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October 2023 by Sally Baron
Bashar was most knowledgeable, helpful, and a delight to work with. Was respectful, kind and has a good sense of humor. You are fortunate to have him on your staff. Thank you Sally Baron.
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October 2023 by Nick grant
Shar is a great salesman and he really knows his business and how to fit your back to the product, he’s very impressive!
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September 2023 by Mr. RpH1581
Me, my wife and my mother-in-law were in the store Labor Day Monday to look for a full-massage chair. We tried all of the massage chairs for always 1 hour with other office chairs. We found Sherry to be very knowledgeable, patient and informative of all of the products we tested. Excellent customer service. No hard sale pitch at all. It's extremely difficult to find this kind of Person to Person service these days at any retail settings. We definitely will come back for some office chairs very soon. Also, we might consider 1 of the full massage reclining chairs just because of her service. She is truly an asset to the company and will spread good words about her in all social media platforms about "Relax The Back".. Keep up the good work !
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August 2023 by James K
The salesman that helped us was very knowledgeable and patient. Spent some time trying out a few different styles. They seem to have good warranty offerings (including extended) for the massage chairs. I didn’t try out but wasn’t impressed by the desk chairs (pricing seemed high for what they were). I would definitely give them a look if you’re in the market.
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August 2023 by Michelle Caravia
Sherry was fantastic and I was able to find the perfect pillow after years of searching. She is incredibly knowledgeable and has wonderful ease with customers. Will definitely come back and refer anyone here!
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June 2023 by Nicole Woodland
Alan assisted me today and made my experience a great one. He was friendly and very knowledgeable about the office chairs. I am very particular about what I want, so he helped me customize the chair of my dreams. Also, the demo of the massage chairs was so relaxing. Thank you for the pleasant experience!
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April 2023 by Spring Barnickle
Sherry was incredibly helpful, and I'm excited to have a comfortable, attractive desk chair that relieves my lower back pain and keeps me from slouching. Thank you!
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March 2023 by Andrea Sperling
I had an amazing experience today at the store. Bashar the salesperson was incredible and shared all his wonderful expertise and experience with me and showed me all the best ways I can relieve my back pain. This is a wonderful store with really great customer service! I highly recommend!
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January 2023 by Fabian Lebrija
Thank you so much Sherry and Relax the Back SD!! Sherry made sure I got the correct product I needed for my back and educated me on the chair I ended up purchasing. She's extremely knowledgeable and super nice! Thank you Sherry!!!!
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January 2023 by Debbie Malloy
Sherry in the San Diego store was exceptionally helpful right from the moment I walked in the door. Her gregarious and humorous personality are a big plus. I really enjoyed the experience. She is a wonderful and knowledgable sales associate and answered all my questions and gave me the best value for the chair and foot rest that are just right for me.
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December 2022 by Compelled by LOVE
Bashar was so amazing and so helpful! He was so patient with me and informative as I was trying to decide which massage chair to purchase. I highly recommend them! 10 out of 10!!
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November 2022 by Robin Baker
On a recent trip to SD, I got off the plane with an aching back and was suffering. My brother told me about a new store that recently opened up in Mission Valley called Relax the Back- right up my alley. I went in and an older man was there to help me.What an experience! He put me in a massage chair and I melted, such a relief…too bad I couldn’t take it back to NJ but during the massage we talked and he had some suggestions.I came in for a lumbar support pillow, which I got but then he had me try this unusual board-like product with padding, I felt such comfort in my back, even when I slouched a little- it flexed. It was called Spina Bac and is Swedish made- I was impressed with the quality and versatility and looked forward to using it on the plane ride home. I love this store, Alan and Sherry were really helpful and so many cool products that help people like me, I’ve already recommended it to my brother who I was visiting- he needs a new recliner.
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October 2022 by Love Floyd
I had such a great experience in this store and with my purchase.Jorge was very accommodating. Sherri was a delight to work with! She was very insightful, kind, and down to earth. I love the items I bought and my work life is better because of it! Thank you so much Relax The Back for making my work life more relaxing and comfortable for my body!
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July 2022 by Sam Stone
Sherry knows her stuff and was able to find me the perfect chair that fit my budget.
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April 2022 by Alan B.
I first went to a Relax the Back store 15 years ago and got a fantastic seat cushion for my car. I upgraded and got another seat cushion two years ago along with a back support cushion for my car too. Both combined make really long drives comfortable. I've always eyed their nice recliners when I would go into a Relax the Back store but they were too expensive for my budget at the time and I wasn't in the market for one. Well due to a foot injury and needing to keep it elevated while working from home, I could not for the life of me find a comfortable seated position in the house without my back hurting. I started searching online for zero gravity chairs and then went to the Encinitas Relax the Back store. I was interested in a Perfect Chair model but the Gravis ZG was the most comfortable for me and fit me better (I'm 6'3"). The price was out of my budget though and so I asked about used or clearance models. I was referred to Sherry at the Hillcrest Relax the Back, which I think is now in Mission Valley. Sherry was awesome over the phone and in person. I had told her my situation and budget and that I was interested in the Gravis ZG. Sure enough she had a floor model in the store and also checked inventory in another location for me too. I came in, tested it out and bought it on the spot based on our conversation over the phone of what price I could get it for. I was able to get 5 years of full coverage for a small price should anything go wrong with the chair. Sherry was personable, friendly, genuinely helpful, and easy to converse with over the phone and in person. Now that I've had the Gravis ZG in my home for 2 weeks, I can tell you that my back is WAY happier while I work from it with my laptop and my foot being easily elevated. I can tweak the head rest or leg/foot rest to my liking with the remote. And the lumbar support was the best I tried among all the chairs, it can get very pronounced if I want it to. The chair is perfect! I feel I got value with my purchase and one that keeps giving "back". Okay bad joke, but I seriously love this zero gravity chair and will definitely be returning to the Relax a Back Store for whatever my next need is.
