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June 2024 by Trisha
Like the dysfunctional cousin of the Point Loma O'Reilly's we love so much. It was apparent that they were in too m7ch of a siesta mode to be bothered. Not a single other customer except me.
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May 2024 by Irma Miranda
I went to O’ Reilly on University ave location for rear break pads for my Camry and the employee by the name of David gave me front brake pads ?♀️he asked me for my plates my car information and so many questions for him to mess up and make me drive back to return them!!
This place experience wise and costumer service really sucks!!!
I think Google is more reliable than these dumb guys that don’t know what they are doing. I want to add I went back and got the refund for my wrong break pads and got another set of pads that again are not the correct ones ?♀️ Oh lord!! I seriously don’t think these folks are taking their job serious.
Shout out to the O’Reilly in Vista on Santa Fe the gentle man by the name Jorge was awesome he took care of the second return and explained to me the importance of having a costumer satisfaction is part of his job. He finally gave me the correct rear break pads and was very helpful.
Please note before posting this review I called University O’Reilly store, and the same David guy answered with a laughing voice. stating there was no manager to speak to and that I could go and return the parts I heard no apology nor was at all taking responsibility to at least make it up for his 2nd mistake providing the wrong items.
Hopefully this review helps other customers to avoid the inconvenience of returning parts and loss of time on top of having a bad experience.
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April 2024 by Diago Fuller
Great assistance.
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March 2024 by Laura R.
Came in 3/21 at 8:30pm girl at the front desk was so lazy she said " it's going to take an hour to test the battery." We ended up leaving cause she didn't want to work
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March 2024 by LANCE NOLING
Very friendly and helpful with nearly a waite.Prices are reasonable and weekly sales. You don't leave with what you went for,you end up getting cool things to make your life a bit better. Five stars fer sure.
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March 2024 by Pablo Villegas
Terrible service, extreme disappointing. Apparently free windshield wiper installation with purchase only if you come before 6pm and the person at the counter isn't feeling lazy. There was nobody else in the store and I was just looking for someone with experience to help me install my windshield wipers since it was a new car but apparently I went to the wrong place.
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November 2023 by Jesus Herrera
These are the most laziest individuals I have encountered running a business. Why would they reject changing a German car battery? This is absurd. Please save yourself time and DO NOT consider coming here. I have never experienced this low customer service. Do not come here.
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November 2023 by Nick Geraci
Oil change no problem do it here great price for oil.
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November 2023 by Edward Owens
Have to pay shipping for special orders.No good
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November 2023 by Jesus H.
Wow... the laziest people I have ever encountered here. Please save yourself some time and DO NOT come here. These people are total garbage. This fat kid with curly hair can't change a battery because he doesn't have tools? Get out of here. Highly do not recommend this place. The picture attached is of me sitting in front of their business while they refuse to change my battery because I have a German car. This is absurd. Do not come here.
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October 2023 by Luis L.
All those reviews stating that the staff are rude are very true. The bald dude is not patient with customers that are not familiar with automotive parts, and he is really impatient with individuals that struggle to speak English. The only respectable worker is the young adult with curly hair. Also, they make YOU pour the used oil in the back. Might as well make you clock in since you're putting in the work.
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August 2023 by Gary N.
Looking to replace my old shift knob handle, I did some research online and it seems they have some in stock at this location, so I came in and found everything available. Also the employees were very helpful, they will tell you which one will fit my car, also they could assist you with installation if you struggling like me, I almost thought I had to return the item, now I have a magnum 44 shift knob in my car, way cool.
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August 2023 by izdank
The worker Alejandro told me I could not return my part, even though it was brand new, stating that it look used but that’s exactly how I got it from the store initially avoid this store. I’ll never be back.
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July 2023 by Belinda A.
My oil light come on as I was driving. This was the closest auto parts store to my house. I was driving like a maniac to get here before 9:00pm. Arrived at 8:57pm and they wouldn't unlock the door because they “close at 9:00pm.” Ok well are there other locations open late. “No. We all close at 9:00pm.” Which was a LIE because now I am at a location down the street that stays open till 10:00pm. I was desperate. It would of been nice for them to let me buy oil so my car engine didn’t explode or something. Listen, as someone who has worked customer service, I am well aware that when folks work late and are tired, they lock up early and want to go home. I get it. But if you say you close at 9:00pm, then I expect you to stay open till 9:00pm. Lame. Will never come here again.
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July 2023 by Fern Preciado (Big Fern loc)
Great place always have your part good customer service
