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April 2024 by Delta C.
My all time favorite Navy exchange, great selection of items, customer service is always stellar. The items are well priced and worth every penny.
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April 2024 by Ashley C.
Don't go to their jewelry department. Horrible service. My husband bought my wedding ring here & they told us to give it 6-8 weeks. 3 months passed & I never got my ring bc they never place the order. They try to make it better by telling us that they'll give us 5% back refund & when we went to get the refund they say the manager isn't there to do it. Like wtf??? Why didn't they tell us this beforehand so we can't stop wasting our time here. Terrible service
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January 2024 by Ria R.
It's always a pleasure shopping at the NEX! It's very clean, staff are always friendly and the shelves are always fully!
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January 2024 by Jk U.
The Prices & Policy is HORRIBLE! Shop somewhere else where you won't feel robbed, Tax Free smh.
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January 2024 by A. A. Davis
Very lousy and bad service. Certainly no one provides phone assistance, customer services, or anything else no more! Absolutely customer service things was done much better back during my the good ol 1980’s - 90’s. Although y’all are getting paid twice as much and doing less work. How terrible and how sad is business nowadays. ?
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December 2023 by Steven Boysan Kane
Haven’t been here in years! Now that my daughter is an officer, my wife and I tagged along with her to help her with her Christmas shopping. Awesome deals for our service men and women and their families. Good service too.
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December 2023 by Steve Y.
Haven't been here in years! Now that my daughter is an officer, my wife and I tagged along with her to help her with her Christmas shopping. Awesome deals for our service men and women and their families. Good service too.
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December 2023 by Norman R.
One of my go to locations for making purchases during the holiday season. Great value, on name brand items, and absence of local tariffs. Customer service is always great; the experience is always streamlined; and environment is extremely organized and tidy. The ability to show is a huge benefit. Thank you.
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July 2023 by Daniel Conley
I feel like this store only serves retired dependent wives that have lame taste in clothes and jewelry. Also they have a charge point charger but it is in the back and half the time it is broken.
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July 2023 by Christine B.
The quality of merchandise at the navy and marine corps exchanges has declined significantly over the past few years ... I focus on women's clothing. They used to have a lot of top quality fashions - good labels - Now the clothing I see is quite poor quality - Some exceptions are ladies handbags have a great selection- Sometimes pretty good shoes - especially running shoes etc
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April 2023 by Ana Wheeler
USELESS Employees have no customer service skills, more worried about if i payed for a water bottle i brought in, rather than provide good customer service. More worried about chit chatting to eachother and talking about customers. Not a friendly face in sight, seemed rushed to get to the next customer before they are even finished with you. Unprepared, unfriendly, ignorant and rude. I wouldn't go out of my way to shop here. Worst exchange I have been to. Of all the times I have shopped here not a single one was even close to good.
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March 2023 by Zyvee Rodrigo
5 stars for Customer Service. I bought a bike today but I dont know how to assemble the bike so they offered to assemble it for me. Thanks to Gabriela and Jovin you guys are awesome.
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January 2023 by Theodore Roosevelt Deckard Jr.
The staff here were very helpful and friendly. Was able to find the TP Link wifi extender for a reasonable price and the checkout counter. I was given a five percent discount for using the military star card there for the first time. The store was very clean and very well stocked.
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January 2023 by Zachary D.
This NEX is nice and the people are relatively nice. This is mainly about their prices/policy. I grew up in the military. It used to be their policy to serve those that serve us offering name brand products at low prices. That is still their slogan but it couldn't be more further from the truth. You don't pay tax, but they hike the prices so high that you never or rarely get a deal. People drive a distance to get deals here and they should shop in their local area because they usually have better or competitive prices. Sorry to say but these places are in it for money/profit. Not to serve active duty/vets. Not at all.
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December 2022 by Karen Fisher
Navy Exchange main San Diego, CA. On 10/12/22, around 1300, I met with manager Steve. I had made purchases that I found out had some discrepancies in advertised prices. He was extremely helpful, patient, kind and willing to take the time to explain what happen. He represented excellent customer service and knew the store policies and procedures.Rieshone also assisted me. She was efficient, smiles, patient and knowledgeable. Thank you both.
