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March 2024 by Shawna L
What has happened to this place?! I went to 5 different departments and only TWO employees acknowledged my presence. I used to work at Nordstrom in 09 and boy, that was one of the first things we were taught, always acknowledge and help the customer. I’m sticking to online shopping.
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March 2024 by Tiff C
The whole store is so rude. Joseph in accessories was especially rude. He was judgmental, didn’t give me the time of day and said Nordstrom had changed their return policy to 30 days?? Ew, this is the whole reason I typically only shop online.
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March 2024 by b rochman
The luxury of Macy's, but it must be renewed
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February 2024 by Kim March
The sales associates are always friendly and really to help my shopping experience a delight
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February 2024 by Francesca Visaggio
No plus sizes and cafe has everything pre-prepared. If you have food allergies, I don't recommend coming here.
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February 2024 by Angelica Correa
It has some good things that are somewhat expensive and the staff service is more or less very curt
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February 2024 by Paulo Genghini
A shopping mall with several stores and a wide variety of products.
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February 2024 by Brie Hofeling
Rough! We came in visiting from another state. We spent a lot of time in men’s shoes, men’s clothing, and women’s active. In the men’s departments, there were lots of employees standing talking to each other and we didn’t get greeted or helped once. No one even cared we were looking for items. We felt frustrated by that. In women’s active, what seemed like a manager was on the phone with likely a finicky customer, but she spent the entire time we were searching and ready to buy and jacket on the phone with her back turned from customers. She waved her hands in frustration when the customer before us got in line so after waiting behind a customer for help, after 10 min we went to beauty to get help. Beauty (fragrances, women’s) went above and beyond to help us. And a lady in kids was the most kind to us, helping us find what we were looking for, greeting us right away, and was very kind. Thank you to beauty and kids, and please talk to your staff in men’s shoes, men’s clothing. To greet customers, especially if they’re on the floor for a while looking for items.
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February 2024 by Alicia PAZ
I like going to this place. In perfumery. I find free samples.
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February 2024 by Michel Massé
Typical Nordstrom in the very nice Fashion Valley mall.Good quality, excellent service, as expected.
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February 2024 by Martha Sanchez
I love everything they have.
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February 2024 by Preet Srivastava
a woman named Vanessa at the bobby brown counter , made my day
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December 2023 by Lina Alazzawi
Disappointing Payment Processing Experience at NordstromI recently had an unfortunate experience at Nordstrom that I feel compelled to share. It pertains to an error in payment processing that has left me frustrated and dissatisfied with the level of customer service provided.During my visit to the store on [10/15/2023], I made a cash payment of $900 for my Nordstrom Credit Card. Additionally, I handed over an extra $100 to be included in the same transaction. Unfortunately, the cashier at the register made an error and only recorded the $900 payment, completely disregarding the additional $100.Realizing the mistake later upon reviewing my statement, I made several attempts to contact Nordstrom's customer service for assistance. However, to my dismay, I encountered a lack of responsiveness, unfulfilled promises of callbacks, and even accusations that I had made an error.I want to clarify that the cashier did not return the $100, as your representatives suggested. The amount was never entered into the system, resulting in an unjust loss on my end.This incident has left me disappointed, especially considering Nordstrom's reputation for exceptional customer service. As a loyal customer, I have always appreciated the attention to detail and professionalism demonstrated by Nordstrom employees. However, this experience has tarnished my perception of the brand.I kindly request that Nordstrom promptly investigate and rectify this matter. It is vital to address the error, acknowledge the mistake made, and refund the missing $100. Furthermore, I urge Nordstrom to reevaluate its customer service procedures and training to ensure that similar incidents are handled more efficiently and respectfully in the future.I hope that by sharing my experience, Nordstrom will take the necessary steps to address the issue and uphold its commitment to customer satisfaction.I regret to inform you that due to this disappointing experience and the subsequent lack of satisfactory resolution, I have made the decision never to make a purchase at Nordstrom again. This incident has eroded my trust in the brand, and I cannot justify continuing to support a company that fails to prioritize its customers' concerns and provide adequate customer service.I hope Nordstrom takes this feedback seriously and uses it as an opportunity for improvement. It is crucial for businesses to understand the impact that negative experiences can have on customer loyalty and future sales.
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December 2023 by donny blaze
Love Nordstrom ! I always find nice clothes here. From socks, to sport coats, even ties. I really enjoy shopping here, and the customer service is really good too.
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December 2023 by connie bea
Nordys still has the spirit and class of years ago. Beautifully decorated for the holidays. The outdoor area of the Fashion ValleyMall had NO decorations at all, (with the exception of a very small Santa hut). Very strange and disappointing.