
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January 2024 by Neville P
My cousin and me we bought 4 phones in exchange program and JayRon's service was outstanding, took several hours with us in helping us out.On other occassion, Lucie was also found to be very knowledgeable and helpful. Only a third young man working there on few occassions was found to be quite rude and not pleasant and lacked experience in handling customers.
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January 2024 by Md Bly
Go to a corporate store
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December 2023 by A H
Good work
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November 2023 by Terry F.
Wasted three hours of my time on back to back days. I'm simply trying to upgrade my phone and they did not know how
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November 2023 by Amanda Durant
I appreciate JaRon’s expertise in helping me with my new phone purchase. Great experience today.
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November 2023 by Riverxiaoying Chen
Jesus did a wonderful job. I really appreciate for his professional service and patience .
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October 2023 by Mauriah C.
Don't go here if you want help trying to add a line to your already service you have with verizon the young guy in there was so un welcoming acted like we were bothering him by being there , also got exactly what I needed by calling another store this store is awful
