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June 2024 by bonoae1
Why isn’t everyone in San Diego/So Cal using this Verizon store? This was the best Verizon customer experience I’ve ever had. Kynan is a superb customer service representative!!! The best!!!
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June 2024 by Ajanae Matthews
Had the easiest experience today all because of Kynan. He was so thorough, extremely helpful and diligent about getting us the best deal. Will be back again :)
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June 2024 by M El Jane*
NO KIOSK
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May 2024 by Lynn Mcclanahan
Awesome. Gater was amazing, very helpful, answered all my questions, made upgrade to a new phone painless, and made new phone an exact duplicate of my old phone. Thank you very much.
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May 2024 by Megan Christopherson
Jeremiah was phenomenal! He was personable and professional. Asked all the right questions and made sure we understood everything. He was very efficient and knowledgeable. He was excellent!
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May 2024 by Susan Besecker
Omnia was excellent! She was so helpful & patient with explaining and demonstrating all the steps in setting up my new IPhone 15 & Apple Watch. Thank you Omnia!
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April 2024 by Irina Zhikharevich
The other day I came to this store to get a new Iphone and switch my old carrier to Verzion at the same time. I had the pleasure of being assisted by Gater from Verizon. My situation was complicated for different reasons, and I must say, my experience with Gater was nothing short of exceptional. He was incredibly helpful, answering all of my questions with patience and clarity. What stood out to me was his attentiveness. He listened to my needs and provided tailored solutions that exceeded my expectations. Gater's dedication to customer satisfaction is truly commendable. I am thoroughly impressed and would highly recommend his services to anyone seeking top-notch assistance. A well-deserved 5 stars for Gater!
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April 2024 by Ann Gary
The representative Gater was outstanding, extremely patient, very thoughtful and helped me with all of my needs.
Bless him and everyone who gets to experience his expert service!
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April 2024 by Kenneth Gary
Gater was amazing and really took his time to help my wife and I
Thank you so much for your generosity
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February 2024 by Charles H.
Worst company I have encountered recently. I have posted past reviews of my struggles over the last two and a half months with unreliable cell service in 92131 area code. After months of customer support calls, four service tickets failures, and continuous failed customer service calls I have finally manage to leave Verizon! The our two other doctors successfully left a month ago and report no service issues on new service. I filed a FCC complaint which finally got some more attention and customer service action. However even the new customer service calls failed until today. Verizon wireless service is unstable causing me to NOT receive emergency calls and customer service is erratic 98% of time. My FCC written letter response supported my experience. I was finally able to port over new wireless carrier. After years of support for my offices Verizon seems to be in chaos and dysfunctional?
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February 2024 by Madison Trussell
I usually have no issue coming into the store to buy a new phone or related products and have been greeted by friendly workers.Today I went in and there was an older woman with brown hair working, never said hello to me or greeted me for the 15 minutes I was standing in the store. When I went to look at some of the iPhones, she yelled at me that they were locked down. I asked if she was busy and if I should go to a different store and she said sure. So that’s what I’ll do. Crazy rude attitude, especially when you’re a current customer and looking to buy a new phone.
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February 2024 by Madison T.
I've worked with the manager Sean before and I usually have no issue coming into the store to buy a new phone or related products and have been greeted by friendly workers. Today I went in and there was an older woman with brown hair working, never said hello to me or greeted me for the 15 minutes I was standing in the store. When I went to look at some of the iPhones, she yelled at me that they were locked down. I asked if she was busy and if I should go to a different store and she said sure. So that's what I'll do. Crazy rude attitude, especially when you're a current customer and looking to buy a new phone. Maybe she was upset about missing Super Bowl.
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January 2024 by Aurora Munoz
There are no words to explain how much this employee helps us. We got the best deal on new phone, new price, new service.
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January 2024 by Greg Chalmers
Did a switch from the T Co. To Verizon. But they did not check the phone after SIM card change. Having problems
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December 2023 by Jan B.
My post today is to let people know that this is not an actual Verizon store, it's a Victra authorized retailer for Verizon and I would not recommend coming here if you are changing providers and purchasing new phones. We signed a contract on March 26th, 2023, and the wrong promotion was applied to my phone number specifically, not once but twice. I was charged the full amount for my phone each month (28.00/mo.) instead of the contracted price of .28/mo until August 28th, (so 6 months) after paying the promotional fee up front to purchase the phone. Each time in went into this VIctra location, sometimes for an hour, they told me they fixed it but I would have to wait a couple of months for the system would update. It never updated and Sean, the store manager said he had no visibility to look further into my account to see if the "new promotion update" had taken place. Finally, in August I went to the real Verizon store at Sports Arena and begged for help since under normal circumstances they want you to work with the store you purchased the new service from. Jessie V., a manager there agreed to help me and reached out to the district manager to get the correct promo applied to my account and credit me the roughly $150 that was owed back to me from months of trying to resolve with the Victra store. Furthermore, they also charged me for 3 months of internet services that were also on a promotion to try 1 month free as long as the equipment was returned within the 1st month. Since we live in a canyon we couldn't get good reception for video conferencing, so I packed up the equipment and took it back to Victra, and Sean the store manager said I had to take it to Verizon directly as he wouldn't take it back. Verizon also did not want to take it back since I bought from Victra so I ended up having to take it to Fed X and got proof of delivery thank goodness. They finally stopped billing me after countless visits and phone calls, but I ended up having to meet the District Manager at the Victra store on Clairemont Drive to get that refund After 9 months of countless hours trying to get our money back we finally got credited on December 12th, 2023. My husband told me I should have just given up on it months ago, but it was the principal of the matter and rightly so they needed refund the approximate $250 of charges they owed us back. So the moral of the story is, go straight to a real Verizon store if you want to have recourse to an issue you might have. This was a terrible experience for me and I do not recommend this store for anything other than buying phone accessories.
