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April 2024 by M P.
I booked my dog several months ago for a hotel stay starting today and I got there with everything I was told to have. The way it was explained to me there was playtime for the dogs. Never at any time did they tell me the dogs do not get let out to go to the bathroom. My dog will not go to the bathroom inside because he is house trained. Even though they knew I was going to lose $600 on my plane ticket and miss my daughters best friend's wedding which is devastating to me. They refused to take my dog out so he could go to the bathroom and I did not even have 24 hours before my plane leaves tomorrow to try to find somewhere else to board him, because I just moved here. They were like oh sorry I guess it's just the people answering the phones. If they don't know, well they need to be trained, because they are the ones that you're booking with and they need to make it very clear that your dogs will not get to go outside and go to the bathroom. Any dog that is house trained does not go to the bathroom on the floor inside and for them to expect the dog to go to the bathroom on the floor and make the dog suffer knowing the dog will not go and will hold it is inhumane. They should be liable for my plane ticket, but they can never give me back my lost memories not see my family that I've not seen in years, and the wedding that I'm missing to see my second daughter getting married. I am just devastated, and they could've cared less. They did not even attempt to make any accommodations under the circumstances to help me. As far as I'm concerned, they should all be fired. Do not ever go there they turned another dog away before I even got there. They don't even know what they're doing. It's a horrible set up and they just had all of the dogs stuck behind a piece of glass in small rooms just running around in circles, they don't get outside. They're not taking them outside to go to the bathroom. They are forcing them to go inside on the floor and making the trained ones suffer unnecessarily, because they are simply put just lazy. There's no excuse for that, and they need to tell you before you book with them, not less than 24 hours when you arrive with your dog right before your flight. It did not phase them a bit that I was misled and now I'm going to miss the wedding, my family and my plane fare. They can never replace the time spent and memories lost which is 100 percent on them!
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March 2024 by Justin C.
Where to start... Amazing staff running the Doggy Day Camp. Today was Gracies 1st day attending & the experience so smooth. When I left Gracie there in the AM, the girl at the front desk, Jenn made sure that I had every bit of info needed so I could go about my day with zero worries. I knew Gracie was in great hands. I will be taking her to play 2-3 days a week from now on. The fact that there is an experienced employee inside the play room at ALL times is really comforting. Grace is small so it is nice knowing someone is there to keep things in order, just in case a hound decides to get sideways. Apparently Grace vomited a little bile, which was very likely due to being nervous. But I love that they didn't call me, because that would have only stressed me out. it is obvious there are seasoned employees working within the pet hotel/daycamp. And no, this isn't a paid ad. haha. I just am thoroughly impressed and wanted to do an equally thorough job writing this review. They deserve it.
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March 2024 by Hudson S.
Impossible to find walked around for half an hour and just left terrible experience Map directions are misleading
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March 2024 by david mopsik
I just want to mention this gentleman he was very professional, and took the time to take care of my Chihuahua. Adan has been working on Coco for about a year and just wanted to give a big shout out. He's a hard-working gentleman and it shows he likes what he does. Thank you, PetSmart Salon
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February 2024 by Tora I.
I really don't like giving 1 reviews but I've been to this PetSmart on many occasions and it's the same disappointing experience every time. Employees here are so lethargic that it's pathetic. If you don't want to work, go home. I visited this store about a month ago and asked if they carried Letter Genie refills and the cashier looked at me like I was from another planet. I literally had to speak and enunciate each word like I was speaking to a 2-year old. No, they didn't have them. Today, I needed kitty litter. Two bags of scented (no thanks but I don't like floral smelling cat waste) and another bag in the black wrapper. I asked the employee if he worked the area and he said no, but would try to help. I asked about the Dr. Elsey's Ultra Unscented litter in the dark blue bag and he said "Yeah, there's none out here." I'm saying to myself, "Yeah ... I'm kinda aware and that's why I asked you." ... but politely asked if they have any stock in the back. Instead of checking he said, I doubt it. I thought about leaving my cart in the aisle but thought that might be too much like work to them so I went back to retrieve it and roll it back to the front of the store. It's really bad that most of the employees act like they could give two 's about working and helping the customer. Now off to find some kitty litter in a nearby area and maybe someone who thinks customer service skills are important. I mean, he could have checked to see if they had any in stock. I wouldn't have minded waiting. But again, too much like work. PS. I'm not a b¡t€h¥ person, I'm a person too. I'm also someone who used to work in the business and was taught to help the customer so they would repeat their business and refer business to your store. That's how you keep stores open.
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February 2024 by Nils-Erik Rundquist
Homey working the front this morning was a total G. Thank you for the help ?
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February 2024 by G P
Always great service by PetSmart staff! Our visit to the Torrey Pines location was no different. Thank You PetSmart team!
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February 2024 by Natalie Graber
Lots of selection to choose from.
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January 2024 by Omar Medina
I picked my pup from boarding and she was sick for the rest of the day, whomever was feeding her must have given her the wrong food. We made sure to pack her the correct food but she was given something that made her sick. She was lethargic when I brought her home. I believe they must of given her something to calm her down (sedatives) because they couldn't handle the amount of animals they were boarding on new years eve.
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January 2024 by Eddie Baldwin
I had my dog stay with the pet hotel and just not a good experience. My dog came out instantly drank over a half gallon of water. And she ate right away after getting back food that I had left them to feed her. On top of that she gets out goes to the bathroom and now she has blood in her stool… don’t go here
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January 2024 by Lea Rae Dowell
Kind of pricy but they have everything
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December 2023 by Bryan Stanton
I went into buy fish and the told me they would not sale me two different types of fish, Community and Semi aggressive cause they are worried about the fish. So what about the over 30 fish that were dead still in the tanks the over grown algae and the fish with disease all over them. I have been tending fish longer then PetSmart has even been around and longer then most of there employees have been alive. If you truly cared about the fish you would take better care of them in your store.I was taking them to a well maintained fish tank that already has the same fish in the tank that you refused to sell me living way better then the conditions they live in your store. Hypocrites .
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December 2023 by Shawn Acorn (Travel with the Acorns)
Best grooming location for your furry friend. We travel often and this location in La Jolla has the best grooming service!
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November 2023 by Carrie Fasel
This location in particular has a lot more inventory and a separate vet service within. We rely on them for rx food, litter, treats, toys, and other supplies including tropical fish tank items. We get our cat's claws trimmed at the PB location since it's closer. Staff is nice. Just make sure that if you have an online prescription order you give it 7 to 10 days because prescriptions are going through corporate now. And if you're picking up for a partner make sure they list you as the pickup person to make things easier.
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November 2023 by Tony Neumeyer
Friendly helpful staff. I help direct me to exactly what I needed so my visit was short and sweet.
