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March 2024 by adugna g mariam
They were highly professional and efficient. They explained everything in detail and with clarity. Their pricing is also fair.
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March 2024 by Will Pryor
I went in for a transmission fluid change, and they messed up my entire transmission. I was without a car for a week. Valvoline paid for the transmission rebuild, but I was not compensated for not having a car or for missing an event I had paid for. Extremely disappointing that they messed up such a simple job and didn't do enough to make it right.
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February 2024 by Richard Goerisch
took 2022 Ram 3500 w/ 12000 miles on it and once i got home she leaked engine oil for three days. now i have oil stains in driveway that even a power washer would not remove fully. Very sloppy job and will never go back.
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January 2024 by Wil D.
No, issue with the oil change this go around.. My concern, is with the customer service. Two out of the three staff, were rude and unprofessional. My attendant (April), is the reason for this review. She slammed my door (after scanning my VIN) and proceeded to talk to me, as if I were beneath her for the duration of my visit. Trips like this and my prior Valvoline dilemma, makes me want to venture out to see what the competition has to offer.
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December 2023 by Heather Amadeo
I definitely had a 5 star experience . I went after work on Saturday morning and worked with Josh. This kid is an A+++++ when it comes to customer service. I was in and out in about 25 minutes , I had wipers and a light changed as well. He answered all of my silly questions and went over exactly what I needed to work in, no pressure to get it all done today, which I LOVED, he gave me a print out etc. The day before I actually had tried to go somewhere else , there was a bit of a wait and the guy was rude so I left. I’m so glad I did. All the techs here are great but Josh is definitely their employee of the month. This is definitely my spot now for oils changes.
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December 2023 by Joshua Lee
If you catch this location on a slow day, the service is definitely worth it. Everybody here is super professional and nice as they run through there strict procedures. Price is a little high, but I'm sure there are coupons out there to help with that. I was pleased with each one of my encounters
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December 2023 by Lisa Wright
I had my oil changed here about a month ago. The team was very nice, but I noticed I had an oil stain in my garage, but I didn’t notice it right away. This leak has meant a trip to my local garage, who diagnosed it as a rear main seal, which is about $1,500 to fix. After talking with a friend, they suggested I take it to the dealer as it may be covered under the drive train warranty. After $100.00 diagnosis fee and a rental car at $78…. They said “it’s leaking from the drain plug, it just needed to be tightened”. Human errors happen, but I almost spent $1500 fixing a problem that didn’t exist, now that’s on the shop I originally took it to, but one little human error cost me $178 dollars and several hours of my time and it could have been worse. This is in addition to driving away the day I went there only to return a few minutes later with a tire that was 15lbs under normal and made my tire alert come on.
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November 2023 by Martha Henderson
Super fast service and always the best customer service in all the valvoline we go and this was not the exception
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October 2023 by Laura L
Excellent customer service from the team here thanks Luke Robert Gio and Josh I will be back :)Service: Oil change
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September 2023 by Kevin Clark
Arrived at 11am, no waiting.Service took over 30minutes, but I had some extra stuff done. They tried to change the cabin air filter, but they eventually had to accept that my 92 Toyota hilux does not have cabin air filter.As always, the technicians are very professional and courteous.
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September 2023 by Tyler H.
Update: Since Manager Gio acted unethically in failing to reimburse a customer for damage his employees caused, I wrote to the better business bureau for assistance in resolving the issue. Gio didn't even have the decency to respond to them.
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July 2023 by Terrance Corley
I had an unfortunate experience here today. When I arrived an employee greeted me and said the wait would be about 15 minutes. I ended up waiting for close to 40 minutes when that same employee came up to my car and said he'd get me seen next in the adjacent stall even though there was another car waiting in that stall for the current car to wrap up. I told him, "all good, appreciate it", and this seemed okay since I had been waiting there long before the other waiting car showed up. When the car in the stall left, another employee proceeded to let that other waiting car come into the stall. As this was happening, I signaled the employee that told me I'd be next. He said, "yeah, he already waved the customer in, nothing I can do about that". He then added, "how about if you wait just 10-15 or-so minutes more, I'll give you a coupon". He asked me what my current coupon was and said he could give me 20% off, maybe more if the system would let him. At that point I was already pretty unsatisfied with the lack of customer service and unapologetic attitude of the employee, so I thanked him and proceeded to leave. Keep in mind, for the entire 40+ minutes there was only one car in front of me (the one being worked on). Two other waiting cars also left due to the high wait times. I'm sure I'm an outlier here given all the other good reviews, but I won't be recommending this location to friends and family.
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June 2023 by Brian Lawler
I always use this station for my service and have the past 4+ years. They are always friendly and explain my options. Never had an issue and prefer to keep using them.Service: Oil change
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June 2023 by Sandra E.
Good customer service. No pressure when you decline the up-sale offer. 4 stars because it took about 40 minutes from start to finish of oil change because the new guy was having trouble taking the plate off of the oil pan. I wasn't in a hurry so I wasn't bothered... this time.
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May 2023 by Mei Lee
This was the best thing I've ever done! I don't know why it took me so long to do my oil changes this way.I was definitely over due for an oil change and my usual shop closes early weekdays I can't make it after work and only open on Saturday until 1pm. So it's always busy. My husband took me here and it's a game changer. Never going back to the old way. This is the way to go!I get to stay in my car, they do a complete check of my fluids, tires and pressure checks. Then I pay and drive off. So easy!! Love it!Service: Oil change
