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January 2024 by Alannah And Daken S.
It's nice to know that your bank and/or credit union has your back - and we can easily say that BluPeak (formerly USE Credit Union) continues to watch out for our best financial interests and has done so for over 15 years. We are loyal to this institution because "We (they) put people at the center of everything we do" - and truly listen to what the community needs and ours as well. Specifically, Michelle V. gets this high rating as she along with another team members helped me through a credit card fraud and quick reordering of a new one so that I was able to continue using the monies out of my account without so much as a glitch. Their nonjudgmental support and kindness was just what I needed at the time.
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July 2023 by patrick Crenshaw
I live in El cajon and now I have to drive to mission valley location because la mesa branch has become useless just to get some quarters
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March 2023 by Steve Harrison
I worked with Claudia today and she was wonderful. What I liked most was her willingness to take the time to speak with me at length about my concerns. I appreciated her kindness and friendliness during our meeting. She's a genuinely nice person and I enjoyed our interaction. Thank you Claudia.
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March 2023 by Cathy F.
Terrible service! Thank goodness I don't have a personal bank account with them just a business account. Managers are not helpful at all and placing blame on the customer.
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December 2022 by Rene Flores
Everything is excellent, I have been a member for 13 years, and is been a great experience
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November 2022 by John R.
I have been with USECU since I moved to San Diego 27 years ago. The current institution is nothing like the old one.Last month I needed to see the digital image of a check that I had written. It was easy to do on the old system, but if the new system provides that capability I was unable to find it, and had to call and talk to an employee to verify the check.Today I wanted to add my BluePeak debit card to ApplePay. When Apple went to verify the account it gave me the option of having BluePeak text it, email it, or to call them. When text and email brought no results I called the number. I spoke to a man for five minutes who asked all kinds of identity questions ("mother's maiden name") to verify who I was. After all of this he said that he could not help me, and I would need to call member services, and that he could not transfer my call. I asked him why we went through all of the ID verification if he was powerless to assist me but never got an answer. Membership services had a five minute predicted wait time, and I have up.All of this combined with the tiny little spaces that serve as "offices" plus the ATM "tellers" have brought me to the end of my business relationship with USECU/BluePeak. Tonight I unfroze my three credit accounts and will set up a checking account elsewhere.Something bad has happened to USECU.
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November 2022 by Ruben Maldonado
Claudia is an excellent branch manager. She is very kind, courteous and professional. Her staff are very welcoming and a pleasure to deal with. The Mission Valley branch is so nice and modern. My overall experience was 10/10. Will definitely be returning to this branch for all of my banking needs.
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November 2022 by Marianna Peña
Claudia helped me open up my new checking account at this branch. She was very helpful and answered all of ny questions. She went out if her way to give me a variety of options for what i needed and ended up opening 2 accounts for me. On top of that this is a beautiful branch, very modern and accommodating to its customers.
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September 2022 by Felipe Solano
I agree with others that losing the personal interaction with a live person vs a virtual ATM has made me think about banking elsewhere. As it is, the branches have been reduced to only a few. What USE has to understand is that our money/funds are very personal to us and require us making contact with those we entrust with them to feel they are safe and accessible. Please rethink the impersonal system for your own future's sake.
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August 2022 by Cyanne K.
I just had the best service ever! Shoutout to Claudia! She is very fast, professional and friendly!!! It's so hard to get good customer service anymore! I've been banking with USE for going on 4 years and I always get the best service! Opening a credit card account through them is ridiculously easy because I have all of my bank information and credit card information in the same place! 10/10 recommend.
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July 2022 by Alannah S.
When I go to a place of business, especially a financial institution, I look for certain "qualities" such as clear communication, including listening carefully, attention to detail, and giving honest feedback. I find these and more at USE. It feels as if my needs matter and are addressed quickly and with little 'wait time' - I especially appreciated how Erica C. helped with my IRA account and when she wasn't sure of a new aspect of the process, she let me know and asked for assistance from one of her associates. I have been going to USE Credit Union for 23 years and will continue!!
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June 2022 by Catherine Stearns
The new branch at Mission Valley is horrible. The lack of personal service is horrible. The people I have dealt with have been wonderful, but access to them has been cut to a minimum. Absolutely hate the new system.I have gone in prior times requsting notary services, and was told my circumstances didn't fit their criteria to do so. I also went to them with assistance in opening a trust account to handle my late father's trust and was told we couldn't because he 'wasn't a member'. I have been a customer for over 30 years and am sadly considering leaving.
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May 2022 by Pat Fune
Originally, we were excited to visit this new branch location (it had moved from it's previous location on Rio San Diego Drive). Unfortunately, we discovered that it was basically a brick & mortar location which felt like it's human tellers had been replaced by fancy self-service kiosks (similar to the fast food ordering stations at McDonalds, Panera Bread, or The Habit). These self-service kiosks are indoor ATM machines which could perform few more banking functions. While this branch did have 1-2 staff members behind an informational counter to assist members using it’s self-service kiosks, answer credit union related questions, and smile happily as you go about your merry way; it felt like banking was now "less personal" than ever. Like robots are beginning to win the employment war where former tellers are now being replaced by machines.This was our specific issue with the new way USECU will be conducting business at this location. We went to this branch to obtain two new or like-new, crispy $50 bills to be used as birthday gifts. Since this branch doesn’t have in-person tellers per se who have their own cash drawers (they have machines which spit out money after they perform your transaction(s) on their computer). Cash is pre-loaded onto into their machines, just like the automated teller kiosks in the lobby area. So this what I had to do to obtain the two fifties, it was suggested that I withdraw $400 (eight $50 bills) in hopes I would get two newer crisp $50 bills which weren't beaten up or worn out, then deposit back the $300 in fifties which I didn’t want. I did that, but was still unhappy as the two fifties I kept were still not as new as I'd had wished for, but didn't want to withdraw another $800 just to re-deposit it. This is just one example, but can you see how having a live teller to assist would be desired?Not only that, but was told that while this new style of banking is a "pilot" location, that this was the new direction which USECU is hoping to go, eventually converting the rest of their branches to a similar operation if found to be profitable, efficient, and eventually desired by the members. I for one, do NOT like it at all! I know our branch in Chula Vista is currently relocating due to it's lease expiring, and hope it does not do the same thing. I would be happy with a "hybrid" branch featuring half self-service kiosks & half human tellers to accommodate both members who want no contact, and those who like to speak to an actual person and not just interact with a glorified ATM kiosk. That's just my two cents... I hope USECU sees this review, and takes my concerns into consideration that not everyone is on board with their changes for the future, which they think all their members want because they're sadly mistaken.
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May 2022 by Albert C.
[Just got off the phone with the "manager" of the Mission V branch for USE. [Tues., 5/3, 3:50 PM] So far I am unimpressed with his response to my request to share the email address for the USE Credit union's CEO-- it's not the first step in the complaint process, per his info. Yes, but I'm not a USE employee-- I'm a 18 yr Member/Client! I sent this incident to the CEO via Linked In-- I'm a member there too! And 3 days later, not a peep (added Fri, 5/7, 3:50 PM)] Wanna preface my experience with two short bits of info: First, I'm a retired Special Ed/ Kinder through Gr 5 Teacher [37+ years service], so keeping my cool and being patient are very typical for me. After today's experience, I'm feeling unserved and ill- served by my credit union, USE-- Mission Valley and moreso by having no available South Bay-Chula Vista Branch. Because of an incident yesterday re: pursuing a new Debit card, after losing my debit card, yesterday. Knowing members do not have a South Bay branch, I'd decided to go to the Mission Valley branch. (had second stop to make in the direction of Kearny Mesa.) I planned stopping quickly at the Mission Valley branch to pick up a new Debit card. Sadly, though my GPS App took me directly to the "address" for USE, there is no building with a sign, nor was a suite no. for USE shown per the Camino del Rio North address. I made a few turns between the old Eastern parking lot access for Macy's then proceeded all the way back to the Target store. And nothing! So I pulled over and looked up the address again, finally deciding to call support at the credit union, for the second time via customer service The young man went on to say I needed get up and go into the mall. Having less time before my appointment [appt was at 2pm], it's nearly 1:35 pm, before I'm parked and walk up. I walk to the west [towards the theaters], and can look beyond to Target, and no USE sign. This horrid mall has no directory and no one around save few Mom's for the 2nd thing. I turn back around and walk towards the old Macy's building, heading East. And again. I see no USE branch. I look up toward the North avenue/ aisle. And there are no signs revealing a USE branch in that direction either. Time ran out and I had no added time to be wandering around "hoping" to "bump" into the CU. With few open stores, fewer customer's around that to wanted to inquire of & knowing I definitely wasn't going to find a Directory on the site, I had no other option but to abandon the needle in a haystack outing. The young man that I spoke to at USE originally told me the branch, "should be right there when you get to away from parking area, and into the Mall. [unsure why the Reps don't have specific reference store names to direct a caller, a suite number or aren't able to connect to a Branch.] His word are not true. Spoke to a 2nd young man after and complained vociferously to him because I was livid with USE! [I was clear beforehand saying: "I know it's not his fault."] I ask the 2nd young man for the email address of the CEO, which I was not sent. Further when he tries to connect me with someone at the Branch, his call goes unanswered. In other words, my trip out and all supposed avenues for support are all a waste of time of my good time. I feel ill-served. And though I ask the young man for the CEO email info 3x, apparently he isn't permitted to share it. So I call the Branch near 5 pm because I'm disappointed and I feel disrespected. I believe all South Bay Credit Union member's are not being well-served with a site that is not easily accessed from a parking lot where I/ any other member can actually look out of our car window and see the USE building/ windows for "my" credit union. Horrible. Don't ask me to talk about the South Bay branch because if I would have had myself a branch I would have had my issue directly and immediately dealt with. Now I'll have to wait 7
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April 2022 by Pat F.
Originally, we were excited to visit this new branch location (it had moved from it's previous location on Rio San Diego Drive). Unfortunately, we discovered that it was basically a brick & mortar location which felt like it's human tellers had been replaced by fancy self-service kiosks (similar to the fast food ordering stations at McDonalds, Panera Bread, or The Habit). These self-service kiosks are indoor ATM machines which could perform few more banking functions. While this branch did have 1-2 staff members behind an informational counter to assist members using it's self-service kiosks, answer credit union related questions, and smile happily as you go about your merry way; it felt like banking was now "less personal" than ever. Like robots are beginning to win the employment war where former tellers are now being replaced by machines. This was our specific issue with the new way USECU will be conducting business at this location. We went to this branch to obtain two new or like-new, crispy $50 bills to be used as birthday gifts. Since this branch doesn't have in-person tellers per se who have their own cash drawers (they have machines which spit out money after they perform your transaction(s) on their computer). Cash is pre-loaded onto into their machines, just like the automated teller kiosks in the lobby area. So this what I had to do to obtain the two fifties, it was suggested that I withdraw $400 (eight $50 bills) in hopes I would get two newer crisp $50 bills which weren't beaten up or worn out, then deposit back the $300 in fifties which I didn't want. I did that, but was still unhappy as the two fifties I kept were still not as new as I'd had wished for, but didn't want to withdraw another $800 just to re-deposit it. This is just one example, but can you see how having a live teller to assist would be desired? Not only that, but was told that while this new style of banking is a "pilot" location, that this was the new direction which USECU is hoping to go, eventually converting the rest of their branches to a similar operation if found to be profitable, efficient, and eventually desired by the members. I for one, do NOT like it at all! I know our branch in Chula Vista is currently relocating due to it's lease expiring, and hope it does not do the same thing. I would be happy with a "hybrid" branch featuring half self-service kiosks & half human tellers to accommodate both members who want no contact, and those who like to speak to an actual person and not just interact with a glorified ATM kiosk. That's just my two cents... I hope USECU sees this review, and takes my concerns into consideration that not everyone is on board with their changes for the future, which they think all their members want because they're sadly mistaken.
