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November 2023 by shervin hejazi
Terrible costumer service! They don’t even sit there and answer you from the other side of the store!
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October 2023 by Steven Dunlap
Spectrum is awesome, sometimes have to wait for help but that’s every business everywhere. If you want reliable internet at a decent price spectrum is the best in San Diego period. Best bang for your buck, int and mobile promo $59.99 for 300mbs int and Verizon cell coverage! How do you beat that? Yes I’ll wait as long as it takes cause once everything was set up right I’ve never had a better provider. Thanks spectrum, don’t listen to the petty people out there, they are impatient and don’t understand how technology works. Enjoy! Look at the max price for everywhere cox $140 for that, tmobile home internet on cell phone data is $50 but no cell phone and throttled internet. You will not find a more well rounded company.
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September 2023 by Abbas Azhdari
HelloLawrence answered and resolved all of my cell phone an my wife’s cell phone. He also fixed our account and the proper changes.He acted nice and kind and showed a professional experience.Thanks to him.
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August 2023 by William Flores
Great store with friendly knowledgeable staff and ready supply of equipment.
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July 2023 by Sachin Ka
This company is a rip off. They billed me for the whole month after i cancelled the service and they say they wont prorate.(I used the service for 4 days out of 30days.)The salesperson in the store said I didn’t owe anything. But I received an email statement 1 month laterRip off. Never using them again.
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June 2023 by Craig Claytor
Ask for Laurence. He's the best at solving any problems with cell or cable issues!
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May 2023 by Jub's Journey
There was a long wait but the staff here is fabulous and helps you out with anything you need.
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April 2023 by Galia S.
Today I needed help switching my cell service from Verizon to Spectrum. Phone customer service was mediocre and I was having issues but when I went into this branch rep Ian was amazing and quickly fixed all of my issues. He was very kind, courteous, and helpful. He was also able to answer all of my questions.
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March 2023 by Demmye B.
Good experience overall! Employees were courteous & knowledgeable & they took care of my issues. They answered all my questions, too. Had to wait a bit due to volume of customers in line, but the employees were working hard to process everyone asap.
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March 2023 by Jeff B.
Helping my elderly mother move and transfer her Spectrum account. Ian could not have been more helpful! First rate service. Clear, concise instructions and help. Highly competent.
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March 2023 by Nancy Peterson
If I could give no stars I would. These people completely erased my account when I returned one of our tv boxes. Employee told me it would be easy for me to call and fix the account. 4 hours on the phone, and still no TV service. Absolutely ridiculous.
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March 2023 by Nancy P.
No stars. We've been Spectrum customers for 11 years. Today we went in to drop off an extra box, because we got rid of one of our TV's. Wanted to save $10)/month. The Spectrum guy accidentally cancelled our entire account. Told us it was "no problem", that we just needed to call, and Spectrum would fix it. We've been on the phone 3 hours now, talked to multiple people (some of them twice), and still no luck. This is just ridiculous.Update: 4 hours in no TV service. These people are idiots.
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March 2023 by Dusty Hines
The staff was exceptional at getting us everything we came for. We came to add a phone line and faster internet. We got them both for less than what i was previously paying! Special shout out to Gabe who spent hours giving us the absolute best customer service.
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March 2023 by Eric Schubert
Fast, efficient, and super friendly. Laurence was the best help yet!! Made my mom feel super comfortable and assisted in making sure all phones were online and active before leaving the store, last time we did such a thing with verizon we were there for 3 hours, today under 1! Amazing!
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March 2023 by aaron craker
Laurence Delim was wonderful. Helped me ditch apple for the far superior galaxy. Very knowledgeable and was able to lay out the MANY benefits over my old iphone
