-
August 2024 by AJ logistic
Adil suliman I would highly avoild that sale person! Very disrespectful person and not professional! He make you feel that you own him money! Very disappointed! Other that that this dealer is great.
-
August 2024 by J Luv
*This thread will continue to be updated from the beginning until I sell*
All i have to say is if you need service, this is the place to go! Topher is absolutely an amazing part of the team & and yes, it is a full team effort here!
*Update*
I was taken care of by Stori on this turnaround as "My Favorite Topher" left, and she took over. Outstanding Stori! Keep up the great job. Thank you for taking care of me from start to finish!
Unfortunately, "my saga continues." Stori left, Matt is the man! He is phenomenal.
Unfortunately, I did not get to see him today. Today's journey I was taken care of by the service department for a part I ordered and one of the technicians he had come out to assist. As always, great staff!
Thanks from JLuv
-
August 2024 by Kayla Gutierrez
Great service! Fonzi in service was amazing and they did such a great job at helping us out. We are from Oregon and were in quite the bind. Parts and service helped us tremendously! Best service we have gotten ever at a Dodge Dealership
-
August 2024 by Josh Kunken
Thank you for taking care of her.
She rides smoother now and you guys got us in and out quickly.
-
August 2024 by gabriela smith
I recently purchased a 2023 Jeep Grand Cherokee Overland from Christopher Glenon at Kearney Mesa CDJR, and I couldn't be more thrilled with the experience! From the moment I walked onto the lot, Christopher was attentive, knowledgeable, and made me feel like a valued customer. He took the time to understand my needs and preferences, and expertly guided me through the process of finding the perfect vehicle.
The Jeep Grand Cherokee Overland exceeded my expectations in every way - its sleek design, luxurious interior, and impressive capabilities have made it a dream to drive. But what really sets this purchase apart was Christopher's exceptional service. He was transparent, responsive, and went above and beyond to ensure a seamless transaction.
Kearney Mesa CDJR is fortunate to have Christopher on their team - he's a true asset to the dealership. If you're in the market for a new vehicle, I highly recommend seeking him out. You won't be disappointed!
stars
Sales Associate: Christopher Glenon
-
August 2024 by peter landsheft
they did a great job taking car of me. they always take care of me and my truck ask for Alfonzo he's a great rep
-
August 2024 by Tran Danh
The first impression with this dealership was good with the sale guys and their manager. I was going to give them my business and also referred more business for them, but it turns out my second day working with them is not great. I like the vehicle and was considered getting it. They ran an estimation with the correct credit score I gave them and promise a lower number along with leasing and all that. After I gave them my social security number, they flip on my and told me that they only able to give me this high interest loan, and when I told them that I have capital one pre-approval, they then turn back and said of yea we can do that too. Also they was promise me on paper for 5,500 off discount on the vehicle and now flipped and said they could only do 3,200 something. which is very sketchy. I am a business professional and will not give them my business or referral until they fix the way they do business. My trade in have negative equity and I know, they know the amount. My credit score and the score I gave them was the same. If anything, I gave them a lower score to assume worst case scenario but worst case scenario was working with them and giving them my scores. I dont know what change or that they would not like to do business with me anymore. The General Manager said he only took over this place for 3 days ago and I'm hoping that take your time to you read this, I'm sorry this is not the experience that I am looking for with your sales team. Please stand up and owe up to what you promise your customer.
-
August 2024 by Jose Carreno
I bought the oil change package when Kearny Mesa Ram was Rancho. Now that they changed the name of the dealership they don’t want to honor my oil change package. Horrible experience.
-
August 2024 by Dee Wilson
I am Completely satisfied with The Service I Rec"d, The Staff here was kind and Very Helpful and Took Time to Explain Everything to Me
-
August 2024 by John Butcher
Work was performed, communication was non-existent, and had trouble get calls back. Had to go to the dealership to find out the vehicle was finished. Under Staffed!!!!
-
August 2024 by Karina Fuentes
Been coming for years w my previous Challenger. Just got a new one and had it looked at to ensure my out of state purchase is in good shape. My new service advisor, Sweets, was great, thorough, informative, and gave me a time frame when i should come back for brakes. Never a bad experience at JCDR Kearny - customer of 6 years and counting.
-
August 2024 by Catherine Wafford
Fonzie was SO helpful with my daughter's Jeep Wrangler 60k service. He was friendly, patient and professional in explaning what was being done. Highly recommend!
-
August 2024 by Larry Rosner
Van was brought in after shutting down on the freeway.
Took one month to get a diagnosis of the problem. It was another transmission failure. This vehicle has 18,000 miles on it and this will be its third transmission.
Understaffed in the service department...they have one tech who has to cover 3 dealerships.
From dropoff to finish it took over 2 months to get the Pacifica back. I have now been trying for a week to get my service specialist to give me the paperwork for the repairs.
All in all, I would count this as a bad experience. The dealership where I bought the van originally, was no better. That's why I came to Kearny Mesa. It appears to be systemic, not just one incident.
-
August 2024 by rach b
If I could give it zero stars I would. Cannot trust the mechanics and the staff there. I took my car there for the warranty repair and they broke one of my ornaments. Long story short, Then they said they offered me a free oil change as courtesy for breaking my stuff but instead of actually giving me a free oil change, they used one of my oil changes quota from my warranty … and they left all finger prints all over my roof screens, inside my car. When I tried to call or text them, they ignored me. I will never go there again ! Worst services, not trustworthy, terrible jobs … will never recommend this place to anyone!
-
August 2024 by Jesus' Ochoa
We yes buy ur new jeep grand Cherokee and they sales man Jeff was very helpful and fallow us all the way to the end for ur new car thank you Jeff and Mike general manager very helpful I really recommend them 100%
