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September 2023 by Hugo Pasos
Cheap phones, bad service, staff is forced to sell.
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September 2023 by Albert Mlpls
The people that work here will get all your information including you social security #, sign things under your name without your consent to activate a free phone. Activate a phone under your name and then tell you that you did not qualify for the program when you actually did so they can sell the active device that they activated under your name using your private information to some random guy on the street for their own greed. They sell them for $200 up to $500 due to unlimited data and service for a whole year. A guy did this with his supervisor next to him, and she did not even bothered. I forgot her name but she looked pretty inocent, her name starded with a D, I belive. She clearly knew what was going on. Shame on this company.
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March 2023 by Lupita Aldape
Good service
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November 2022 by Steven Singer
Great place to work!
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April 2021 by Lola619 Sanchez
Great Phone service they have great phones and cheap I bought my phone there I love the phone I got that I had to back and get my daughter one she into taking pic and she loves the way pic come out
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March 2020 by Maribel Trujillo
Great customer service, my cellphone line works perfectly in the U.S and in Mexico for only $25 and I didn't have to get in to a contract. I brought my own phone also.
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February 2020 by Eduardo V.
Terrible attitude and service from a guy named ernesto. He feels he's a hot shot and defies customers with a "nothing can't be done even if you were told otherwise at 611 customer service and your stupid" and even keeps the "what age you gonna do about it?" look. Made me want to punch him in the face. I said "that's what I was told at customer service" and he responds "I don't know who you talked to but can't be done. Call them again!"
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December 2019 by Miguel Pena
I bought an iPhone charger from them and it only worked for a week. Great location to bad the quality of the products don’t match it’s convenience.
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December 2019 by Ismael Garcia
Good options
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December 2019 by Dolores Sanchez
Great service
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August 2019 by Anahi cazares
(Translated by Google) Good company
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July 2019 by Victor C.
The worst kind of experience I would wish to someone. When I came in to replace the screen protector on my newly purchased phone I was denied as I didn't had the old protector with me. Upon giving me the runaround of the manager not been there 2 today I called tmobile directly. Not only I was told by a tmobile representative that that was wrong, but that they will follow up as this malitious activity was reported previously. I visited another branch in my area and they checked my ID had my screen protector replaced without any out of pocket expenses as I was covered, but was told to be aware. I'm a very satisfied tmobile customer, but not satisfied with the experience at this branch and hope something is done to correct this issue and preventing from happening again. Update: I sought for the manager, but was given the runaround 3 times. First I was told that he stepped out for 15 minutes and needed to wait. Second time I asked for the manager and was yet again told that the policy included that i needed the previous screen protector in order to get a replacement and that the manager would tell me the same thing. That was yet, another excuse to not have the manager see me. I came back again, once I was told by a tmobile rep @611 that that's not true. I came back to the store to see the manager and this time I was told that he stepped out for 45 minutes and i reffered the info at that time to the representative as he was hearing me and waiting on the line. I was told to visit another closest store and I did which solved my problems within 15 minutes of entering the store. I really hope this doesn't happen again to anyone
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June 2019 by Olga Molina
Great associates, very helpful.
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May 2019 by George Perez
Wow would of never thought the lots of people would even come here and I’m glad I’m not the only one that feels the same way about this place
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May 2019 by Juan Matta
Rude, unhelpful and knew very little about the products and even less about the plans and offers that had been on TV and radio commercials. (I knew more than they did!) Also I would have given zero stars, but you have to give at least one.
