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June 2024 by Maria Rascon
The new owners think we are dumb.
A free low end phone not advanced 4G costs 155$ out the door or less. These idiots try to charge me 300$ for a free phone? And plus they don’t offer receipt. They said they would email me when they didn’t even ask for my email. Second, I have friends who work at metro and they have told me these people are scams! Glad I decided to say no to the guy and he got mad cause he said he already set up the account when I didn’t ask him, they about to get SUED for misinformation and fraud…
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May 2024 by Darianne van Heerden
I honestly would have given no stars if I could , I went there simply to pay my husband's phone line , there was no basic customer service ( greeting or how can I help asked ) apparently there were changes made to their policy which also changed the prices somehow . Let's just say that there were a few issues with this experience including her telling me I could not pay my husband's phone line without him present again ( kinda hard when he works 12 hour shifts everyday and this store has crappy hours of operation . On top of that paying a $60 phone line and being told I need to get change for $100 because they don't have any change ( $40 , they don't have that , really ) .Among other issues with the lady supposedly helping me what really topped the cake was her telling me once I was done paying that " i could at least be happy " . Regardless of all the previous issues and how you expect me to be happy about that the nerve and attitude of this woman was disrespectful and this will be the last month a pay for this phone line I will be switching my husband's phone . Has to be the worst store I've dealt with .
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January 2024 by Abby Ramirez
Before heading to the store I had called MetroPcs with Verizon on the line so we could transfer our lines.We couldn’t remember what the pin was for our account and we had asked what my options were now since we couldn’t remember the pin.Customer Service stated as long as we had an ID and the ownership of the account matches we could stop by any location who can assist us from there so we could access the pin.My boyfriend and I went stop by this location and Lucy who’s been with MetroPcs for 2years was assisting us.Our request was to retrieve the Pin from our Account so we can do a transfer to Verizon.She stated that she could not help us if we did not help the pin.I explained to her that I was just on the phone less than 10mins ago before we head to the location.She proceeded to do her protocol which was called her Support. While she called her support; I proceed to call Verizon to do a 3 way again.Lucy was able to get Rome on the line and Rome informed me the same answer that we couldn’t not get access to the account if we did not have the pin.I informed Rome the process of what was going on because Lucy did not explain it well.Unfortunately Rome also gave me a hard time. Once Lucy got off the phone she began to have this big ole smile thinking it was funny about giving me a hard time.My boyfriend and I walked outside as I still waited on the phone with Verizon to get MetroPcs on the line.About 5 mins proceed and I was able to get MetroPcs on the line with Verizon.Explained my situation and they informed me what Lucy and Rome were doing was wrong.I proceeded to walk back into the store and informed Lucy that MetroPcs customer service wished to speak with her.She instantly went off on MetroPcs customer service stating I don’t care who this is. I told this lady that I can’t help her and you are not my boss. Lucy began to pace back and forth yelling while blowing balloons.Then I then asked customer service what should I do now and then they asked if someone else was there. I informed them that yes someone was there but in the back. As I had saw her come out asking Lucy questions.I asked Lucy if someone else could help us and she gave me the dirtiest look and said no. Then Lucy continued to pace back and forth blowing up balloons saying I don’t what else to tell you.As I’m asking customer service what to do next, Lucy asked me to leave. I proceeded to leave as no one wanted to assist.MetroPcsCustomer service and Verizon given me their apologies due to the hassle I was going through.MetroPcs Customer Service asked if I could go to another location. I said of course because I wanted to get this process over.Drove 5 mins to another location and was able to walk into that other location with no hassle at all.I’m super disappointed to see customers service delivered so poorly.
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July 2023 by Sofia Vallejo T.
No good customer service or attention
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July 2023 by very true
EXCELLENT SERVICE AT THIS LOCATION!!??????
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July 2023 by Sonia Paul
They were very busy
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February 2023 by Bruce Ross Sr
The girls here are pretty and nice. They keep a professional yet comfortable vibe in here
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January 2023 by Randy K.
Too many people in the stores only two cashier workers they should have as least three Cashier worker this is whiny on-site come to this store too many customers in the store paying there bill or phone ..
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December 2022 by Google user
Went here to switch over and ended up not going through with it. I was standing by the front and there was water coming down from the ceiling and when I said something the person working just brushed it off, on top of everything the person working seemed too involved on their phone with personal conversations to actually help me with what I needed. I just made up an excuse and left. She also had no clue how any of the plans worked and kept saying she would have to call her manager to find out. I don't know about anyone else but I want to make sure that what I am signing up for is fully explained to me and I know all the details of my phone and plan. Unfortunately that wasn't going to happen so I would rather go somewhere else. I would like to add I am not saying this to say the woman was not kind, and friendly. She was, maybe just not her best day.
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October 2022 by Meghan Owens-Jacobs
Went here to switch over and ended up not going through with it. I was standing by the front and there was water coming down from the ceiling and when I said something the person working just brushed it off, on top of everything the person working seemed too involved on their phone with personal conversations to actually help me with what I needed. I just made up an excuse and left. She also had no clue how any of the plans worked and kept saying she would have to call her manager to find out. I don't know about anyone else but I want to make sure that what I am signing up for is fully explained to me and I know all the details of my phone and plan. Unfortunately that wasn't going to happen so I would rather go somewhere else. I would like to add I am not saying this to say the woman was not kind, and friendly. She was, maybe just not her best day.
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October 2022 by Lena Aguirre
It was ok my friend Monica got a new phone upgraded. Service was good it was clean inside. So it was good
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September 2022 by Alan Shaw
The staff was very helpful even giving us information on tourist attractions in the area
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August 2022 by Meghan Owens
Went here to switch over and ended up not going through with it. I was standing by the front and there was water coming down from the ceiling and when I said something the person working just brushed it off, on top of everything the person working seemed too involved on their phone with personal conversations to actually help me with what I needed. I just made up an excuse and left. She also had no clue how any of the plans worked and kept saying she would have to call her manager to find out. I don't know about anyone else but I want to make sure that what I am signing up for is fully explained to me and I know all the details of my phone and plan. Unfortunately that wasn't going to happen so I would rather go somewhere else. I would like to add I am not saying this to say the woman was not kind, and friendly. She was, maybe just not her best day.
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August 2022 by James Terwilliger
Just sad . They are understaffed , not properly trained and just generally unhelpful. Minor miscommunications lead to rudeness etc … this was after I politely waited 45 minutes to be helped , was interrupted several times during my simple transactions to help other customers . The employees proceeded to have personal conversations instead of assisting customers . Honestly everything that you could do wrong in a customer service setting was done .
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July 2022 by luis ibarra
Good service and good customer service
Thanks Lucy
