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March 2024 by Maria Gamboa
Staff is racist. Went to purchase a shirt for my husband. Asked a young man for assistance and he refused. Showed him a kids fleece sweater and asked if they had any like that for men. He looked at me annoyed and said I don't know. So sorry to bother you. He embarrassed me in front of my daughter. Went next door to old navy. Avoid. I get it, you don't like serving Mexicans.
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December 2023 by Lupe Sanchez
Today my husband and I went to Tillys here in Mira Mesa to purchase shoes for my granddaughter. The sales girls helping me was very helpful and kind. I was given the box of shoes I selected and continue to shop.My husband came in and found a second pair and brought to the back of the store to get my opinion. As I looked up there was a girl, Mary almost out of breathe stopping my husband asking for the shoes to hold up front. He explained he was just showing me first. She stood there just staring at us and put her hand out to take shoes. Said it’s store policy to hold shoes at the front. Mind you I still have the box that I was going to purchase. My husband upset left the store. I spoke to Mary who stated she is store manager. I asked if store policy why was same policy not applied to me from other associate. She just stared and had no answer no explanation no apology . We definitely felt discriminated against. I will not shop or purchase from store again. I recommend the same to everyone else.
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December 2023 by 1Dirty Sanchez there is only one!
There's vary poor customer service here they act like every customer try to shoplift when a family tries to Christmas shop!
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September 2023 by Jun Santiago
didn't have what i was looking for but the girl who helped me was very knowledgeable about where to go and find it
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March 2023 by Alexa T.
Store is clean and organized, selection is broad. Nobody greeted me however, and it was awkward because all the workers made eye contact with me, yeah won't be coming back lol. The guy that did my transaction asked if anyone helped me and I had to awkwardly say no they didn't, in front of them lol.
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January 2023 by Rohini M
I like this place. Has cute collections of dress and accessories. They also have decent footwear collection too.
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December 2021 by Mark Vargas
MItchell at register was really helpful.
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October 2021 by David H.
I bought a shirt online and was able to pick it up from the store the same day. Even though the clothing is geared towards younger people I was able to find a cool shirt that the design is exclusive to Tilly's. Cashiers were nice and said I could go into the dressing rooms to make sure it would fit. It did, yay!
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September 2021 by Barnett H
it is terrible customer service! I went to buy four to five times for about 300 dollars in total, but my points were still zero, and asked the manager he told me he didn't know. I emailed customer service employee she told me i need to one day, but waited eight days without responding. I called the customer service and said he would send you an email in a day, but I didn't get it. Are you F kidding me? Waste my time.worst customer service!
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September 2021 by md. Martin
James helped me out on a shoes that I want. I Called in he put it on hold, I was in and out of the store. One happy customer ?
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September 2021 by Thanushka Chandradasa
Cute teen and tween cloths. Friendly and helpful staff.
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August 2021 by Renee S.
Usually I have a good experience here but just yesterday I came in to get a gift for my dad and felt really out of place. Told the person helping me that I would like to look at the sunglasses. She showed me to the display but before doing so told me "just so you know, we don't have a lot of cheaper options." I don't know if it was meant badly but I think it is a rude comment to make as it is suggesting that I cannot afford the high end brands. She asked me my budget and when I told her how high, then she continued to show me. Then spoke to her mic that she's helping a customer at the sunglasses. I suppose that's because they get commission. It was just a very strange experience and again I don't know if she meant it badly, but I think all customers should just be shown their options without assumptions about someone's budget.
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August 2021 by Mark Martinez
James helped me out on a shoes that I want. I Called in he put it on hold, I was in and out of the store. One happy customer ?
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August 2021 by Aaron Neal
A lot of good brands with everyone season outfit
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May 2021 by Daniel Paraiso
Very helpful and friendly staff. Wear your mask and find the latest and greatest stuff!