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September 2024 by Derek Shields
Price gouging on Priuses with “market adjustment” and claiming all dealerships do the same. This is false and shady, don’t pay markups, dealerships that did this post Covid and still do this deserve to go out of business
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September 2024 by Mariana Satiro
A couple of things disappeared from my car after the “oil change service”. Also, they didn't trust their own customers when I said that the charger was not working well, brand new car I bought with them and I regret it.
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August 2024 by Alexander Lugovsky
I recently purchased a Toyota Cross Hybrid, and I couldn’t be happier with the experience. The entire process was incredibly fast and easy, thanks to the exceptional service from Norm Reeves. A huge shoutout to Mr.Arvind Bakshi, who made everything seamless and hassle-free. His professionalism and dedication ensured that all my questions were answered and that I felt confident in my purchase. If you are in the market for a new vehicle, I highly recommend Mr.Bakshi. Thank you for making this such a positive experience!
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August 2024 by Chelsey C
Worst service ever!
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August 2024 by Ivan P
Sales guys have a horrible attitude.
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August 2024 by MAHIMA GOSAI
Bought the new car two weeks already having so many issues seat is deflate loosen up break was making noise so I came o Saturday for this issue they told me to come back on weekdays came back on Tuesday 10:15am they told me it will be 2hours and 30 mins to check break and seat they just going to take pictures and sent to the company. I’m still here at 2:00 pm they took 4 hours to tell me that break is fine they test drive it just because it’s new. Seat is still pending work. I don’t know how this people is working.
Horrible service don’t recommend at all
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August 2024 by Brigitte Kier
For all your buying and selling needs, visit Arthur Kefover in the Vehicle Acquisition Department. He's honest and trustworthy. Five years ago, I bought my Toyota from this dealership and had a great experience. When I decided to sell it back, Arthur was punctual, honest, and offered a fair price—more than I expected. Great guy and company! Thanks, Norm Reeves Toyota
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August 2024 by Nathan Salazar
Horrible service
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August 2024 by Mel Jaymalin
I recently visited Norm Reeves Toyota in search of a new Tundra with specific trims and options. I was pleased to find that they had the exact model I wanted in stock. One of their staff members, Sufyan, provided exceptional service by attentively addressing my requirements and showing me precisely what I was looking for. Thank you, Sufyan, for your outstanding assistance.
Additionally, the financial team, led by Paulo, was highly efficient, organized, and thorough throughout the process. Thank you, Paulo, for making the experience smooth and enjoyable. I look forward to returning for my next vehicle purchase.
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August 2024 by Nancy H
While I didn’t walk away with a CPO vehicle due to specified options available. Hence a 4/5 star rating. I wanted to give a huge shout out to my authorized sales rep through the Costco Auto Program, Mark Anthony. He understood my needs and quite knowledgeable. Ask him anything and he’ll be frank and forthcoming. He won’t try to oversell either. You are in good hands. And I even was able to pass along his contact info to my Uber driver, Sid who stated that after 2 Teslas, his next vehicle purchase will be a Toyota Hybrid. So, hopefully that will occur in the near future. I also wanted to mention that Robert was quite professional over our phone conversations to ensure in the overall process. I also appreciate his willingness to negotiate on pricing options, as well. If you’re in the market for a Toyota, definitely give Mark the opportunity to earn your business.
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August 2024 by ricky james
Called the parts department was asked to hold so i did for over 5 minutes so decided to hang up and call back and now tbey just wanna put me straight to hd everytime i call i just wanna know if they have a product in stock not sure why you cant tell me that ima be on hold for over 5 minutes even 10 minutes i am a customer do your job and take care of me thats what you ate getting paid for
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August 2024 by Aixa Gonzalez
I purchased a Rav4 2022 Le, 4 months ago, took my car to the car wash and alot of water was coming through the front glass, left side. Took the car to Norm Reeves, with
the help of Robert Farr, and assistant manager and Ishmael malik sales manager took care of the problem right away. Without there help problem was not going to be taken care of it c. I appreciate there help big time. Great customer service ?
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August 2024 by Fred Odan
The wait time on wholesale is too much. I can’t give them business anymore like that.
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August 2024 by Victor Bagdasar
the hold time with whole sale is insane- honestly- as a shop- i will never call there again- George puts you on hold forever-- never dealing with them again-
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August 2024 by Cathy Hickman
Rosalina is the best! Her amazing customer service is why I keep continuing to return to this dealership. It’s so refreshing to deal with someone who is so honest and truly wants to take care of her customers!
