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August 2024 by Michelle P
The people at the store are all nice and helpful. I actually like checking my mai!
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August 2024 by Connie
I’ve gone to this UPS location for over a year now, and the staff have always been kind, patient, and helpful. They’re also very quick and efficient.
Today, I had a big mixup on my part with many Amazon returns and Joanna and Ella were so helpful! They helped explain how to fix the returns and were super patient waiting for me to finish.
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July 2024 by Andrew Pea
Facility was clean and organized. Got in and out in no time.
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March 2024 by Royce Mangondato
Hey, so I just sent back my Bedjet, like 10-15 minutes ago. But the sales rep in the store was being super rude. I asked her for help with my label, and she kept saying it was my job since it was a prepaid label. So I stuck the label on the package, and she just ripped it off right away, saying she couldn't scan it. I politely asked her for some tape to secure the package since I saw her taping up the guy's package before me. But she straight-up refused and said it was my responsibility because it was a prepaid label. I told her I wasn't leaving the store until she taped up my box since it was already in her hands, but she kept saying no and that there were people waiting behind me. I ended up calling customer service to complain about her attitude.
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February 2024 by FRSH Worldwide
Refused to pick up my USPS shipment, to my understanding any UPS can get a USPS shipment and don't give me a pick up receipt. But they refused. It was raining and I couldn't drive around for safety. Thanks store 6322.
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December 2023 by David Dominguez
Went there at 8:45 am on a Tuesday, and it was closed.Google maps said it was open. Even their posted hours said they open at 8:00 am. No posted sign of store being closed for any particular reason.
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December 2023 by Kristi Melson
They are supposed to be open today @ 10am its 10:30am not open customers outside waiting.No signage saying they will not be open today.
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August 2023 by Alexander Macklin
Good just closed on Sundays
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August 2023 by Suiyao Chen (Eric Chen)
I would give zero. The staff is rude and no helpful at all
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August 2023 by Leonardo Lizarme
This is the best UPS store I’ve ever been to! The staff is very friendly and efficient. Everything is quick when I come in. They’re a new store and I’ve been coming here since the day they opened. Won’t go anywhere else but here, forever.
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July 2023 by Maria R.
I wish I could give them 0 stars!! This is the worst ups store I have ever been to, they are so rude to customers, as a woman I expect some type of respect and courtesy, I have never had such horrible experience at a shipping store, since my last encounter, me and my husband drive to the Friars rd location even when it is 15 mins away from us to avoid coming here. Even my husband who is the most laid back patient man, who served in the military, says this business has the worst customer service and does not mind the drive. That's rare for him so I know this place is bad. We have been here a couple of times and has been a terrible experience. They truly have no manners.
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July 2023 by Isela M.
Most unhelpful ups store ever!!! I'm bringing an oversize box, can't hold the door it falls off and neither of the attendant even attempts to help, if it wasn't for another customer I would have fallen. Then I asked them for tape which they said it was for sale, yet they were happy to tape another customers box, I give them the box and he wants me to move it and put it against the printer as if I had not moved it all over the store yet, I told him why can't I just leave it there and he moves it as they usually do, he insisted and I had to say I'm not moving it anymore. Mind you it was a young guy who could have offered to help, yet they are so lazy and unhelpful. This has never happened at any other ups store to me, horrible location!! They could have at the very least helped with the door. Unbelievable... move it over there!! How about I just gave it to you and YOU do your job which is after you receive it, you move and organize your stuff. No he wanted me to move it so that it was right there for the driver. Wow what a gentleman. Then when I say no he looks at me like he is doing me a favor what in the world? Gen Z has no manners at all.OWNER REPLIED that they were really busy, there was only one other customer with two attendants... it's beyond me that you would lie on top of it all. People refrain from businesses that have this attitude and lie!! I taped my package and I moved it, it is not my first time shopping a package and after it is scanned the employee takes the package from the customer not ask them to move it and they always offer help your store is the first one to have this attitude. I don't need to read instructions and will NOT BE RETURNING. I will also put a complaint with UPS so they know how you treat customers.
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July 2023 by Alexis R.
This place is practically useless for drop offs if your package is bigger than 6X6x6 save yourself time and don't stop by.
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June 2023 by hansub
I wasted my time. I chose to go here because I thought it would be the most efficient way to drop off my stop. This is the only UPS I have ever been to that has not taken my USPS item.
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May 2023 by Lee Mak
Do NOT use this store for Amazon returns. They take a ridiculous amount of time than necessary to scan items and begin the return process to Amazon. It’s been over 5 days and they still haven’t scanned my items into the system. I had to get Amazon involved to tell them to move it along. They have a ton of excuses and don’t care for customers. I dropped of another return package to Amazon at the UPS store on mission center road and I got an email notification when I got home that my item was scanned and the return process had been initiated. Avoid this location at all costs!
