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December 2023 by Tammy Oliver
Always a great experience for me, employees are very informative and helpful. It’s sad to see some of the ignorance they have to deal with from time to time. Young girl with short hair and tattoos is always so sweet and always answers my questions everyone else is great too! Keep up the good work everyone .
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December 2023 by Alyssa Strandberg
One of the best post offices I’ve ever been to! The staff were so kind and helpful, and the wait was nonexistent
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December 2023 by J
My packages keep getting lost or stolen even though my tracking numbers show they were delivered to my PO Box!
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December 2023 by Shane
Matt is super nice. Great service and very clean, 5 stars all day.
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November 2023 by James Nug
On 10/31/23, at around 830am to 840am, the clerk (light complexion, large set with tattoos on their arms) was rude and unprofessional and made me drop off a package in the middle of the desk and did not ask me for ID or anything. I do not know if my package was safely scanned and put in for delivery. Can you please have a manager ensure my package is safe and secure. I will get authorities involved if this does not happen.
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October 2023 by liyah
Very nice staff! Every time I go here I have a pleasant experience and the trip doesn't take more than 5 minutes.
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September 2023 by Paloma M.
This is the best post office in San Diego county. The way they follow up with you to make sure you received your lost package is so reassuring!! The sender had written the wrong suite number so I had to go search the building where I work. Sherry made sure to check with mail carrier and call me to let me know where it was! You guys are always welcome to come in to our dental office! Serra Mesa Smiles at coast medical building! Thank you so much!!!
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September 2023 by HJ S.
Over a year ago during the Christmas holidays I went in with a bunch of gifts which I put into various boxes there to send. When I go to the post office to mail holiday gifts, I an super organized; I bring the gifts presorted in separate bags, with labels written out ahead of time as well as scissors, tape, and stuffing in case I need any of that. The woman at the desk asked me to take the tape that I brought with me and was in my purse out of my purse and tried to charge me for it. I asked her why she was asking me to show her something I brought with me. She accused me of taking the tape from there and lying about it, neither of which was true. i took the remainder of my Christmas gifts over the next few days to other post offices after that, and told them about what happened, as no other post office acts like that. it was upsetting to me. Fast forward to September 2023, yesterday I had to mail documents back to a law office I work with as well as a book I was sending to a friend of mine as a gift. Again, I prepared all the documents in a bin along with labels, tape, stuffing. Then when I arrived I packaged the two boxes of documents and taped them up and put on the labels, then put the gift into one of their gift envelopes. WhenI got to the counter, the same woman asked me to take the tape out of my purse so she could charge me for it. I told her that I brought the tape from home, and that no other post office does this. She said it was necessary , whatever that means. So if you want to be accused of being a thief and a liar, go to this post office! Terrible customer service and this person apparently thinks she is in law enforcement, although she is not very good at it.
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August 2023 by Sonia P.
The best service I ever receive from postal worker Kevin from route 11. He was courteous,concern and competent
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July 2023 by Eileen K.
No one bothers to answer phone during business hours...today I let the phone ring for 3.5 minutes. No VM reply available. Where is everyone?
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May 2023 by Enliang Li
I have visited tens to hundreds of USPS locations across the country, and the service of this very location is above my expectations for federal agencies. It’s well maintained and the lady, Ally, at the counter greeted you as you come inside and humbly provide advices with patience. Will recommend people doing their postal here.
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May 2023 by Dilara Yildirim
It can be the best USPS office in SD! I was here to drop something and the staff were welcoming, so nice and helpful.
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April 2023 by Leila M
USPS offices can be intimidating to some. However, this location has super helpful and kind employees. I’ve been using this office for my mail services for a few years now and they are the best!
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December 2022 by Mark Buxbaum
The Serra Mesa branch staff is always super friendly and helpful and very knowledgeable. Very small parking lot, entrance is one way only, but there is street parking and a strip mall parking lot right across the street.
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September 2022 by Morgan Evered
Second time I have missed a package due to laziness. First time they couldn't take it up to the third floor of the apartment and this time they couldn't be bothered to walk or drive around the street construction going on in a part of my apartment complex. Both times I did not receive a sorry we missed you notice but was instead notified by Amazon that the package will be delayed. I would almost rather they just held the package and made me pick it up myself. If your not going to be bothered to do your job why even exist? Give the job to UPS or FedEx, they both managed to deliver to my house today.
