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April 2024 by Rick VanHatten
I have purchased 3 sets of shoes at this store over the last few years and went in to purchase the same shoe I had purchased twice before. Specifically said I didn't want steel toes and she said they would have to order them as they didn't have my size. When I went into pick them up, they were steel toed version. It turns out the non-steel toed version had been discontinued. She led me to believe I was getting what I had bought from the store on two other occasions. Her focus was selling me something, not listening to what was asked for. I went to the Escondido store and bought an alternative. I don't do reviews, but this experience was frustrating. This is why I decided to vent.
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March 2024 by Nathaniel Blain
I bought a pair of boots a while back and experienced great service by a man, I believe they were the owner. I returned today to ask about getting speed hooks to replace some eyelets on the boots. I was being helped by a lady and they quoted me $4 per speed hook plus a $21 flat rate labor charge. I called 2 other red wing stores, they quoted me $3 per speed hook and no labor charge. The lady I was speaking with did not seem to care about me as a customer, other than taking my money. Keep this in mind if you go to the Clairemont location.
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March 2024 by Josue Garcia
great customer service
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February 2024 by Hakim Aziz
Great customer service, professional staff with good product knowledge handled me, ensuring me to get the right boots for my work and the right boot fittings.
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February 2024 by Ray Galvan
Everything is top notch at my Local Red Wing Store , the Owner is very Professional Knowledgeable and Efficient
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November 2023 by Christopher Davis
WOW! Connie is AMAZING!! She is such a Kind, helpful, knowledgeable, and professional Sales Person! Thank You for helping Me get My very first pair of Work boots! I will definitely come back for socks and insoles soon!
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August 2023 by Emmanuel Parage
Came in last week as I was visiting from North California (the true north :-) ) where no Red Wing store exist.Measurements were a tad off, but we kept on trying shoes until the size was right. Unfortunately for my size I needed wider shoes (E2) that they did not have in stock.Just received my shoes ordered online, and these are great fit!I could not have guess the right size/width without that trip to the store. Super helpful, nice and patient people there! ThanksRecommended.
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August 2023 by Fernando Gonzalez
Red wing Boots are the best, I always go to the store in National City, unfortunately this time they did not have the boots in that store, I regret not waiting and decided to go to their location in Clairemont Mesa Blvd that my mistake , worst service ever. After three days a stitch on the side of the boots started to bother me so I called the store and the guys Esahu (or I apologize if making a mistake) asked me making fun what I wanted him to do, after a long explanation still no answer, either from the store or corporation, I understand mistakes and defect happen in factory but really you should not let your reputation go down … too bad not going back to Red Wings or this location…
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June 2023 by Jack G.
They have the very BEST of everything regarding footwear for the construction industry!! Including assorted Safety Wear and other items. The service is always prompt, and the very best, with every detail attended to. Thank you to the store manager Eddie, and Connie for making each and every visit a real pleasure! They really take care of each of the customers, are always friendly, and always go beyond the expected! Such a great Team!
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May 2023 by Kristina Baroni
Eddie and Isa (sorry if spelling incorrectly) helped me out over my 2 visits and they were both fantastic! So informative, helpful and patient. They took all the time needed to make me understand what I need, how it should fit and helped with ordering exactly what I wanted. Even though the color and size I wanted weren't available in store (since I was being so picky), they quickly ordered and it arrived and was ready for pickup less than a week later. Amazing service!!
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May 2023 by Erika Quintanilla
I came here for my very 1st time on Saturday since my job requires the use of steel toe boots.I arrived with knowledge my colleagues had passed onto me and obviously being new at this, the information I passed on upon my arrival at Red Wing most likely wasnt the best, but let me tell you Eddie was simply AMAZING!!!He was there the first day I went and he helped me get fitted for the proper boots.Since they were out of stock on the boots I wanted in my size, I placed the order and Eddie told me I would have to pick the shoes up in a week. To my surprise, I only had to wait 3 days for boots to arrive! :DEddie was here the day I picked up too and he remembered me from when I first came. He's such a great guy, has an amazing personality as and he really cares about his clients! The store was pretty full on both days but the service was still phenomenal!!! Not to mention that Eddie had all the clients talking and joking around which made the shoe fitting proces so much comfortableIf you need high quality work boots and you feel uncomfortable trying to figure it out on your own, come to Red Wing and definitely ask for Eddie!!!I'll be recommending this location to my colleagues and my workers!!
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May 2023 by A V
This was the best and frendliest service by far i had in a shoe store. A shop one of a kind. Many thanx from the german guy
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April 2023 by Eliseo Mendoza
My experience was amazing, the sales man was the best very helpful and respectful.
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March 2023 by Tracy S
Not only is the product sold here high quality and worth every penny, Esa works here and he’s a delight! ???Thank you!
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December 2022 by Jake Lyman
First I want to say that I called in and told me they would call me back, which I can respect because you always deal with your in house customers first. Secondly, the man who helped me had so many shoes out to me so fast that what I expected to be a 90 or so minute trip, turned into 10 minutes out the door. The knowledgeable staff and great customer service are what sold me immediately. I've been a Red Wing customer since I've had to wear boots and your employees at this store just cemented why I keep coming back. I've worn these boots in over 15 states in every season imaginable and some that you wish you wouldn't imagine and I've always had warm, dry, safe feet as long as they're in Red Wings. The shoes are impeccable quality and the warranties and staff are always second to none. Hopefully I'll get another 7 years out of these new boots and then be back to this store to have them help me again.
