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March 2024 by Swaila Cannon
I've noticed that every time I visited this branch to make a deposit, the tellers are encouraging me to make my deposits online or at the ATM. If you do not want me at your branch change the policy. This is the only branch that continues to promote STOP COMING HERE! Today was it for me. I am done with this location.
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February 2024 by Mary M.
Im going to leave one star for the friendly security guard and the lady that is right at the front, beside that, I would’ve been here giving negative stars.I have been at this location 2 times because is closer to my work place, the two times I have been here is to deposit my paycheck, I have been a member for the past 14 yrs, and the teller an Asian lady With teller ID280 she has been the teller that has helped me the two times I have been there and she has been sooo rude both times, that makes me want to just close my accounts and never go back to NF again, is so disappointing that as members we have to deal with that type of customer service, even more after so many years and as military members. I asked her like two questions and both times I wasn’t done articulating my sentence, my question when she was cutting me off with a NO!!, NO!! she is rude, she doesn’t provide information and acts like if we are there just to make her life difficult.
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January 2024 by Jade Rose
Rude staff. Poor customer service.
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December 2023 by Vicky Rocha-Thomas
Great customer service employees are very helpful and nice
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October 2023 by Cinthia Mei Gonzalez
I came to this location 9/16/2023 and the person that helped me made me feel discriminated the way he was treating me. I decide to leave, he checked for my id like 100 times and asked if i was a member like 30 times. I wanted to get a car loan and he didn’t even start the application he told me i might get declined, without even running my credit. Such a bad experience and i left the facility crying.
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October 2023 by My Business
I came into this branch today about 11 AM. I was immediately greeted by the front greeter. I waited in line, maybe two minutes if that then I was taken care of by banker Alan, he was absolutely phenomenal. My time spent with him felt very personal as if I’ve known him for ever he was very knowledgeable, friendly and helpful. Thanks Alan for being super awesome.- Mrs Williams
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September 2023 by Morgan Brownlee
Had such a great experience with Gianna helping out my whole family with our savings bonds. She was so friendly and helpful and patient, even on a busy weekend. Thanks again!
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July 2023 by tammy Dean
As a busy realtor it is important for me to have access to financial services that are prompt and professional !! NFCU is the best!
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June 2023 by KimThuy CNguyen
Bad customer service
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June 2023 by Adolfo R. Mercado
I was able to use the ATM to withdraw, but the human teller inside refused to break down the bills from the ATM. Smugly informing me of their policy, I still don’t understand why they decided to not break a 20 into fives unless you’re a member.
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June 2023 by Michael Williamson
Worst Navy Federal experience ever. I am DONE with Navy Federal because of their incompetence and stupidity to do something so simple and failing at it.I'd be willing to go with any bank out there at this point because I'm confident the worst banks could out perform there stupidity.
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June 2023 by M M
Horrible customer service. The security is is so lazy and rude. Bad service they need to be educated about customerWe service. Not friendly atmosphere.
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May 2023 by Amy Chapman
Destiny was amazing! This awesome woman greeted me when I came in with a warm smile. She helped a customer who popped over with a quick question and attended right back to me. Her customer service was beautiful. I was in and out of there in under 10 minutes. I was Closing and opening new account. I really appreciate your accurate time management in waiting for my new card. I love coming into Navy federal and now it shows for the customer service. Thank you Destiny
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May 2023 by SOFIA DANA SANTELICES (IAMSODAMSUPERB)
I Thank you for delivering great customer service Allen and to Bank Manager.
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April 2023 by Stephanie Selevitch
Friendly staff. There is usually a wait.
