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March 2024 by Martina G.
If I could, I'd give this place a half-star rating. The grooming department's customer service is beyond disappointing. The groomers scheduled for the morning shifts are consistently tardy. If punctuality and adherence to a schedule are important to you, avoid booking an 8 AM appointment at all costs. Their lackadaisical approach and disregard for timeliness are frustrating. When I reached out to inquire about my dog's remaining wait time (owing to their lateness), their response was marked with attitude. This experience is a clear indication that I won't be returning. I refuse to spend my hard-earned money at an establishment that treats its customers with such disrespect.
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February 2024 by Misty R.
Great customer service. My senior dog loves his visits too! The staff always say hi & give him a treat.
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February 2024 by Lia W.
Worst location for grooming ever !!!! The staff is rude and indifferent. I've tried coming in three times for a basic nail trim and it's like it's such an inconvenience for them when there are ZERO customers at the times I went and I kept getting excuses of why they couldn't do her nail trim at that time and to come back in an hour or later in day. So I then booked an appointment online for this morning 8am to not be turned away and they once again turned me away because they said they don't trim nails till after 9:30am !??? So today was the 4th time being turned away just to try and get a nail trim. Crazy!! I will let everyone know how rude and disgusting this place is to their customers! I would give negative stars if I could
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February 2024 by Steve Eagar
I really enjoy coming here for my Chihuahua. She is calm even when upto the moments leading to her nail trim then goes nuts (notes by staff must have 2 technicians handle for appointments) and as soon the trim is complete she is calm again. The staff are the best when dealing with, even when short staffed, pets who require their services. I have never made a scheduled appointment here (my own laziness I guess) but even when short in staff, never have been turned away (hopefully with this posting I'm not jinxed - fingers crossed) and they're as efficient as they are experienced and quickly handle difficulties with my little one. To the staff: thank you so much for all the dedication to this profession and loyalty to this store I love the location and the condition plus convenience of travel time. Store is always clean and impeccable and you all make a great effort to be available for questions or concerns. Thank you for your help and hard work! Hope you stay put among your competitors.
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February 2024 by MOBA Gaming NYC
Awesome.
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January 2024 by Jovita Schilling
The best service ever with Liz. Best gromm ?
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January 2024 by alexis p
I had an appt for my dog with Michelle T. My dog has a cherry eye which causes his eye to be dry and therefore he gets a little white mucus which is not an infection. My vet has done an exam and says it’s just dry eye that comes naturally with dogs that have cherry eye. This lady did not allow me to check in my dog and I have brought him here plenty times before with no issues. Zero stars for her on this. Shame on her. Good thing karma exists.
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January 2024 by Alannah Sinclaire
We just started getting our dog groomed at Pet Smart in MV - before we had only had his nails shortened. These last two times we have had a full wash and cut and are very happy with "Andrea's" gentle expertise with our 'fur-baby' - we will be back for more!
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December 2023 by Melanie Peterson
All three registers were open and the staff was efficient. It's a small store; fine for picking up pet supplies.
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November 2023 by Fernando R.
I truly love this pet store! I bought some Parakeets (Budgies) from this store and my gosh they were so cute!! I truly love this place because I love animals so much! This is like a happy place where you can shop for stuff for your pets and at the same time bring them inside the store I highly recommend this store! Customer service is great as well!
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November 2023 by Dusstin Butterworth
This Petco is very conveniently located and very organized! They take great care of the animals that are for sale aswell!! The fish tanks are clean, and the enclosures clean as well! The staff are always very nice, and it's super easy to find stuff in this store with the signs they have placed above each section! Thank you, PetSmart, for the awesome service!
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November 2023 by Diane Hicks
I really love taking my adorable little Diva girl to get groomed here. Let me tell you, my groomer is absolutely the best! She knows exactly how to make my precious fur baby look absolutely fabulous. After she's done, my little one's hair is bouncing and blowing in the wind. It's just perfect!
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November 2023 by Randy Metz
I've had nothing but great experience taking my dog Tanner to get groomed V is always so nice and warm and Tanner just adores her thank you V you're the best.
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November 2023 by Edward Owens
Love it
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November 2023 by E Lopez
Great experience to go shopping with your pet
