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December 2023 by Steve C.
Oil changes are fine here. Its the other services that raise question. I went yesterday to get an oil change. Then the employee there tells me that they recommend that I replace my battery right away because it might fail. So I spend the money to get it replaced and then i went to get a little Christmas shopping done. When we finish shopping and hop into the car-the car won't start! I am stuck in the parking lot at night looking for someone to jump my car. Finally one kind stranger stopped to help jump the car. I drive it home and as soon as I park all power dies. When i looked more closely at how they installed my battery i see that all the connections are bent out of shape-like they tried to force it close without first lining up the connections properly. So i had to bend the connections straight and secure tighten the bolts. And finally the battery was able to maintain a charge. You would think a professional would know how to tighten a bolt properly. How scary!
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December 2023 by Megan S.
Today I had to wait 5-10 minutes for service, no big deal. When I got to the front of the line, Alexander helped me and he was SO kind, thorough and professional. Best valvoline employee I've ever had. Give him a raise!
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November 2023 by Patricia Santos
Courteous, professional and friendly staff. This is an affordable way to have your oil changed and receive safety checks and recommended services. there was no waiting the day I went in. the staff provided service, such as, all lights working, wiper check, air pressure, filters if needed, etc. They offer traditional oil or synthetic oil.The best part about this is once you drive into the service bay you can stay in the car for servicing.
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November 2023 by Mason Terwilliger
Morning crew is terrific! Professionals and very smart knowledge. Pay the boys! Good workers are hard to get
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September 2023 by Jaret S.
A couple of months ago, I took my car into the Valvoline near my home for an oil change. There was a bit of a wait as there were cars before me. Now I see why; it was worth the wait.The service was on point and efficient. They thoroughly went over my car to make sure all my fluids were as they should be. It was then that a nice young man named Alexander consulted with me over the condition of my car and what to expect further down the road. This guy was SHARP. Alex was polite, courteous, and very professional.While it was more expensive than expected, it was definitely money well spent. I left feeling confident that my car was good to go for another 3,000 miles.Highly recommended. I'm telling everyone!Sorry for not reviewing sooner. I tend to procrastinate.
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August 2023 by Billy bo Bobby
Best valvoline experience I have had in a while, super understanding and helpful. They got me in at close when they could have sent me away, 10/10 effort! They even helped me out with my drain plug and gasket which needed replacing. Very helpful team today
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August 2023 by chelsea olson
I love how they top off everything, fill the air in your tires, and replace windshield wipers, and you get to stay in your car! Brilliant!
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August 2023 by Justin H.
Pretty good service. Not overly aggressive about trying to upsell you. Does get kind of busy during parts of the day and can take a good while to get your oil changed but overall pretty efficient.
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July 2023 by Nicole F.
Everyone was so nice, great customer service! I got an oil change and new air filters for the first time with my new car and they were very informative to what i needed , filled my tires up to where they needed to be. I was very taken care of in a timely matter as well. I've been there before with my old car and they haven't changed, i'll definitely always continue to go there !
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July 2023 by Subs Ports
Got an oil change here, great customer service. Friendly staff, quick oil change, Arty and team are cool??Will make this my default oil change spot.
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June 2023 by Ray R.
I went to get my oil changed right before work. Sounds simple right? Well customer service was great service was fast and that's the end. They charged my card twice. I filed a dispute and they denied it and now I have to take follow up actions. The lady said the machine was having problems and she told me it didn't go through and if she could run it again. I said fine. Turns out it did go through and I was charged twice. Shady company. Look at your statements. They won't refund my charge and I will never go here again and would never recommend this place to anyone l. You have been warned.Update* while I do appreciate your fast response I already did the waiting period before I submitted my claim. I gave your company the benefit of the doubt that the double charge would be removed when the payment finally processed. Well it did not and I was charged twice. I submitted a claim to my credit card company and your company said it was valid. Super shady and even more shandy with your comment. You charged my card twice in under two minutes for the same service. I have already reopen my claim with credit card company. Once again everyone you have been warned.
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June 2023 by Julio Rivera
3 aisles, I got put in one that moved fast. I was next, then was told to move back for someone else from 2 lines next to me because he was next. This defeats the purpose of putting customers in specific lines. I left and went to my normal Valvoline. Will never go there again. Go to the one next to best buy or Scripps.
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June 2023 by Daniel Norman
Quick and easy tire rotation for my EV. No pressure to do anything else, $40 for rotation, in and out quickly while I stayed in my car.
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May 2023 by Ruud Van De Wiel
Service was speedy. I was the only customer, so I was in and out in 10 minutes. Prices are not transparent, so you're confronted with making a decision while your car is already in the shop. They charge almost twice what I pay at the place I usually go to. Also, they advertise coupons, but the $12 coupon I found on their website didn't work (even though the employee said it was the right one), so she applied a standard one which was $10 off instead of $12. I didn't want to make a fuss about $2, but do feel it's misleading advertising. The only reason why I would go back is if (like the day I went) I'm in a rush to get an oil change.
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April 2023 by Kristoffer Abonal
Overall service was 4 stars strictly due to the young lady, Kat, who was working on our truck. But it took them 45 mins to put my TRD pro skid plate back on and when I assume they were frustrated not being able to figure it out said it was secure and let me go. I pulled over at the adjacent parking lot and checked myself and the two front screws were barely on. I drove back and showed them and the same young lady, Kat, made sure they were secure while her male counterparts were just starring at her. When she ask the guy who worked on my truck why he said it was secure when it wasn’t he blamed another attendant and said he had “check” and said it was fine. This was a huge safety risk and extremely unprofessional. If I hadn’t checked this could’ve been fatal for my family and whoever else on the road it could affected if the skid plate came off while we were driving on the interstate or even main streets.Service: Oil change
