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March 2024 by Deaundra H.
Horrible location imagine being the manager and you can't even handle simple in store issues.. called in with billing issues just to be laughed at by an employee and hung up on please take your money else where horrible customer service horrible management horrible all together like at least try and fix problems that come your way not just wear a managers badge the whole entire staff and manager needs to go back to basics training and try again!
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February 2024 by Rezan T.
Had a great experience while visiting this T-Mobile location because of one employee by the name of CHRISTINA. She listened to our concerns and she explained everything in great detail. She went above and beyond to help us out and T Mobile is very lucky to have her there. I would recommend anyone to her... Thanks Again Christina!!!!!!! RAY
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February 2024 by courtney martin
Christina at this store was on her customer service A game. She walked me through everything I inquired about. She was very informative and knowledgeable. She upgraded my phone and service. Tolerated by bad jokes and made me a very content customer. Respect to Christina.
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February 2024 by Thanh Chau
Christina was very nice she helped me change my number fast and answered all my questions very informative!
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February 2024 by Blue B.
Great staff who care and will take the time to make sure you have what you need. The manager of this store is aces
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February 2024 by Jacob Leibowitz
We had a truly amazing experience getting two phone lines and a new phone. Abraham was so gracious and helpful.
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January 2024 by Nancy Marquez
Employees need sooo much training at this location. People please be careful when you do a trade in don’t get scammed like I did. The employee here Cristina took the little money they gave me for the trade in and deposited it to the wrong account. Came here to resolve it and this different girl had the rudest attitude and supposedly caller her manager Jim and he never came to speak to me.
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December 2023 by Sara I.
I went to the store the end of September to take advantage of a promotion to trade in an 1Phone 12 for a 15 and receive a credit towards the equipment cost. My son also traded his I phone 12 for an Iphone 15 at the store and was granted the promotional credit. I was told at the store I had to mail my phone to T Mobile and was given a mailing label. The phone was received October 4, 2023. Last week I was told that my promotion was denied. I called and was told by a representative that they would process the credit and reverse the decision. I checked my account today. I am still denied. I called again and was told that the denial was due to issues with the Iphone 12 that TMobile received. The store never told me my phone had issues and I never knew of any issues. Now the representative is telling me they are resubmitting a request for the promotion. Had the store accepted my phone like they did my son's I probably would have received the credit. Now I am being billed $41.50 for the Iphone 15. I would never have traded my 12 for a 15 if I knew I would have to pay the full cost of the new phone.
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December 2023 by Tierra Shepherd
Great customer service from wilson.
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December 2023 by Ricardo Cruz
Great customer service ! Friendly vibes
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December 2023 by Katrina Spencer
Wilson took care of me! Go see Wilson!!!
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December 2023 by Chris
Wilson the Asian man is dope. Go see him!
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December 2023 by tito gee
Bad service don’t go to this store they take for ever to give service go to a different location I just went for replacement screen protector and they never gave me one they need more people manager is a jerk dude whit glasses
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November 2023 by Alisha Liera
I came to store 1SPT and today the customer service Charlie T. provided was amazing. Questions were answered and very patient. I was very happy to be walking out with my new phone! Come see this man at this store for that service!
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November 2023 by BBELofty
Charlie was extremely helpful with getting me setup with my new plan, as well as getting me an amazing deal with the service while providing benefits that come with. Handled everything perfectly with great customer service. ??
