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July 2024 by Susan Smith
Shout out to Tyler! He packed my 47+ pounds of books, found the cheapest rate and then worked with me after I left the store to ensure my package was going to the right address (my fault completely).
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July 2024 by Ashling McEniff
My family have used this postal Annex for many years as it’s in our neighborhood but will be using a different location from now on.
I dropped off my Amazon and an ASOS return two weeks ago. My husband noticed that that our Amazon return was still pending drop off. After contacting the postal Annex as it had been two weeks, they told me our packages hadn’t been picked up yet - AFTER 2 WEEKS.
Sadly, my ASOS return went past the return window. I had to follow up about this situation several times and l was told I would receive a call back from a manager every time I called as the women on the phone couldn’t do anything about it, I never received a call back and it seems like they are just completely disregarding the fact that they just left my packages sitting for over 2 weeks not being sent out and probably longer had I not noticed. When I asked what could be done the lady on the phone told me I am more than welcome to pick up the package and take the package to a different store.
Zero customer service - avoid at all costs.
And in response to your reply, you really need to talk to your staff. I’ve been in contact with your store for two days and they told me that it is normal for packages to sit this long. Packages have sat there for 2 weeks not being picked…. For a city postal annex to take peoples mail and hold it that long especially without their knowledge is mind blowing!! My ASOS package went past the return window even though I dropped it off at your store over two weeks ago. I was told the manager was not in store yesterday, That’s why I would definitely be contacted today, which didn’t happen. It was just brushed the side. I have now lost money due to your business’s inability to do what it advertises.
I have added screenshots of June 3 when I dropped my packages off and emailed the labels to the store and also me contacting ASOS this evening where customer service are saying that the package was not dropped off until June 18. This is only after I called the store many times over 48 hours to figure out what was happening. I also attached the Amazon return that says it was returned on June 17, but that was after me contacting the store several times, had I waited for them to call me back it would’ve never even happened, It was just being ignored and I’m sure it would of sat for a lot longer
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April 2024 by Ghurki Arif
Excellent
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April 2024 by Freddie Evaristo
Fantastic place to get everything done! Mail your packages, get stamps, mailboxes, and much more.I’ve used their notary service and renewed my passport here as well.Friendly service and super convenient!
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February 2024 by Peter Pfau
This business is beyond excellent. The service is very professional and efficient. No matter how fragile or big the package is, the people here make sure that it gets to its destination safe and sound. We sent fragile glasses and heavy artwork -- everything arrived just fine and exactly on time. We have used this business for over 15 years, and we haven't ever been disappointed.
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November 2023 by Ahmad Aldilaijan
Helpful staff and great service!
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September 2023 by Axel Guyot
Lot of thanks for helping me finding enveloppes!!Postal annexe, you can also find postcards there
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August 2023 by First Name L.
I got a mailbox here because my ships mailbox isn't available to online sellers I shop at. The staff here are so friendly and respectful.
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July 2023 by Dina C.
If I could give this place 5 negative stars I would. Avoid this place and just go elsewhere. Staff member was extremely rude and impatient. I told her I had 2 packages with separate tracking but she kept cutting me off and saying "but there's only 1 tracking" and when I tried to show her the second tracking, she grew impatient and stormed off. Amazing professionalism, I've seen better at McDonald's . In addition, they didn't even know where the package was and then charged me $10 for UPS access point for 2 packages. No where did it state I was going to be charged for this on the merchant's site or in the email. For a family owned business, you'd think they'd treat their customers better.
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July 2023 by Shayla Huppertz (Harley)
The employees are awesome! I've never had a bad experience when I go and get my mail. Very friendly and helpful! Best customer service I've experienced in a while. Good job for keeping a professional and reliable private postal service store.?
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June 2023 by Shayla Huppertz (H.Q.)
The employees are awesome! I've never had a bad experience when I go and get my mail. Very friendly and helpful! Best customer service I've experienced in a while. Good job for keeping a professional and reliable private postal service store.?
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June 2023 by Serrated Banana
Great people and a fantastic place to do business!
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June 2023 by Jeremy A.
Thank you to Grace. I called with an emergency- she was the most friendly, professional, knowledgeable and understanding. Customer service like this is one of kind. Wanted to simply highlight this. Someone as efficient as Grace can't go unnoticed. Thank you so much. You deserve bonuses & raises. Keep up the outstanding customer service .
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May 2023 by Lana A.
I received a package from PostalAnnex+, and I couldn't be happier with their service. My cousin in WA sent me a brand new laptop through this shipping center, and I received it in a matter of hours that same day, in perfect condition without even the slightest scratch.I appreciated their attention to detail and commitment to providing high-quality service and I would highly recommend them to anyone looking for reliable and efficient package delivery services.
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March 2023 by Benjamin E.
Had to get my passport renewed, Grace at the postal annex was so helpful and made the entire process super easy!!! 100% coming back to this location. Love the people here!
