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January 2024 by Jooyoung Park
I was there a few days ago to look into a new mattress. The store associate, Peter, was super helpful. Given the investment, I spent a lot of time trying out all of the products and asking a lot of questions. Peter was very patient and all of my questions.
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December 2023 by Bo Ross
My boyfriend and I had a great experience looking for a mattress here we walked in not really knowing what we wanted and left with the best mattress ever! after a couple nights I already can feel a huge decrease in my neck tension when waking up and my back pain has been noticably better. The salesperson who helped us out Dominique was an angel who walked us through the whole process, she would even triple check any questions we had if she wasn't 100% sure she knew the answer. We couldn't of asked for a better employee to help us out:)
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December 2023 by Jessie Chavez
I thought the workers there were very friendly, one of them named Peter. (I believe that was his name) He shown me around, talked to me about each mattresses they have, and told me which one would be best suited for me, it was a very nice environment. I was in the market of finding a mattress and I've came across purple online but I wanted to go to an actual showroom so I can actually feel it you know? Get an idea, they also had their pillows on display and yeah it was just awesome overall, would definitely come back again if I have questions or maybe even buy something
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December 2023 by Johnny Edwards
Very good and informative at location, pushy experience and very helpful, happy with my purchase. I’m goody
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October 2023 by Christopher Paetow
Thanks to Michael W., Nathan, Cecilia, and Evelyn for an amazing experience! Yes, the mattresses may seem expensive, but you’re investing in your body. The 10 year warranty that comes with the mattresses is phenomenal and there’s also a 100-night money back guarantee. They took the time watching me lay down in all the different beds and helping me decide what’s best to help with my back and hip soreness. I know it may sound weird, but my two favorite things about the location (besides the employees) was the lavender essential oil smell that is pumped through the air ventilation and that they have TVs for you to look at while you’re lying on the mattresses that display the info. This location is huge and really enjoyable. Thank you again! Looking forward to trying out my purple mattress and accessories!
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August 2023 by dave lizarraga
Sachiko made my buying experience amazing. Her customer service was phenomenal, she made sure any questions I asked were answered. She went into detail and didn’t hesitate to go the extra mile. I walked out with a new mattress and accessories. I highly recommend seeing her if you’re looking for a new mattress.
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June 2023 by James M.
My wife and I came in with a good idea what to buy as we already have a Purple Mattress, but needed to upgrade from a Queen to a King. Nova, was fantastic in helping us understand the changes to how Purple was classifying their mattresses since we bought our previous one. We weren't quite ready to buy right then, but she drafted up the invoice, sent it to my email, and then we were able to decide at our leisure. She was also a delight personally and helped entertain our little one a bit while we tried out mattresses, all in all, our experience was fantastic. 10/5 great salesperson.
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June 2023 by Serge B.
Costumer service was really impressive. The fiesr person we met was Nathan Helms. Although he is young, he is very knowledgeable of the product and service of the company. We received great help and service him. TO complete the purchase we were aided by Peter. Amazing service, with a human touch. I really enjoyed the experience.
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June 2023 by Jon K.
Peter was super helpful when my Wife and I decided to check out the Purple store for a new mattress. Peter was welcoming, and right away made us feel comfortable. He gave us information on the different mattress models they had, their firmness, and asked us all the right questions to suggest a good fit for us. After spending about an hour in the store, we decided to take advantage of one of the promotions they had going on and take home a mattress that day! If it weren't for Peter, we would not have made a decision that day, but we were sold. His kindness, knowledge, and helpful nature really sealed the deal for us, and we are so happy with our new Mattress!! Thanks for everything Peter, your service was First Class. I highly recommend everyone to go see him!
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May 2023 by Felicia Nash
We had a great experience at Purple, Cecilia was so nice and helped us from start to finish. We got great deals on everything we purchased and we truly appreciated the atmosphere of the store and the employees. We never felt pressured or rushed, it was relaxed and easy the whole way through. Thank you for making it a pleasant experience for us!
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May 2023 by A Nixon
Genie was our sales person. She was amazing and took very good care of us. Great experience I highly recommend purple mattress and her. Stop in and see her.
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March 2023 by Justin B.
We just had the best experience mattress shopping when we weren't even shopping. My family and I stumbled into the mattress showroom out of pure curiosity because of the name, Purple. We were immediately greeted by Sachiko who was the friendliest associate. She allowed us to lay around and try out a couple mattresses and was super helpful and knowledgeable of the different products. She mentioned the available sales they were offering and even offered discounts for healthcare workers and first responders. With the amount of savings we couldn't say no. I highly recommend seeing Sachiko at Purple if you're looking for a new mattress or don't even know you need a new one.
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March 2023 by Chrissy T
Me and my family have been to this store multiple times. Overall, the enviornment is pretty chill and welcoming; the staff gives you your space to try out the pillows, mattresses, and cushions at your leisure and there is no pressure to buy/rush to try the products. Each visit to the store we experienced the best customer service. While all the staff we interacted and spoke with during our visits were all friendly and helpful, Sachiko was the one who helped us the most especially with our transaction. She was really patient and attentive when we had a lot of questions. She helped guide us through the transaction process and helped us sign up for installment payments via affirm. She was very welcoming, personable, and extremely knowledgeable about the products. She truly made our experience in store the absolute best. Regarding the actual products, I purchased a premier hybrid 4 mattress and some harmony pillows. While it did take a few nights to get used to, I can honestly say that I have never had a better night's sleep. I feel like I'm laying down on a cloud when I'm on the mattress and the pillow. The support on the mattress is no joke; I no longer have any lower back or neck pain when I wake up in the morning. If you're thinking about splurging on a new mattress or pillow, I definitely reccomend dropping by the store and trying them out. They also offer a 100 nights refund policy where you can keep/try a mattress and/or pillows for 100 nights and return them for a full refund if you are not 100% satisfied.
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March 2023 by Lin X.
I am experiencing a pretty bad back pain recently and checked on purple. Peter welcomed us and introduced all different kinds of mattresses to us. He was very thoughtful and professional. The price was reasonable plus there was a discount. I am currently waiting on the mattress and can't wait to give it a try.
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March 2023 by Nick Warmuth
Had a great experience shopping here for a new mattress. Cecilia and Sachiko were extremely knowledgeable about the purple technology (which I initially thought was a little gimmicky). In the end, we ended up not only purchasing a mattress but added a couple pillows too! Can’t recommend it enough now
