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January 2024 by Bill L
Awesome and knowledgeable owners - just bought a thule roof carrier for my tesla and they knew everything about the products. Had called Rei whos “action sports” division knew nothing about the dimensions.
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October 2023 by P. F.
This is a WONDERFUL, family owned business!! My experience began when I called them and explained what I was looking for. Brian was incredibly resourceful and thorough with his explanations. The next day I walk into the shop, and am welcomed by lovely individuals who demonstrated utmost patience!! And then I found out they're all family, which explains why they're so committed and invested in making sure customers have a great experience. They installed a bike rack for me and explained everything to me, every step of the way. When I say they were patient with me, I mean they were PATIENT. I had about 3028492 questions and they answered all of them with care.I would recommend this place to anyone for any rack job, big or small. It's no surprise why they've been in business for almost 40 years.
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September 2023 by Jason McNamara
Family owned business. Very pleased with our Thule racks and veteran discount.
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August 2023 by Sean Goss
Alex at Rack it was awesomeHe explained everything about q clips vs. base clips so I could make a well-educated decision. All thing knowledge over the phone before I even stepped foot in their place of business. They genuinely want to help people here and guide them toward rack happiness. I recommend them 100%!
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August 2023 by Jamie M.
I called Rackit to try to get help to figure out a solution to put racks on my jeep. I explained that I needed to fit some metal racks on top of my car and asked if they could help and surprisingly they told me they didn't have any solutions for me which really makes zero sense~ I asked if I could see ski rack or could I use a crossbar? Could I really use anything where I could then tie racks and the guy kept saying he couldn't understand my question so it really sucks that you're going to lose a possible $1000 sale to help somebody who needs to buy a rack for their car because your sales person is uneducated and unwilling to help that's a great way to lose business.
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June 2023 by Sylvia F.
Rack-it to the rescue!!!!!! This place is the best. If u r looking to add anything to your car to carry bikes, kayaks, roof top luggage carriers, anything, i highly recommend that u go to see Jay and family who run and service Rack-it. You will get honest recommendations and excellent service. They look out for u. I have been going to see Jay since he used too have his well stocked shop in old town. His service and expertise is always welcome. He carries all the well known brands and will fit your car or truck with the best fit. The prices r competitive but the service is exceptional!!!! Thanks again for my new kayak racks!!!!!
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April 2023 by Luke
Terrible… if what you need isn’t year/make/model specific to something currently made by Thule or Yakima they can’t help and will just respond by being rude. Your better off looking up what you need and ordering it online.
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March 2023 by Edmund C.
Great service and selection. I needed a e-bike rack for my even that allowed access to my rear door. While others had recommended extenders the rack it advisor laid out the advantages of a swinging extenders and assembled the the entire set up rack and extender for me just as they were closings and re-key all locks to match. He also examined my vehicle for appropriate hitch attachment prior to installing. Worked like a charm camping the next day
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February 2023 by Jennifer s.
We came in to Rack It and spent 1,000 dollars on having them instal surfing racks on my daughters car.The installation was overpriced for sure.My husband returned today to ask for help with our old Thule rack piece that had broke.The fat bearded man who helped my husband was not helpful and rather rude.He told him that there was no way to fix it and that he needed to spend another 400$ on a new one.My husband left and went to REI also in Claremont area.They fixed the rack for no money at all and said they would help us with it any time.REI just gained a customer that will spend money on racks for their four vehicles.Unfortunately,Rack it just lost our business going forward.Rack it better learn some customer service!Someone also needs to inform them that the pandemic is over!Unless Covid is rampant all over the city,the masks are pretty worthless folks.Get a clue.
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December 2022 by Rachel Hall-Tiedemann
I was very happy with my visit here. I am completely clueless about cars, and did not know what I would need for a Rack. The staff here was super friendly, informative and helpful. I came in with an idea of what I thought I would get, but I was completely wrong, and glad they helped me step by step with questions to make sure I had the best option for me. They gave me advice on how to use everything correctly too. I can't wait to go camping without shoving everything in my back seat! Thanks Rack-It! Updated: I've been back and they are just as helpful!
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November 2022 by Oren P.
This place specializes in vehicle, floor, and wall mounted racks to hold or transport bicycles, kayaks, and other recreational equipment, andalso carries or can order replacement parts for racks you might already have - and I was able to get from here what I could not find at other places. But I also now need to advise others to carefully double check and verify ALL the parts needed, ordered, and received. I had to order and pay twice to get what I needed - and even then, twice didn't get what was expected after waiting almost a month for replacement parts to arrive. But they did manage to make what I got work, and that's all I really wanted/needed.
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October 2022 by Majd Makhlof
one of the best website i have ever visit, asking question with no replay, call them for support with nobody answer, i curious about this web because every review has 5 star for customer service.
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September 2022 by Heather Alton
My husband & I went in to see if the company had parts we needed to begin adding a rack. This young man greeted us & began looking stuff up the website. He asked my husband to step back in front of the counter because he didn't feel comfortable with my husband looking over his shoulder.Finally after only a few minutes the young salesman said we don't have what you're looking for and recommended us to go to where we bought the car.Our experience with this shop & the salesman was so horrible I will NEVER recommend this shop to anyone.Good luck if you go there. The young man was so interested in what was in his backpack than even assisting us in a sale.
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September 2022 by Studio440 ..
Looks to have a bunch of new paid reviews now. There is no way this place has 4 stars, lol. Did the owner stop being smug and demeaning, suddenly? Hell no. This place sucks with a passion. And I'm surprised they're still in business. Just skip this hole.
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August 2022 by Michael Leyva
Prices here are insane, save yourself the hassle and head to Rackstar in Oceanside. Much cheaper and way better sales staff. Do your research before going here, its obvious they are focussing on the uneducated consumer.
