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September 2024 by Duncan
Have tried calling 5 times so far today and they do not answer the phone. It just rings for 5 minutes then gives the busy signal. Not professional.
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August 2024 by cathleen murillo
How do we get the option to not have USPS deliver our packages? This location “tried” to deliver to my house, said they couldn’t and would try again the next day. There was no note or notification on my property and now it’s missing after 3 days. The people who work here cannot locate it and keep offering to take my phone number but no one calls me. This is unacceptable and incredibly irresponsible of a postal service.
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June 2024 by Andrew N
Tracking number provided doesn't work.
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March 2024 by mjroland81ducks
Even though it says post office on building and in Google maps. It's not. Go south two blocks east side of RB road.
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January 2024 by Frank Baber
OK people, one more time. The RB customer service USPS location is NOT in this building. This is primarily a processing center with a drive-through mail drop for the convenience of people who don't want to get out of the car. The USPS customer service office is two blocks down the street to the south at Bernardo Center and Lomica Dr. So, please stop going to the wrong place and then trashing USPS workers for not being able to help you.And, BTW, if you don't like the USPS, try mailing something anywhere else. Only Vatican City has a better postal service - but they don't have to do door-to-door delivery for over 300 million people spread over an entire continent. Our postal workers are great folks working habitually short-staffed, so show some respect.
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December 2023 by Namgyeong Hyung
They lost my package, and still haven't found it even two weeks passed now. I got really disappointed.
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December 2023 by Yaneli Castro
This place is so unorganized and the people that work there are good for nothing, I’ve been going back and forth with them about my daughters bday gift that they didn’t even try to deliver! Then came to the office to pick it up and it wasn’t even there! Then they call me and say they will hold it for me and nothing! They don’t even answer their damn phone! So disappointing that they can work like this! They don’t even deserve 1 star!
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December 2023 by Robert Abbott
This isn't really a post office. It is an "annex". You can only pick up mail. There are no other regular post office services. You have to go down the street about 1/2 mile!!
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December 2023 by Keiana Flud
lost my mailing package. very disorganized. Don’t go here
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October 2023 by Lakendra Gray
No one ever answers the phone! Very poor customer service.
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August 2023 by Jeanne R.
ONLY PICK-UP LOCATION: This review is for the pick-up only location at Bernardo Center Drive where we are required to pick up parcels; the one with the customer area the size of a large closet and one "window" which is actually the top half of the door which is always closed, and one rings a doorbell and waits for someone to open it. Although this appears to be a pick-up only location (no other postal business), I don't recall ever having a smooth and efficient pick-up here. This location appears to have multiple one star reviews. The higher reviews are describing or posting photos of the small post office several blocks away in the strip mall. Two completely different places and levels of service!!! This is a dysfunctional operation that needs a major system overhaul to make it efficient, as well as employee training in customer service. Unfortunately USPS has a monopoly, which is undoubtedly the reason for such a high degree of incompetence, and possibly a lack of motivation.NO NOTICES CAUSE RETURNED/LOST PARCELS: On multiple occasions parcels which I haven't picked up, (because I was never notified they were there) were sent back! This has ruined Christmas surprises, caused me to pay shipping charges twice, and caused untold grief.I was expecting a parcel yesterday; when it didn't arrive I checked the sender's tracking which said it's being held at the post office "on customer's request" - a request which I never made! No notice was provided from the post office.BOGUS HOURS ON RECORDING: Also the phone message says they open at 7:30, but the door sign says 8:30. So based on that, I rescheduled an electrician so that I could go pick up the parcel, but when I arrive at 7:30, I find out I'm an hour early. This seemingly small lapse caused a domino affect to my day which also affected sequential appointments with others! And I still don't have the parcel!!!WON'T ANSWER PHONE: I called multiple times, the message says "someone will be with you shortly" and to please stay on the line; phone rings several minutes then goes to a busy signal. Pressing a menu key option is a circular dead end. It appears to me the phone system is designed to avoid having to be inconvenienced by having to do customer service. I'm curious to know if anyone has ever been able to speak to a human at this location, as I have not; it has been my experience they don't answer the phone - EVER!
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August 2023 by Dan Forster
Facilities are in need of a little love, but people were helpful and they got the job done (held my mail for me).
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August 2023 by Roberta Stevens
To the lady who was working at the counter today: thank you, you made a difference in my day. After going to the retail location and being treated like a 3rd class citizen by some lady who may or may have not completed high school (judging by her tone), you assisted me swiftly and even showed interest and empathy for my situation. I appreciate it. Rock on!!
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April 2023 by David Monette
Hours are a joke. Mailman lied that they tried to deliver a package we had to sign for. How is anyone supposed to pick up a package? The building looks abandoned. Constant laziness. Stay away from USPS.
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March 2023 by Dejaih Thompson
The worst post office I’ve had the pleasure of dealing with. They do not answer the phone, nor do they have a voicemail system set up. The one time they did answer my phone call, a man told me they would hold my package for pickup the next day. They close at 3:30pm, so I used my lunch break to accommodate their hours. I come the next day, and they did not hold my package but had it shipped off. So they cannot answer the phones and they are liars. Pacific Islander lady in the front was rude and condescending. All around terrible and unprofessional service. Do better.
