-
February 2023 by Hugh J.
It was my first time shopping at this store and I overheard what seems to be the manager by the name of Devon speak badly about her employees about how lazy they are and how they just stand at the register, her and another employee were laughing and making fun of other employees at work with them. When I had asked for help, it seemed like i was bothering them and they spoke to me very arrogant and rude. I ended up leaving the products and took my business elsewhere. I have always shopped at Sallys and Ive never had an experience until i went into this store and that's the last time will ever go to this store. Manager Devon was very unprofessional and should not be a manager. I will be calling corporate about my experience and question how they hired someone so disrespectful towards her employee's.
-
July 2022 by Rhonda B.
This store is beyond Amazing and it is because of Devin. She goes above and beyond to help guests. She has spent a lot of one on one time with not only me but countless others. Her goal is to make sure that every customer LOVES the product they purchased. If someone isn't satisfied for whatever reason she will make it right. She's all about the customers and that they have Best experience possible. You can tell she takes pride in her job it shows in her personality and her above and beyond attitude. Come to the Sally beauty supply because of Devin. He is an asset to this company and should be acknowledged in more ways than one. This is the only beauty supply place I go to. Sally beauty in Imperial Beach ask for Devin.
-
April 2022 by Cymone J.
I genuinely enjoy this Sally's. For the most part I find what I need without issues. Sometimes there may be something that can't be done for me, but hey.. that's the stores policy.. and like any other business it is what it is, because the employees are always friendly, they have the sense of urgency, and are very knowledgeable. I've never seen them have attitude with any customers, let alone myself. They always explain everything so that I can understand why my transaction cannot be completed, or why there is certain policies in place, or why they no longer sell certain products. I know it's not their fault.. so there's never any reason for me to get upset with them (yes it may suck in the moment). However they do go above and beyond to try and find a solutions for me. Like for example.. there was a shampoo and conditioner by Zotos that they used to sell and they no longer do.. but I was recommended the EVA NYC 10 in 1 and I swear.. it's my new favorite!:)
-
December 2021 by MrHappyPants25
The staff always does their best to be helpful and informative even if they aren't sure how to help. Not always the widest selection, it's hit or miss if they have the top coats I use. But it's my go to beauty supply store.
-
September 2021 by L C
Gemma the manager and the other girl who was there also both helped me. They gave great (10 star) service. They went above and beyond to help me. Thanks guys, great service.
-
August 2021 by chyna luciano
They are very nice i wish they had a bit more of things but the lady who helped me was very nice she even said when i turn 18 i can work there so im assmuing she thought i was like 16 or 17 but the only thing is the items are a bit pricy in my opinion a regualr beauty supply wouldnt cost as much but still an amzing experince
-
February 2021 by joann norman
Good customer service
-
January 2021 by chyna long
They are very nice i wish they had a bit more of things but the lady who helped me was very nice she even said when i turn 18 i can work there so im assmuing she thought i was like 16 or 17 but the only thing is the items are a bit pricy in my opinion a regualr beauty supply wouldnt cost as much but still an amzing experince
-
January 2021 by Perla Zavala Armenta
they take apple pay and are still open.It was super easy and they answered all my questions for all my different hair colors. thank you imperial beach
-
October 2020 by Elizabeth D.
I like coming to this sally"s for a specific reason , one it's super close location . Second the service is always good here . Unfortunately it's such a small store that you have to make sure you aren't so close to other customers in the same aisle because they very narrowed . But product is great here as well as customer service .
-
September 2020 by Christopher May
My wife and I have been shopping at this location for years........the employees are always nice and helpful.........always a great shopping experience.........
-
September 2020 by Gema Armenta
Great team!
-
September 2020 by Lidia Z.
This is my go to Sally's! I've been to other locations but here in IB everything is more smooth including the parking lol. Most Sally's are empty and there's always one employee ignoring you but here at Imperial beach even if they are doing another task or helping another customer they make ayude you feel welcome.
-
September 2020 by Nicole C.
I recently went into this Sally's to get some hair product for my son who has really curly hair, I was not expecting to have a personal assistant.. but when I got there I was greeted by a girl named Gema. I told he what I needed and she knew exactly what would work for my baby.. she took me to the product and explained everything to me and gave me 2 great options. She was very knowledgable and so very sweet. Product works great on my son's hair so I decided to leave a review I will definitely be a regular here at this store. Thanks to Gema
-
September 2020 by Millienia ..
They're always understanding when I come here with concerns for my hair and help take their time to make sure I get what I want and need for my hair! The employees are nice and welcoming. I'm happy that they enforce the 3 customers only rule because it helps make me feel safer while I'm shopping(: the staff here seems to be very knowledgeable when it comes to the products thank you guys so much !