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April 2024 by Jim B.
Brought my mini schnauzer in for a Rabies shot - she is a bit touchy - went well, looking forward to next checkup with my other rescue dogs - may be my new vet.
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March 2024 by Poca Hontas
Don't waste your money!!! MPH's surgeon REFUSED to do surgery to remove a tumor on my dog unless I spent an extra $260 on a procedure that was NOT necessary. Obviously, they care about money more than your pet. They actually told me, via voice mail, to find another veterinarian if I didn't want to follow their steps. Unbelievable!!!Go to the San Diego Humane Society's Community Veterinary Program instead. Their exam fee is only $40.The San Diego Humane Society's Care program took my dog's case and they are doing his surgery today (Feb 2, 2024) to remove the tumor at a fraction of the price of regular veterinarians and the pathology fee is only $150
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October 2023 by Victor C.
The Vets and Nurses are awesome. The office staff however were very rude and not helpful. Very unorganized as well. We have provided the office staff with our insurance information several times but never seem to have it in their system at each visit. Based on the horrible customer service we have experienced we will be taking our corgi to another vet. It's unfortunate as I really like the Vet and Nurses.
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October 2023 by Rosa gabriela Zapata rangel
I don't know...but I would like to know if they have low-cost sterilizations and if they guarantee that my kitten will come out of there well.
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September 2023 by Captain Lasher
Dr. Steib and the team have been treating our cat for over nine years. I have zero, zero complaints about their services, professionalism, and care. The only time I have ever reached out to a different veterinarian clinic was during a holiday in an emergency situation (my cat was attacked, on my property, by a dog).
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July 2023 by Mark F.
Mattie joined our immediate family when Dad passed, and these caring people have been keeping her healthy for most of her time with us. When her ears were acting up, they fixed them. Her eyes started to go and they helped with those too. Finally, today, they helped us put her to rest. This wasn't just any goodbye. We were given a respectful, patient, kind, and loving, environment to deal with the worst day in a pet owner's life. We are very appreciative of that. We're also thankful for all their support and advice over the years. This really is a case where five stars are simply not enough!
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July 2023 by Joel Bowman
We have been taking our cats to Morena Pet Hospital for over a decade and have received the best care possible for them. Dr. Steib and staff are incredibly skilled and caring.We give our experience 10 on a scale of 5
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June 2023 by Raine S.
I've been taking my pets here for a decade and have noticed that customer service has really declined over the past few years. The veterinarians themselves are still incredible, but there has been numerous hostile experiences from the front desk/vet assistants that has left me feeling bullied after my last few interactions. When I called to leave a message for the vet, the staff who answered (Marcy/Marcie) was rude and argumentative, claiming that my observations were wrong, along with trying to advise me differently than what the vet and I had spoken about during my visit. Thankfully a message was still left for the vet and she resolved what Marcy was trying to refuse. It's not her place at all to make those kinds of decisions or comments, just take the message. It's between the client and vet. I also accidentally handed the paperwork over one visit without the clipboard and the woman taking paperwork snapped at me as if I wanted to steal the clipboard. Give me a break, it was an absent minded thing. They also don't work with you to connect with other pharmacies for more affordable meds or price match as I've heard other vets with do no problem. I will most likely be looking for a new vet in the future. A huge shame, because this place used to be five star and I used to feel warmth and compassion from the entire team.
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April 2023 by Anda Willett
We LOVE Morena Pet Hospital with Dr. Steib! Otis and Penny have been going there for over a decade. Otis was diagnosed this time last year with a long-term, eventually terminal illness, which ended up being extremely complex. Through rounds of visits, top-notch care, and the team approach, Otis has surpassed multiple expectations and thriving today. While he's still terminal, he's happy, energetic, and loving life.The team there listens, validates concerns, is progressive in their approach, and does not try unnecessary costly procedures when it is not necessary. I don't trust Otis and Penny's care without the guidance of Dr. Steib and the Morena Pet Hospital team. They are patient, kind, and knowledgeable every day, especially in high stress, surprising scenarios.
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April 2023 by Wendy Prophet
I wouldn’t take my Westie Napoleon anywhere else. I implicitly trust Dr. Steib & Dr. Moore with his health and wellness. Marcy at the front desk is so friendly, kind and compassionate. The whole staff always makes me feel welcome and they’re so sweet to Napoleon. They are a fear free facility and do everything they can to make your pet feel less anxiety and fear. Napoleon is 16 (turning 17 at the end of this month) and Dr. Steib has helped me keep him healthy and comfortable. She has such a depth of knowledge & caring. It really comes through in how thorough she is when she calls with test results or new ideas for treatments. I appreciate this pet hospital/vet clinic so very much. Thank you for taking such wonderful care of Napoleon!
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April 2023 by Anda W.
We LOVE Morena Pet Hospital with Dr. Steib! Otis and Penny have been going there for over a decade. Otis was diagnosed this time last year with a long-term, eventually terminal illness, which ended up being extremely complex. Through rounds of visits, top-notch care, and the team approach, Otis has surpassed multiple expectations and thriving today. While he's still terminal, he's happy, energetic, and loving life. The team there listens, validates concerns, is progressive in their approach, and does not try unnecessary costly procedures when it is not necessary. I don't trust Otis and Penny's care without the guidance of Dr. Steib and the Morena Pet Hospital team. They are patient, kind, and knowledgeable every day, especially in high stress, surprising scenarios.
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February 2023 by Elley B.
I've been bringing my dog here for a couple of years now, and they've been so patient and kind when he feels anxious! The drop off exam process is straightforward and convenient, and we usually are able to schedule appointments with ease!
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February 2023 by Jasmin E.
Dr. Stieb and her team are the best. They care so much about the pets they take care of. They have so much compassion and love for every pet and their owners. I traveled two hours one way for her to see my two dogs for complete exam and dental care. I do not trust many veterinarians with general anesthesia. Unfortunately I have had some bad experiences with my pets. I trust her so I don't mind the drive. Thank you so much for being the best at all you do. I highly recommend Dr. Stieb and her team. Everyone is so professional and the manager is superb.
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January 2023 by Angela P.
The vets and assistants here are absolutely amazing. They definitely treat your pet like one of their own. I feel like my pets are in great care when they are here.The problem is getting past the front desk. There is a huge disconnect between the front office and back office as far as bedside manner and costumer service is concerned. The front office/reception is extremely kurt and rude, not a reflection at all of what goes on in the back. If you can get through the process of making an appointment without wanting to hang up on the front office reception, you can be rest assured your pet will be well taken care of. However, my experiences so far with the front office are making me want to look elsewhere where my pets can get the same level of care and I don't have to deal with a rude person just to make an appointment. Seriously, seems like every time I call, she's having a bad day.
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October 2022 by Jill W.
I had an excellent first visit with Dr. Steib and her assistant Kyle with my cat suffering from fight or flight excess. Mimi, my cat , melted into Kyle's gentle Care! dr. steib communicated clearly her astute diagnostic impressions. I feel completely at ease with both of them taking care of my Mimi ...and therefore me. I highly recommend Dr.Steib at Morena Pet hospital.... staff is excellent also!
