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November 2024 by A
Absurdly marked up prices on shipping in-store vs online.
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October 2024 by Kora Taylor
As a business owner, I rely heavily on efficient and reliable service, and the UPS team consistently exceeds my expectations. Beto, Elijah, and Maria are exceptional professionals who handle my business needs with utmost care. Their friendly and welcoming demeanor always makes for a pleasant experience. I feel confident entrusting my packages to them, knowing they will be handled with the highest level of attention and professionalism. Highly recommended
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September 2024 by Sherwin Briones
Very helpful and professional. They are patient and don’t rush you. Kai did an excellent job of helping me with both my pickups and several returns.
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August 2024 by Viktoria Holmes
Excellent customer service, professional and courteous.
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August 2024 by David Li
Excellent service from Beto. The store is clean and everyone was helpful.
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July 2024 by Sean Thiessa
I have a box at this location and am there quite often. I am surprised at reading the negative reviews. The staff here are always friendly and cordial even when a customer is dissatisfied that their needs can't be met. I think they do a very good job considering this location is very busy.
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July 2024 by SONIA OLMOS
Today on my visit to Ups, the associate very helpful and kind and very fast with my return. Thank UPS PERSONAL
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June 2024 by Javier Bustamante
I went yesterday with an appointment at 5:30pm for notary services (that I booked online). I arrived exactly at 5:30pm, the female staff member present at the time great me and I told her that I was here for notary services, she instantly replied that notary end at 5:30pm, I explained to her that I made an appointment for that time. I instantly felt that she did not want to provide me service as they were rushing to have everything ready for close at 6:00pm, even with an appointment and on time arrival, which is totally unacceptable for customer service.
At the same time I needed a 1 page document printed in color (the document that need to be notarized), according to the staff, the color printer was offline and could not print my document. I don't understand how a multinational enterprise that also dedicates for printing document could not connect a printer. I understand that these situations happen, but the staff should know how to connect a device to a computer.
This whole store visit felt that the staff member did not want to offer me service and focused on having everything ready for close, even with an appointment and arriving on time with 30 minutes to offer me service.
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June 2024 by Alex Lovett
The employee was very helpful with what I came in for.
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May 2024 by Eden Macias
Maria, Elijah and Emiliano were very helpful and professional.
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May 2024 by Estrella Luz
I was told by a female staff no appointment needed when I called. I usually make one previously. I went to the store and was told to come back for the reason I cannot understand. It was just fortunate that Mr. Whitehead eventually agreed to notarize our documents. This gentleman knows how to handle customers. Proper coordination is needed to avoid inconvenience to your customers.
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May 2024 by Dulce
Everyone makes you feel welcome, they treat you very well!!! ☺️
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April 2024 by Airra Cruz
Dennery Road branch has great staff. They work efficiently too. Wait times can vary, but that is to be expected for any business.
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March 2024 by J. M.
They are all amazing guys super helpful!
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March 2024 by estefania illanes
Employee was extremely nice and helpful. She deserves a great rating. :)
