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June 2024 by Suneeta Cohen
Awesome, efficient and professional service. These folks know their stuff, and they work very hard to provide maximum customer satisfaction.
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May 2024 by Hayden Talbert
Very unhelpful and not one to help problem solve or anyone that is not shoving money in their face.
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May 2024 by Sandie K.
Our last phones, S10+, were purchased here in June 2019 and we were in serious need of an upgrade since my husbands phone had already gotten to the point it wouldn't work anymore. After speaking with Haydee we selected the model we wanted. She was informative and explained everything in detail so it was easy for us to understand all the new and improved features and the cost associated with each line item. She also seamlessly transferred all our unique data from each phone to our new ones. We have been with Verizon for decades and have never regretted it. Not once has our Verizon service ever dropped calls. We also purchased Verizon internet while we were there. We have had Spectrum internet for decades without a problem with their service, but what started out at 29.99/month over time of incremental price increases, the latest two months ago, is now 90.99/month. Verizon is way, way cheaper so we switched. Verizon has always there when we needed them and we wouldn't think of using anyone else for our phone service and now internet service.
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April 2024 by pahl nelli
Very bad experience they were nice to my face but were lying and decieving me the whole time. Signed up for $80 unlimited plan but they signed me up for $109 plan wich I can't afford, verizon has been giving me run around. Please please please save yourself the heartache and go to t-mobile
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March 2024 by Candi A.
Our service has been great at Verizon but today DeChan (spelling?) was just awesome! He assured my phone was only just a cracked screen protector & fixed me up with a new one. Professional & kind! Thanks
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March 2024 by Brian L.
I came knew exactly what I wanted and got the complete opposite. I had help from Kenny who claims he is the manager when his name tag says specialist. I came heee because this being a corporate store. AVOID SHOPPING AND SPENDING MONEY HERE. Nothing but lies and foolishness.
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February 2024 by Reviews O.
Worst customer service. Customer support means to support or attend to your customer's needs. This site lacks the customer support and person In dealt with had audacity to tell me he was doing me a favor by attending to my needs. They do not have a rep to just do checkout. You have to wait for every single one of them to be done with their customer. The unprofessional rep did not have a customer in front of him. Lastly, the reps seem sized you up based on your skin color.
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January 2024 by James S.
Poor customer service like they're doing you a favor by coming in; the way they treated my elderly father, just horrible. I've been with Verizon since Airtouch Celluar, not that any of that matters to these people. Horrible attitudes and personalities, not helpful, not much effort at all to show a senior citizen anything like it's a burden. Shame on Verizon and this store in particular. Huge disappointment. As anyone can see from the poor ratings here I am not alone. No excuse.
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January 2024 by Brian C.
I went to pick up a iPhone 15 plus. When I got to the store I encountered Omar . He was a wonderful salesman and very knowledgeable about the phone and accessories. I had (Omar) transferred my contacts and we got a chance to chat. I have to say he is an asset to the store and the company. I watched him give great advice to several customers and everyone walked out with a smile because Omar made the selection easier because of his extensive knowledge. I will return for future purchases and I hope Omar is the store owner or manager. Thank you Omar you made my day
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January 2024 by L L
This stores attention and attitude lacks, the staff are bitter and slow almost making me feel like I’m talking to a wall. They are constantly on their phones, either playing or texting. I tried to ask for assistance yet was pushed back with answers that did not help, they only gave me an excuse to call a phone service. I opened five lines which were not from this Verizon, yet they sent me off by telling me to go back to the store I originally had help for and, was not much help at all. They also mentioned that since these five lines were not from this specific location that they weren’t able to help. So is the reason that, if I don’t spend money on this particular store, that you guys won’t help me?
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January 2024 by Larry Emlaw
Ripped off in a bait and switch by Kenny at this store. Was told there was a "special" offer on new phones for wife and me. No charge for phones and changing from an old pay plan to new one meant no increase to monthly bill. Kenny repeated in the affirmative when I made him confirm that several times. When we received our bill one month later we saw that the bill increased by over $40! 3 yr contract means aprox $500 extra p/yr with us on a fixed income - a $1500 rip off. Kenny and manager refused to help or make good claiming they told us about the new charges. Said they'd take the phones back...sure! After we've had them for a month, gone thru all the setup, email etc and purchased accessories. Not an option. Be careful when you do biz w/these people. Get it in writing!
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January 2024 by Larry E.
Ripped off in a bait and switch by Kenny at this store. Was told there was a "special" offer on new phones for wife and me. No charge for phones and changing from an old pay plan to new one meant no increase to monthly bill. Kenny repeated in the affirmative when I made him confirm that several times. When we received our bill one month later we saw that the bill increased by over $40! 3 yr contract means aprox $500 extra p/yr with us on a fixed income - a $1500 rip off. Kenny and manager refused to help or make good claiming they told us about the additional charges. Said they'd take the phones back...sure! After we've had them for a month, gone thru all the setup, email etc and purchased accessories. Not an option. Be careful when you do biz w/these people. Get it in writing!
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December 2023 by M C
Worst Experience Ever if I could leave 0 stars I would I been back and forth with Verizon for awhile now and they finally approve me and I go into the store to get a phone and the sales agent wants to get commission on a watch and line so I say ok I tell him to do the phone first and what does he do he does the watch and now I can’t finance anything else with Verizon I canceled my plan returned the watch and left!!!! 3hrs wasted for nothing I have worked in AT&T for 10 years first thing taught help the customer with what they want first and than pitch add ons thanks Kenny for nothing you ruined my life and the rest of the year possibly and the year after yea thanks a lot
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November 2023 by Lisa N.
Worst and rudest customer service I've ever had. The gentleman that helped me at the store was stone faced and incredibly unhelpful. Actually got snappy with me at one point for not understanding something. I'll never go back.
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November 2023 by Jay R
I was able to reset my pin and password after numerous attempts online failed. Great customer service. I will definitely come back here again. I was beginning to lose faith in Verizon, but it has been restored. THANK YOU!
