-
January 2024 by Barbara Noriega
We’ve had several wonderful experiences with this store. The customer service is awesome. They had the Boston clogs in stock for a Christmas gift which was a huge win. We then had to go in to replace that pair of (thanks to an unruly dog who chewed it up) and Anna was so helpful. We will definitely shop here for our shoe needs.
-
December 2023 by Marissa McKay
Finally a Birkenstock store in San Diego! The guy was super helpful and even tried them in for me since he wears the same size shoe as my boyfriend- 10/10 recommend!
-
December 2023 by Becky Batley
We ran across this store last year when we were in town for the San Diego Rock & Roll Marathon, and wow!!!! The selection is fantastic, as is their professional staff, including Jesse! The best experience. So this year, I ordered 3 pairs of shoes for my girls from Sole Concepts and had the pleasure of working with Jesse, and it was absolutely fantastic.
-
December 2023 by Kelly K
Phenomenal customer service. Jesse's the man! Thoroughly explained everything to me, helped me place my order over the phone, and shipped the shoes out to me same day. He even offered to text photo of the shoe comparisons I was considering so I didn't have to drive down to their store. Amazing service! I wish all companies took care of their customers this way!
-
December 2023 by Chiara Barbagallo
Great shop! Amazing selection and super friendly staff!
-
December 2023 by Danes
Best shoe selection in San Diego! This is my favorite shoe store to find walking shoes, boots, and sandals. Jesse helped me find what I was looking for - he’s very knowledgeable and helpful.
-
November 2023 by Micki Hafner
Love this store and their great selection of styles and colors! Both Rebecca and Jesse were kind, knowledgeable about our specific concerns, and super helpful. We purchased 2 pairs of shoes and some soft fluffy socks, but will be back for more! :)
-
November 2023 by Alex R
My girls and I make it a habit to stop in to this awesome family owned store every time we are in San Diego ever since we discovered it on vacation a few years ago. Once again, we were not disappointed this time when we visited. Everyone is always so warm and inviting and really makes you feel like you’re part of the family. No pressure, like shopping with friends. Tons of great shoes and beautiful leather bags. The new location is great. We even picked up a few sale items at their old location a block away! Our little SD shopping tradition.
-
November 2023 by Aisha Camille Kabia
We were shopping in the store today and had to give a big thank you to Jesse for going over and above while we shopped today! He provided excellent service, knowledge and is very friendly. My boyfriend and I love our new new On Cloud and Pikolino shoes and we will be back!
-
November 2023 by Kimberly Burns
Selection was amazing, staff was even better!Super attentive, personable, and genuinely interested in finding the best options for problematic feet, not just banging out a quick sale. Would absolutely come back on future trips to SD; support this small, family-owned business!
-
November 2023 by Mrs. Sullivan
This was the best shoe shopping experience I have ever had!!!! I know that sounds dramatic but Jesse, Rebecca and Diana went out of their way to help me and answer all my questions. When I showed interest in a brand and they didn’t have my color and size in the store - the actually walked to their new location to get one for me. It is hard to find people working retail that are not only knowledgeable but also friendly and kind. I will be back for sure. Thanks Sole Concepts - you have made one visitors day!!❤️
-
November 2023 by Steve Hobbs
My wife and I came in with only a few minutes until closing and Jesse, the person minding the store, could not have been more gracious and assured us it was fine. He then proceeded to show us the GREAT selection of Birkenstock, Olukai, Teva and many others. In the midst of all that, he notices that someone took shoes from their outdoor display and sprints out the door after them! He chased them down and to the applause of hundreds of onlookers, recovered the shoes. As Jesse pointed out, its sad because there store so strongly supports local charities by not only giving away shoes, but also helping to fit shoes for homeless folks that have physical disabilities or just too shy to ask for help. On top of all this, he gave me and my wife a wonderful discount on two pairs of Olukai flip flops. Just an amazing experience and can’t wait for there new store to open just a few blocks away in a few weeks. Thank you for being such a great part of our San Diego community!
-
October 2023 by Julia Smyth
This store is the BEST for finding Uggs that are sold out everywhere. Last winter I couldn’t find Ugg Minis anywhere for over a month and I was able to find a pair here. Fast forward to this year and the Ugg Tazz are sold out online, but I was able to find my size here in store!! Jessi is also super helpful!
-
September 2023 by Jenny Whitelock
Had a great experience in this lovely shop. Rebecca was super helpful and knowledgeable about multiple brands. Would definitely go back and recommend this shop to anyone. Great selection of quality shoe brands. Thanks for the superior service. This is why I like to shop at small, local shops.
-
September 2023 by Deyli Crespo
I don’t normally leave reviews but I have to give a big shout out to Jesse! I went to 3 different Birkenstock stores around San Diego including Encinitas, CA. In which they were so busy, so many people but the experience was good, they did not have the shoe I was looking for, which is ok:) but they sent me to this one in Downtown San Diego and they immediately took action in the shoe I was looking for. Especially in the size, color and width. Again, thank you Jesse for helping me. Will definitely go back again.
