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November 2023 by Sam
Terrible service and ridiculous customer service. Was charged 3 more times after canceling membership totaling another $480 when no services were provided. Not to mention I was canceling because I was getting extra charges without my knowledge on every visit for extra lashes I didn’t request for. Lastly, when getting your lashes done there they do not make them “custom” you’re just another number they’re just trying to get in a out without really trying to personalize the lashes to you. If you want expensive mediocre lashes then this is the place for you.
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October 2023 by Taylor
I was really happy to find this place after my move to San Diego. With so many offerings and beauticians, it’s always easy to find appointments that work for my ever-changing schedule. I also love that the refill process is effortlessly automated so I know when it’s time for my refill and refresher BEFORE waking up some given morning and realizing I look like a frazzled cartoon character. ? Really helps take the stress out of Lash maintenance.
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October 2023 by Patricia Goycochea
I was at this location less then a week ago for the first time to have my classic lash extension filled and I already need another fill less then 7 days later. My regular lady is on maternity leave and my lashes normally last a solid 3 week. I called them and explained. They informed me it may take be between 1 to 2 days for a manager to call me back. I can't wait a few days to for a reply with most my lashes off. I bought a membership, so I decided to schedule another fill to have this fixed using my pre paid fill from my membership. it will be with a senior stylist, so I am going to have to pay a additional 9$ . It's so stupid that I am having to "pay" use my fill in order to have this fixed. I did however love my Eyebrows. I canceled my membership. 100% do jot recommend. I get that they have many stylist and levels of experience but i am.paying for a service that should be done right and consistently within all stylist. The way they said they would call me back instead of getting me in asap to fix it is what made me feel like they didn't care. I shouldn't have to pay 9$ for an experience employee.
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September 2023 by Adriana Padilla
Unfortunately, I did not have the experience, the other people had when reviewing. The blankets were nice enough and clean. However, the lash lift, and laminate do not come with tint.So you pay extra for tint, ok, then extra for a seasoned stylist. So I could book a lesser person lol!Ok I’ll take it. My total time was 1 hour 15 minutes for 2 procedures and it cost wait for it- $304.00!No extensions. All me.The tint did not take on some of my brows (so grey hairs here and there and she missed inner lashes on one eye.When I waked out I noticed tiny under my eyes so I walked back in to face it removed.This morning it appeared like I had done nothing to my eyes. The manager listed all of the instructions I was supposed to follow but I had already done that. It hasn’t even been 24 hours. There was not anything I could do to really mess it up. I did not shower. I did not wet them. I did brush them everything they said, but it did not takeI reached out to the lash lounge first to rectify and credit anything back to my account. I also submitted photo. They refused. I did however, appreciate a punctual response. That was very nice. Good luck to all and do hope someone else’s experience is/was better than mine.
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August 2023 by Brittany Young
I recently visited Lash Lounge Point Loma, and unfortunately, it was an incredibly disappointing experience. From the moment I walked in, it became evident that the salon's main focus was shameless up-selling, rather than ensuring client satisfaction.Despite clearly communicating my lash preferences, they were completely ignored. To make matters worse, during my appointment, the stylist continuously pushed for an extra $20 up-sell, which I had explicitly declined. It was disheartening to see my requests being disregarded in favor of maximizing profits.When the appointment finally came to an end, I expressed my dissatisfaction with the results. Instead of acknowledging the issue and offering a solution, the supposed Senior stylist responded with an insensitive remark, saying, "maybe you just aren't used to it." This lack of professionalism and empathy was truly disappointing.As a paying customer, I expected a higher level of service and attention to detail. Lash Lounge Point Loma fell short on both counts. It is unacceptable for a salon that claims to prioritize client satisfaction to display such disregard for individual preferences and provide subpar customer service.I genuinely believe that a good salon should be able to handle feedback gracefully and work towards finding a solution. In my case, a simple modification, such as removing a few lashes or trimming their length, could have salvaged the situation. However, the dismissive response from the senior stylist left me feeling unheard and undervalued as a client.I hope that Lash Lounge Point Loma takes this review seriously and considers improving their customer service approach. As someone who values my time and money, I cannot recommend this salon based on my experience. I encourage potential clients to think twice before visiting this establishment, as it may not meet their expectations and could lead to disappointment and frustration.Customer service and respect should always be paramount in any service-oriented business, and unfortunately, Lash Lounge Point Loma failed to deliver on both fronts during my visit.
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July 2023 by Maria Stanley
I have been going to Veronica since before Covid. She is amazing! I especially like that she is very particular, takes whatever time you need for your lashes to be perfect. The staff is friendly and always helpful. So glad I found Lash Lounge.
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July 2023 by Annie Korn
The Rosecrans Lash Lounge is a relaxing and sacred space for beauty. I have experienced incredible kindness and am impressed with the high skill level that each of the Team Members have with their art.Thank you for what you do to help out community feel beautiful. ❤️
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July 2023 by eva
Liz was my stylist. I asked for hybrid lash refill and she did amazing, exactly what I was looking for. It was very quick. I was relaxed the whole time and nothing is harsh. This is my 3rd time here and I will be coming back again.
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June 2023 by Franchesca Coronado
100% happy with my look. Jewel took care of me for my wedding day. She is a senior lash artist who was very gentle the whole process with me and my lashes.She was very caring regards my needs.If you as me has 0 idea of lashes, don't worry, they will guide you all the time. Totally recommend!The staff has very nice manners and the lounge offers you some drinks and snacks. You will be super relaxed, the atmosphere induce you in that.Thank you guys!
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May 2023 by Lilo C.F
100% happy with my look. Jewel took care of me for my wedding day. She is a senior lash artist who was very gentle the whole process with me and my lashes.She was very caring regards my needs.If you as me has 0 idea of lashes, don't worry, they will guide you all the time. Totally recommend!The staff has very nice manners and the lounge offers you some drinks and snacks. You will be super relaxed, the atmosphere induce you in that.Thank you guys!
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May 2023 by Megan
This is the third lash place I’ve been to and it’s definitely my favorite! Jewel did my lashes so well I originally planned to get extensions for a wedding but may just sign up for their membership she was a senior stylist so it was an additional $30 to their $99 intro full set price. If you’re trying to decide which lash place to give a try, I would definitely check out the lash lounge in Point Loma!
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May 2023 by Poppy Bradford
The lash lounge in Point Loma always has tons of openings for appointments and they are always very helpful! Liz did a great job with my hybrid fill…she really listened to what I wanted. 5 star service!
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May 2023 by MARY CAIDIC
Lash Lounge is definitely the place to get your lashes! First time I went here I told myself I wasn't going to get refills after the initial appt but Lanthia definitely did an excellent job with my lashes and I fell in love with them the first time so I booked an appt for those refills. Also Veronica did an excellent job with my eyebrow threading and getting it tinted. Definitely recommend this place!!!
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May 2023 by Nyah Slater
Love how Jewel does my lashes!! I went to the lash lounge in my hometown and when I started coming here, I was a bit worried that I wouldn’t love my lashes as much as my previous stylist. But Jewel listened and I love love love how my lashes look every time I come here!!
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April 2023 by Booboo Jenkins
Today was my first time getting a lash lift, and I had Ursula who was very gentle and nice. The procedure did not last too long, and she was able to curl what little eyelashes I do have. She did a great job! I will go here again for my next lift :)
